The customer service at the Clarks Shoes store #714 located at Main Place in Santa Ana is terrible. I was looking for products to care for my suede shoes. They sold me two different kits. When I applied the products to my shoes, it made my brand new shoes look very ugly. A lot of very noticeable spots appeared on my shoes wherever I touched it with the products. I bought both my shoes and the products back to the store and told them about the issue I had with it. Gabriela, the cashier, tried to fix it for me but unsuccessful, so I returned the two care kits and but not the shoes. They told me the credit will be put back to my credit card. Later I found out that they refunded me the amount for only one product. I went back to the store and showed them the credit statements for two months that do not show the refund for the second product. After checking, they said I needed to call my bank to check....in short, they refused to refund me the money I pay for the non useable product. I love Clark’s shoes but am very disappointed about the way they treat customers. Now I am looking for different brands.