Ordered school shoes to collect as I just had an operation, although they were instore, I couldn’t collect my order until 3 days later after school started. So I went to the shop and bought the shoes and requested a refund on my order, staff said I had to do it online . There was no option to request a refund online. I called the shop they said they couldn’t help it was all online. So I filled out a customer complaint form online which told me to wait 14 days. A week later no one in the shop can help I never had the shoes can’t get hold of customer Service don’t know how to get my £50 back. AVOID No longer any customer service!!