“Visited your Carmarthen Store today to purchase a pair of sandals. Assisted by a very pleasant and helpful young lady called Sarah who went out of her way to make sure I was happy with my purchase. Also, another young lady who over the years has been very helpful is Juliette who has assisted me in many purchases of Clarks shoes.
Well done Carmarthen Branch.”
“Poona at Treaty Centre Hounslow High St was so helpful - nothing was too much trouble.
I shall be returning to Clarkes Hounslow as there is still personal service available
Many thanks”
“We have been struggling to find a pair of school shoes that my daughter can fit into, her feet being quite wide and unusually deep for a 7 year old, so when we tasked the wonderful staff in Clarks on the High St in Worcester to search for appropriate shoes, nothing was too much trouble for them. Heather was very patient and must’ve brought out shoes in all the existing types of fits, widths, depths and lengths not to mention styles and we were very impressed with Heather’s knowledge on which types of shoes would be best for my daughter. All the staff were very friendly and extremely professional in manner. Thank you for a fantastic service”
“I was served, today, by Miles in the Solihull branch.
He was polite, friendly & really helpful. I tried several pairs of trainer type shoes & ended up buying a pair of Un Maui "trainer's".
Unfortunately the branch didn't have my size in the black
Orinoco 2 style boots, that I also looked at. He provided the details of the boots & I have ordered them on line, order number ends in 7772.
Miles, assistant number 46, was patient & professional. I have been ordering on line but the experience of actually of going into store was such that I will be coming back.”
“I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer
was not what expected so I left and proceeded to travel across to
Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told
However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop.
At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future”
“served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed”
“Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!”
“I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite,
excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes
guys name was JAEDON not sure what the other man was called he was brilliant great customer service”
“I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.”
“Years wearing Clarks and the shoes still look almost new. Some of them for daily use and it is amazing how they look and feel. I would recommend 100 %
Obviously, proper use and care are important!”
“Just to said Adam attended my granddaughter fitting shoes and was excellent new his sizes and answers how they will be benefit my granddaughter I recommend him for any of recognision that you company have in place 10 out of 10. Sat 28th August 2021.”
“Went to Clark’s Forestside (belfast) to get shoes fitted for my baby and the server mark was so lovely with the baby it can be very stressful getting a baby fitted for shoes but he was great.”
“Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.”
“Exceptional customer service from Karen at Middlebrook Clarks, Bolton.
I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear.
Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.”
