I complained about their slow shipping, as my order hadn't been even processed after a week and their shipping costs are higher than any other. They replied to insult me and say it's been delivered, when it hasn't even been shipped! So they have horrible customer service and have no idea what they are doing, along with the overpriced slow shipping compared to every other BB site out there. Cheap foods, approved foods, etc. I have never had such a bad experience with any of the others. After being a customer with clearance XL for a while, and then getting this treatment when my order hasn't even been shipped - issue on their side - I obviously won't be back. Absolutely no attempt to fix the issue - just insults and lies about my order.