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Clarks Shoes Reviews

2.5 Rating 595 Reviews
35 %
of reviewers recommend Clarks Shoes
2.5
Based on 595 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 2 star review on 19th May 2025
Amarpreet Kaur
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
Clarks Shoes 1 star review on 9th March 2025
Ayman Naguib
45
Anonymous
Anonymous  // 01/01/2019
Pat, at the Solihull Branch was very helpful to me. It was so nice to have the personal touch. Thank you
Helpful Report
Posted 3 years ago
I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future
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Posted 3 years ago
Kiran served me yesterday, and I was extremely happy with my purchase. She was friendly and knowledgeable and professional.
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Posted 3 years ago
served by Kate at merry hill store she was honest and new her feet and shoes purchased 2 pairs men's and 1 pair ladies used this store for years never a problem shoes fit even our old worn feet would reckomend to anybody although not needed
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Posted 3 years ago
Clark's hold up to their timeless value! Wonderfully comfortable shoes throughout the collection. I own wallabees, boots, tennis shoes, sandals, and loafers from Clark's and they are all extremely comfortable and beautifully made. More so the customer service is excellent both in store and through the call center. I had a slight return issue and called in, the customer service rep was very pleasant and had my problem worked out within 2 minutes!
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Posted 3 years ago
I went into Clarks on Saturday and the man who served me was really great, also the manager of the shop another young man so friendly and polite, excellent service I was with my daughter and grand children, we were in and out the shop really quickly she got some lovely shoes guys name was JAEDON not sure what the other man was called he was brilliant great customer service
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Posted 3 years ago
I've been buying Clark shoes for a while now and found them to be high quality that lasts for a long time. I'll keep buying them until they change their quality.
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Posted 3 years ago
Amazing customer service with Roisin today in Dundrum. Thank you for all your help today and keep up the great work.
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Posted 3 years ago
Years wearing Clarks and the shoes still look almost new. Some of them for daily use and it is amazing how they look and feel. I would recommend 100 % Obviously, proper use and care are important!
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Posted 3 years ago
Just to said Adam attended my granddaughter fitting shoes and was excellent new his sizes and answers how they will be benefit my granddaughter I recommend him for any of recognision that you company have in place 10 out of 10. Sat 28th August 2021.
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Posted 3 years ago
Went to Clark’s Forestside (belfast) to get shoes fitted for my baby and the server mark was so lovely with the baby it can be very stressful getting a baby fitted for shoes but he was great.
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Posted 3 years ago
I am very happy with my purchase. They are just what I had hoped they would be.
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Posted 3 years ago
Purchased clarkes Bradley vibe sz 13w SUPER COMFORTABLE! Thanks
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Posted 4 years ago
Unbelievable service from Geraldine at Belfast Forestside, Every customer recognized, ever customer valued for their patients. Hugely difficult job in these strange times, handled with grace and ease, absolutely outstanding service given the difficult conditions. Very much appreciated. hopefully things will get back to normal soon.
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Posted 4 years ago
Excellent service from Geraldine and ciaran at forest side Belfast will definitely be back Thankyou
Clarks Shoes 5 star review on 30th April 2021 Clarks Shoes 5 star review on 30th April 2021
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Exceptional customer service from Karen at Middlebrook Clarks, Bolton. I needed school shoes for my son but was having difficulty getting a pair to fit due to an insole he needs to wear. Karen went out of her way to ensure the correct fit in numerous pairs of shoes despite dealing with other waiting customers. Nothing was too much trouble for her and my son and I are very happy with the quality, fit and price of the shoes. Thank you.
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Posted 4 years ago
Great quality shoes. Just shame about the sky high price of school shoes. Easy refunds during lockdown
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Posted 4 years ago
I have been looking for a pair of leather boots against my better judgement online because of the pandemic and finally found a pair that I like the looks of on the Clark website. I have never ordered shoes/boots online before but the free shipping and returns made me try. My boots arrived in 4 days and were an absolute perfect fit. The leather is gorgeous and flex for perfect comfort. The boots I got had a lace up front and a side buckle with an inside zipper. I did have to adjust the laces so as to loosen them up. They are perfectly true to size. I would recommend Clark boots for style and comfort. I hope they last because they are wonderful.
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Posted 4 years ago
Good customer service in Preston Lancashire. Assistant Rachel was very polite, helpful and professional. Thank you, Astra
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Posted 4 years ago
Clarks Shoes is rated 2.5 based on 595 reviews