Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 519 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Stevenage Old Town Coffee Shop Staff letting dogs in then petting them , allowing them to jump up on them and guess what....they return behind the counter to serve without washing their hands.... So UNHYGIENIC Also , Impossible to contact Costa, they just don't want to know”

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Posted 2 weeks ago

“The no1 dog 🐕 friendly The well oiled dream machine that are the coffee pots star players. Ian, Mel, Rihanna,Kyle & Abigail are Grangemouth Costas Dream team /the service is 2nd to none & they keep the cafe spotlessly clean-they make everyone feel welcome & treat them well -even my wee dog🐶 Heidi gets a puppaccino from Mel -I visit Costa grangemouth every day -for coffee ☕cake 🍰 & a relaxing seat -the staff have created a community atmosphere that you just can’t beat .”

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Posted 3 weeks ago

“The Costa Coffee at Harwich is fabulous, we go there every day, the staff are brillant always are lot of banter with them. We cannot praise them enough.”

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Posted 1 month ago

“Visited Whiteley Costa Roberto the manager is always talking to the customers making them feel at home, it’s the first time I have known a manager to be hands on he is great running around clearing tables,Filling up chill cabinet he does what ever it takes to run a tight shop. Costa your LUCKY TO HAVE HIM YOU SHOULD LOOK AFTER HIM”

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Posted 1 month ago

“First of all they gave me a £15 voucher when I asked for £50. No apology or smile just a new voucher. Then I asked for a drink a drink in flat white The 4 people behind were given their orders first. Apparently orders in ‘wrong position.’ Then I was given a take away latte. When I finally got the flat white it was clear only one shot had gone in. Milky and tasteless! This used to be a lovely place. Nice friendly smiling staff. Now it’s an often grubby with dirty tables. One loo always out of action. This Costa is well passed its prime days. The staff here should go Costa In Tesco in New Milton. What a difference in service!”

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Posted 2 months ago

“Costa in the glades bromely has to be one of the rudest establishments I’ve been in…the woman who served me didn’t even say hello to me which is feel like is a basic requirement when working in a coffee shop. Didn’t even hand me my receipt either. If you’re going to be an asshole then don’t work a job that includes engaging with customers.”

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Posted 2 months ago

“02/10/2025 12:50 - My Girlfriend got trapped in the toilets for 30 minutes after asking a member of staff if the toilet is okay to use. staff were rude and unbothered. kicking on the door and having to be broken out by an external worker, no sort of reparations or any kindness was given , barely an apology. as frequent customers of this costa site , the lack of empathy was shocking and very disappointing”

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Posted 2 months ago

“The manager lied about the toilet being the use It was pretty clear it was a lie I got served about 5 to 10 minutes later And said how long have they been in there because I've already been watching for a minute She said it only looks from inside which is not true I know what that lock is She said I've not been watching it so she wouldn't know She seemed pleasant to customers that were there But it looked like both of the staff hated working for her i've heard her be a little bit rude to others. The other staff seemed nice and pleasant you could tell them when quiet clearly not a nice place to work. The lady was rude lied. I think she's Polish blonde hair”

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Posted 3 months ago

“Went in to Costa today as i have a dairy intolerance and they do oat milk cappuccino. I asked if they had a dairy free cake option. I was told no but we have gluten free. Not very helpful as the two are completely different. I was the only person not having cake with my coffee. Cannot understand why they do not stock any at all.”

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Posted 3 months ago

“Very inconsistent staff. You ask for a really hot cappuccino and get a Luke warm one. It's an overpriced venue for a cappuccino”

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Posted 3 months ago

“Lovely staff but I don't think I will ever go back to Costa. Very overpriced for an extremely milky flat white and a tiny stale pain au raisin.”

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Posted 3 months ago

“My Mum has got terminal cancer, she can only eat white bread due to fibre being in brown. The staff brought over brown toast and when she said it was wrong they just said “well we didn’t have white”. No offer of money back just literally tutted and stomped off. We waited over an hour for a pasty and toast! Honestly, they were so rude. We went back today and thought it was a one off, the manager told me to eat somewhere else if I didn’t like having to wait or the menu choice, I didn’t even say anything, I was talking to my daughter and she shouted over the counter! She hounded me all the way over to our table, she was saying how short staffed they were etc. It was so embarrassing! This was the Costa in The Range, Turbary Retail Park, Bmth. The place is awful.”

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Posted 3 months ago

“Myself and three friends visited Costa at Edenbridge today. The service from kaylyn and Kate was excellent and the coffee and toasted sandwich was enjoyable.”

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Posted 3 months ago

“Your staff are either poorly trained or just inconsiderate. I ordered a cappuccino, a flat white coffee and an English breakfast tea. The English breakfast tea had scalding hot water , the staff used only a single paper cup and delivered it Without a protective sleeve … since there was 3 items she did not bother to put the hot tea into a cardboard carrier. I scalded myself with the boiling hot water when I tried to pick up the tea because the poorly placed lid popped off resulting in the water splashing onto my hand. I understand that this is a busy location but this inconsiderate service is unacceptable.”

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Posted 4 months ago

“I visited Costa Coffee (opposite train station-Woking)recently and was disappointed with both the coffee and the customer service. I ordered a regular coffee, expecting a standard-sized cup, but what I received was an unusually large one. There was no clear indication of the actual size, and it felt misleading. The oversized cup diluted the taste of the coffee—too much water or milk completely overpowered the flavour. When I raised this concern, the staff simply replied that it was their “regular” size and made no effort to engage further or offer any solution. I felt ignored and eventually gave up trying to explain. This is not the level of service I expect from Costa. The staff were not attentive or helpful, and overall, it was a disappointing experience. — Ahmet”

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Posted 4 months ago

“Costa lime trees Bristol. Great team work today. Everybody happy and smiling. What a lift to the start of the week!”

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Posted 4 months ago

“The fat sussi that works there, is rude overweight, and looks like comes from a binbag.”

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Posted 6 months ago

“On Wednesday this week I travelled from Hull Station x I called in at the Costa Coffee and was greeted by Will with a good morning and a happy smile . I enjoyed a croissant with butter and jam which he heated for me as requested plus an orange juice and tea . All of which I really enjoyed . As I was sat for a while waiting for my train I observed how Will greeted everyone with the same happy smile x he knew a few of the regular customers . He made my visit a pleasurable experience.”

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Posted 6 months ago

“They have delicious food and they have really good coffee, I really recommend it for you to come here to eat and drink coffee there”

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Posted 6 months ago

“Sweeping and mopping the floor at 4.45 when the shop shut at 7pm”

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Posted 7 months ago

Costa Coffee is rated 3.0 based on 519 reviews