I visited Costa Coffee (opposite train station-Woking)recently and was disappointed with both the coffee and the customer service. I ordered a regular coffee, expecting a standard-sized cup, but what I received was an unusually large one. There was no clear indication of the actual size, and it felt misleading. The oversized cup diluted the taste of the coffee—too much water or milk completely overpowered the flavour. When I raised this concern, the staff simply replied that it was their “regular” size and made no effort to engage further or offer any solution. I felt ignored and eventually gave up trying to explain. This is not the level of service I expect from Costa. The staff were not attentive or helpful, and overall, it was a disappointing experience. — Ahmet