Have raised numerous issues from poor staff attitude to staff not knowing how to put through card payments properly in the Birmingham Newhall Square branch. They have a security guard currently who seems to be very homophobic and has verbally assaulted myself and my partner on two seperate occasions! I have logged a formal complaint and subject access request as after spending years during my adolescence, being fearful over my sexuality I refuse to allow me or my partner to be bullied by people! No one should have to tolerate this and any company that allows it should called out for it! If anyone wants to see vids or pics I am considering uploading them.