Co op boast under 2 hour delivery on website, just pick a 2 hour slot. 0.99 is mentioned, but I was charged £1.99. Minimum delivery £15. Received email at 3.35pm to say my order was being picked, but 1 item not in stock. O..kay. At 6.15, when order nowhere to be seen, I contacted customer service, to be told that my order hadn't been assigned a driver and that the 2 hour window was a guideline, not set in stone as there might not be drivers available. Huh?? So he offered to manually request a driver in the hope that one would accept the job. No guarantees, though. Here's the thing. Had I ordered on JustEat, the delivery time would have been 30-45 minutes. No minimum order, and orders over £15. delivered free of charge. So, my advice would be not to use the Co-op's own 'delivery service', if you actually expect your items to reach you eventually. Never again.