Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.02

3.0 Rating 489 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

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“Great coffee, lovely surroundings. Nice festive drinks options”

Helpful Report

Posted 2 weeks ago

“The service is appalling and has been getting steadily worse for many months. They don’t clear tables, they have no clean cutlery, they have no paper napkins. They don’t seem to have a clue what they should be doing, especially with procedures relating to allergy and cross contamination control. Whoever is responsible for running the Coffee shop in the ‘Next’ store in Merthyr Tydfil needs to get a grip on things as a matter of urgency.”

Helpful Report

Posted 1 month ago

“I go into Costa on Westgate Guisborough nearly every day and the staff make all us regulars feel like one big happy family, we all know the names of the staff and they are just lovely to deal with and of course they know us by name, if someone hasn't been in for a couple of days the staff ask about to see if anyone knows if they are ok so we all feel like they look out for us. If anyone deserves a pay rise it's the staff at this store!!. I love the welcome I get and the service is spot on. Keep up the good work girls.”

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Posted 1 month ago

“Costa castlebar disaster and rude lady called kacper so rude”

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Posted 2 months ago

“I was in Costa in west quay this morning and i couldn’t believe off the smell off the person walk in there I just could not drink my coffee it made me fell sick so had to leave”

Helpful Report

Posted 3 months ago

“Staff at Straiton, Edinburgh provide great customer service. They make my coffee to my specific request which is why I go there most days. Special shout out to Mo who is very welcoming & a great barista.”

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Posted 3 months ago

“Thank you Mr.Mohammed Redowan from Costa NGHA Jeddah new branch for welcoming me with smile and serving me with a nice ice chocolate. Will definitely repeat again ;-)”

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Posted 3 months ago

“The outside seating area in Costa Ashton under Lyne Ladysmith shopping centre is really dirty..We use to visit this coffee shop quite often but standards have definitely slipped and the outside area is offputting to say the least.”

Helpful Report

Posted 3 months ago

“George Square Glasgow coffee shop, great coffee, great food, great staff and the most disgusting toilets I have ever had the misfortune to use. Over a period of three months, the gents urinal has been out of action, hand dryer inoperative, no soap, cheese blocking the only working urinal, pool of urine on the floor and an awful stench. Spotted a member of staff unable to wash his hands properly & then serve food to customers!! Reported the toilets to staff early July, no action taken, reported it twice to Costa head office via their app, late July & early August, no response to date. Unless Costa take this issue seriously I would avoid this place for health reasons.”

Helpful Report

Posted 3 months ago

“The service as my local Costa is usually very good, but today the food which was supposed to be heated was cold, service was very slow over 20 mins to get served. Then had to go back three times to ask for items typically put on tray (serviettes, straw for drinks and cutlery).”

Helpful Report

Posted 4 months ago

“Feel for the scant staff in Costa Coffee Whitstable today stood there for at least 15 Minute while the staff member took the order and payment, made the coffees while maintaining her cool in this stressful environment. Costa charging top dollar for their coffees, but not enough staff to run these places you need a double whisky after watching her work”

Helpful Report

Posted 4 months ago

“I just took my disabled wife to Costa and there was water all over the floor and nobody could be bothered to clear it up Staff are very young”

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Posted 4 months ago

“I have used Costa coffee outlets for many years. I am NOT impressed with the policy of allowing dogs into the coffee shops. The world has gone dog mad. In the past animals (apart from assistant dogs) would not be permitted anywhere near where food is served. So why now? It appears to me that animals are taking priority over humans. My granddaughter who is neuro diverse is terrified of dogs. Well Costa is now out for us. Has Costa thought about allergies, if more than one dog in the premises takes a dislike to the other dog. Have they considered floating dog hairs, smelly wet dogs, dogs trying to climb on soft furnishing, customers fear of dogs. Keep the dogs outside where they belong not in coffee shops or any other shops (assistant dogs permitted).”

Helpful Report

Posted 4 months ago

“CROW ROAD, GLASGOW Toilets need a good deep-clean. Very off-putting. The corner had never been touched by the look of all the Fort and the toilet brush was revolting and should have been put in the bin. Coffee fine but over-price biscuits. Won't let me add a photo so will try to add later.”

Helpful Report

Posted 4 months ago

“I love Costa coffee… but I’m giving this review as it’s not dog friendly, and I have been told off in many Costa branches no dogs alllowed, it’s happen on 2 shops specially 1) hounslow and 2) Bedfont, even when I have gone to take a take out… where as all other coffee shops in london are dog and pet friendly, my dog is like my child, and if I cannot take my child for a coffee it’s sad. I hope the management looks into this. Thank you”

Helpful Report

Posted 4 months ago

“Excellent service today at Watford Gap Services Ruby & Ollie were both friendly & cheery especially for a dull Saturday morning 10/10 thank you 😊”

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Posted 5 months ago

“Costa Northam Canes lovely Laura Jackson tended to my husbands leg after he fell over outside on the pathway. She and her colleagues were very attentive and very professional doing the first aid. Amazing staff a real credit to Costa. Also service very slick”

Helpful Report

Posted 5 months ago

“Costa Coffee in Queen Elizabeth Hospital are not short staffed, however If they talked less and served more our visiting time could be extended by fifteen minutes at least. I will not use this coffee shop again, which is a great shame as I buy it for a patient.”

Helpful Report

Posted 6 months ago

“Whent in Costa at Prittlewell Close, SS0 0RY hospital waiting in the queue for 10 min then when we got serve the girl with big pircings in her ears gave us bit of attitude seed they dint have caramel so my partener made a joke saing she's disappointed me now and after that she gave us iven more attitude after that we waited 15min to get Our 2 coffees really slow customer service,not a care in the worl speaking buy experience as I work at a really busy greggs defently won't be back”

Helpful Report

Posted 6 months ago

“The staff well mannered smiling and welcoming and I always get my excellent americano in a glass with hot milk on the side”

Helpful Report

Posted 6 months ago

Costa Coffee is rated 3.0 based on 489 reviews