Before this point I was a huge fan of Clarks and would have recommended their shoe openly. I own many pairs of their shoes, and had never had an issue until this point. I received these as a gift and the sizing was a bit too big. This felt like a normal thing to happen and I thought it would be an easy thing to fix. I attempted to go through the return process and I kept (and continue to keep) receiving a stock reply. It has been at least a month and I have gotten to the point where I will never shop this brand again. No matter what I do, I cannot find a way to simply exchange for a smaller size. I have even messaged their individual stores and they will not give me a real answer. I will never shop here again or recommend this brand. I am at a loss for why a brand would treat a customer this way and am just stuck with a misfitting shoe for no reason other than horrible customer service.