Clarks Shoes Reviews

Name: Clarks Shoes
Rating: 2.51

2.5 Rating 555 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 555 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Clarks Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clarks Shoes 1 star review on 27th July 2023

Dr. Anuradha Rao (HC)

Clarks Shoes 1 star review on 16th June 2023

Joy

Clarks Shoes 1 star review on 19th April 2023

Stacey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.”

Helpful Report

Posted 2 years ago

“Amazing customer service with Roisin today in Dundrum. Thank you for all your help today and keep up the great work.”

Helpful Report

Posted 2 years ago

“Years wearing Clarks and the shoes still look almost new. Some of them for daily use and it is amazing how they look and feel. I would recommend 100 % Obviously, proper use and care are important!”

Helpful Report

Posted 2 years ago

“Just to said Adam attended my granddaughter fitting shoes and was excellent new his sizes and answers how they will be benefit my granddaughter I recommend him for any of recognision that you company have in place 10 out of 10. Sat 28th August 2021.”

Helpful Report

Posted 2 years ago

“Went to Clark’s Forestside (belfast) to get shoes fitted for my baby and the server mark was so lovely with the baby it can be very stressful getting a baby fitted for shoes but he was great.”

Helpful Report

Posted 2 years ago

“I am very happy with my purchase. They are just what I had hoped they would be.”

Helpful Report

Posted 2 years ago

“Purchased clarkes Bradley vibe sz 13w SUPER COMFORTABLE! Thanks”

Helpful Report

Posted 2 years ago

“Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.”

Helpful Report

Posted 2 years ago

“Excellent service from Geraldine and ciaran at forest side Belfast will definitely be back Thankyou”

Clarks Shoes 5 star review on 30th April 2021

Helpful Report

Posted 3 years ago

“Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Great quality shoes. Just shame about the sky high price of school shoes. Easy refunds during lockdown”

Helpful Report

Posted 3 years ago

“I have been looking for a pair of leather boots against my better judgement online because of the pandemic and finally found a pair that I like the looks of on the Clark website. I have never ordered shoes/boots online before but the free shipping and returns made me try. My boots arrived in 4 days and were an absolute perfect fit. The leather is gorgeous and flex for perfect comfort. The boots I got had a lace up front and a side buckle with an inside zipper. I did have to adjust the laces so as to loosen them up. They are perfectly true to size. I would recommend Clark boots for style and comfort. I hope they last because they are wonderful.”

Helpful Report

Posted 3 years ago

“Good customer service in Preston Lancashire. Assistant Rachel was very polite, helpful and professional. Thank you, Astra”

Helpful Report

Posted 3 years ago

“Excellent shopping experience at the Bicester Village outlet shop. Bought a lovely pair of white sandals in the Sale”

Helpful Report

Posted 3 years ago

“I ordered my third pair of Breeze Sea sandals on June 29th. Estimated delivery date July 6th. They arrived July 1st. I have been wearing Clark Shoes for years and i have never been disappointed in their comfort or wear.”

Helpful Report

Posted 3 years ago

“I love Clark's in Skipton, the staff there are always cheerful and helpful. Ann served me a few weeks ago , I went in to browse and came away with a pair of boots and some shoes and spray for my boots! Very happy with my purchase, and hope to see Clark's skipton come through the awful virus situation soon.”

Helpful Report

Posted 4 years ago

“Great service, easy returns & refund. Even better shoes !! Very pleased, life made simple for once:) !!”

Helpful Report

Posted 4 years ago

“High quality and unbelievably comfortable shoes and boots”

Helpful Report

Posted 4 years ago

“Rose went above and beyond to assist when shopping with my 83 year old mother. Showed me another colour boot that I love, more that the one I was first tried and therefore was not going to buy. Then sadly the boots I really wanted could not be found, Rose then went out of her way took my mobile number and called me in less than 10 minutes of leaving the store. I am so happy with my new boots and looking forward to wearing them. Thank you Clarks and thank you Rose.”

Helpful Report

Posted 4 years ago

Clarks Shoes is rated 2.5 based on 555 reviews