I have been dealing with the Clarks store in Andover for many, many years. During this time there have been a number of staff changes but on each and every occasion the new member of staff have been of a very high standard. The current staff, including the Manger, have been in post for at least the last seven years and do the company proud. To day I returned a pair of shoes where the sole had broken down. There was no issue and a replacement pair of shoes was both offered and accepted by me. During this last year Andover has seen the demise of several well known shops. Please do not let our small but very active, Andover Clarks store be on that demise list. A customer who has purchase very many pairs of shoes from this store and have always been extremely satisfied.