Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 507 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Myself and three friends visited Costa at Edenbridge today. The service from kaylyn and Kate was excellent and the coffee and toasted sandwich was enjoyable.”

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Posted 1 week ago

“Your staff are either poorly trained or just inconsiderate. I ordered a cappuccino, a flat white coffee and an English breakfast tea. The English breakfast tea had scalding hot water , the staff used only a single paper cup and delivered it Without a protective sleeve … since there was 3 items she did not bother to put the hot tea into a cardboard carrier. I scalded myself with the boiling hot water when I tried to pick up the tea because the poorly placed lid popped off resulting in the water splashing onto my hand. I understand that this is a busy location but this inconsiderate service is unacceptable.”

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Posted 2 weeks ago

“I visited Costa Coffee (opposite train station-Woking)recently and was disappointed with both the coffee and the customer service. I ordered a regular coffee, expecting a standard-sized cup, but what I received was an unusually large one. There was no clear indication of the actual size, and it felt misleading. The oversized cup diluted the taste of the coffee—too much water or milk completely overpowered the flavour. When I raised this concern, the staff simply replied that it was their “regular” size and made no effort to engage further or offer any solution. I felt ignored and eventually gave up trying to explain. This is not the level of service I expect from Costa. The staff were not attentive or helpful, and overall, it was a disappointing experience. — Ahmet”

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Posted 1 month ago

“Costa lime trees Bristol. Great team work today. Everybody happy and smiling. What a lift to the start of the week!”

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Posted 1 month ago

“The fat sussi that works there, is rude overweight, and looks like comes from a binbag.”

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Posted 2 months ago

“On Wednesday this week I travelled from Hull Station x I called in at the Costa Coffee and was greeted by Will with a good morning and a happy smile . I enjoyed a croissant with butter and jam which he heated for me as requested plus an orange juice and tea . All of which I really enjoyed . As I was sat for a while waiting for my train I observed how Will greeted everyone with the same happy smile x he knew a few of the regular customers . He made my visit a pleasurable experience.”

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Posted 2 months ago

“They have delicious food and they have really good coffee, I really recommend it for you to come here to eat and drink coffee there”

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Posted 2 months ago

“Sweeping and mopping the floor at 4.45 when the shop shut at 7pm”

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Posted 3 months ago

“What a great experience, went into high wycombe, high Street store this morning, service was great, staff so friendly and welcoming especially Jade, smile on her face and very helpful. Cannot fault this store”

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Posted 4 months ago

“Always happy 😊 when I come to Costa as staff are very welcoming especially jade who always has a laugh and banter .she is my favourite as she is always smiling and happy what an asset she is .”

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Posted 4 months ago

“The high wycombe store in the high Street, Jade is so professional and polite. Drinks are made quickly and no waiting time. I would definitely recommend this store.”

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Posted 4 months ago

“Megan at Riverside Retail Park Taunton is a credit to Costa Coffee 🌟👍🏼”

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Posted 4 months ago

“Costa are missing a big opportunity in Hulme Manchester it's a vibrant diverse area close to the city with student accomdation and appartment culture but it's lacking cafe bars places to sit & enjoy cafe link ups great opportunity for Costa & Hulme .”

Helpful Report

Posted 5 months ago

“I’ve been to this café many times, but honestly, the experience leaves a lot to be desired. The service isn’t great — some of the baristas seem inexperienced or uninterested, which makes the whole experience feel unwelcoming. But the biggest issue is the cleanliness. The place is very dirty. There are crumbs all over the tables, and most of the tables feel sticky to the touch. The floors are dirty, and the bathrooms are in really bad shape — not somewhere you’d want to use. The chairs and seats are also covered in crumbs and dirt, and some of them look so unclean that you’re almost afraid to sit down because you might get dirty. It’s disappointing because the café has potential, but the lack of cleanliness and inconsistent service really take away from the overall experience. A bit more attention to hygiene and better staff training would make a huge difference.”

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Posted 5 months ago

“Since Costa came to my town I've visited so about 15 years, my Costa in forge retail park has a great staff. They are a great bunch always say hello and goodbye lovely bunch, unlike the other Costas in my area”

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Posted 6 months ago

“Worst ever customer service for retailers”

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Posted 6 months ago

“The Costa shop kiosk at Hastings train station have extremely friendly and helpful staff. Very good service clean tables. Seem to be right on top of doing everything right . A great coffee experience.”

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Posted 7 months ago

“Costa coffee shops are now inundated with dogs, making it not a pleasant experience, the staff stroke the dogs, the place smells of dogs, they even have dog buiscuits and dog toys and water in the cafe. Not a nice experience.”

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Posted 7 months ago

“Great coffee, lovely surroundings. Nice festive drinks options”

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Posted 9 months ago

“The service is appalling and has been getting steadily worse for many months. They don’t clear tables, they have no clean cutlery, they have no paper napkins. They don’t seem to have a clue what they should be doing, especially with procedures relating to allergy and cross contamination control. Whoever is responsible for running the Coffee shop in the ‘Next’ store in Merthyr Tydfil needs to get a grip on things as a matter of urgency.”

Helpful Report

Posted 9 months ago

Costa Coffee is rated 3.0 based on 507 reviews