Three pair of boots.. none of them fit right, even tho’ my usual size.. NO return documents included with my shipment.. needed to call cust service.. was told by recording at onset it would be a 30 min wait .. after listening to “sorry” recording for 20 min, recording then offered me the option to hang up and have them call me back without losing my place in line .. I chose that option.. twice!.. NO ONE ever called me back even after 20 more mins. Had to start over again 3 diff times, each with a 30 min wait time.. using up all my cell minutes. Last time I ever buy Clarks !!