My husband bought me a pair of fur lined black clogs which are extremely warm and comfortable but after wearing them for only 4 months the fur in the heel worn through and the plastic/rubber underneath popped through. The shoes are now unwearable unless I buy some sort of insert. They were $50. He bought me 3 pair! I contacted customer service through their Facebook page and was asked to send pictures and receipt. I did all of that and was asked to upload to Messenger. (was told their email wasn't working). The original correspondence said they warrantied their products for 6 years on a case by case instance. After I sent all the required info, I was messaged back by a supervisor that they would not do anything to help since I bought them through Amazon. So apparently, they only care about making money and not about the customer. If I had bought them through their own online store or a physical Clark's store then I'd be getting a new pair for free. This is just ridiculous. I'm thinking about returning my brand new pair I got for Christmas. I'm afraid they are going to do the same thing.