I got the boots shortly after Christmas, wore them a few times. I was so excited, they were just what I was looking for. Super Bowl Sunday we went to some friends and I showed off my new boots. When I went to put them back on (game over) the tab from one boot came off in my hand. Everyone was surprised since I'd said I'd only had them a few weeks. I put them in a box in the garage intending to mail them to Clarks to see if they could be repaired and honestly forgot about them. Found them, mailed them in and Greg tells me your experts said a mouse chewed them when I stored them in my garage. My garage isn't a normal garage, it's like a house with a car in it. The tab came off BEFORE they were in the garage, besides, I have many shoes, boots, etc... in the garage. This is the ONLY pair I've ever owned this happened to. I'm insulted and disgusted since my letter stated the tab came OFF, not chewed! Horrible customer service response blaming the customer (or mouse) and poorly made product. I'll never buy a pair of Clarks again. When even Walmart takes better care of it's customers there's a problem. I'll return the 20% off coupon. What the experts took to be chew marks from mice is just the porousness of the foam, at least that's what my experts at Cornell University said.