Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.06

3.1 Rating 456 Reviews

47 %

of reviewers recommend Costa Coffee

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Metrics

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful,milk was off in my coffee,complained but they weren't interested I'll never use them again”

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Posted 4 years ago

“I wish I could give you zero stars! I asked for small hot chocolate & semi-skimmed milk but you gave me regular with added marshmallows! That’s your way of charging more & more! Shame on you! Also the staff was rude especially the cleaning staff & lady on counter terribly messed up the order. I had no choice but to leave!”

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Posted 9 months ago

“Had two cappuccinos this week both disgusting, for the money you pay it should be bang on every time, how hard can it be to make a cappuccino.”

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Posted 9 months ago

“I asked for a menu I could look at. The manager told me to use the ever changing display board. It changes so fast that it is not possible to properly read the list of drinks before it changes. I asked again for a menu card. He muttered something and demanded to know what I wanted to drink. His whole manner is that he does not enjoy the job, especially dealing with people. The lady helpers are much better. I paid by card and luckily noticed the manager had over changed me by a pound. If costa had a proper printed menu then it could contain information about the ingredients and additives in its products.... so we can make informed choices which are better for our health.”

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Posted 10 months ago

“Hottest day of year 30degrees was refused water at costa team valley was told had to buy a drink to obtain water, im a regular here ive used costa daily up and down country for 20+yrs never been refused water till now, is this NEW NATIONAL COSTA/WHITBRED POLICY ??? Their are many health reasons why a customer may require water PLEASE EDUCATE YOUR STAFF this "apparantly" became costa protocol from 20 18 can only presume team valley branch is exempt from national company policy ???”

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Posted 10 months ago

“Was so disappointed 😥 lovely coffee and cake , but was shocked that in side was filthy, tables and chairs looked as if it hadn't been cleaned for a long time.”

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Posted 10 months ago

“We go to lakeside every sunday and I love to sit and enjoy coffee with cake Asian girl don’t know what’s her name she is just so rude It’s been 3rd time she served me and she is so rude.so today I was waiting for my order and I was thinking how rude she is 😛thankfully another girl was not as polite as me so she insulted her 😝I was happy In short be ready to get stupid environment.”

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Posted 10 months ago

“Stuff is very rude and flys are flying around on customers coffee”

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Posted 10 months ago

“Waltham abbey Essex. Excellent service friendly staff.Nice and clean good atmosphere.”

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Posted 2 years ago

“Was in Costa at castle street in Edinburgh this morning and was extremely impressed with staff working there. They were welcoming friendly and professional. Pleasure to be served by them.”

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Posted 2 years ago

“Just a kind thought to say very highly recommended for a great 5 star 🌟 service with a smile ☺ to everyone at Freshney Place in Grimsby and the one in St Peters Avenue in Cleethorpes.”

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Posted 3 years ago

“Woodbridge Costa are brilliant! Love the customer service I always receive in there”

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Posted 3 years ago

“Nice to see the gentleman back in costa in maghull today.great customer service and very cheerful.glad to see the shop looking great.love the coffee so glad they doin takeaway now an keeping us all safe.”

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Posted 3 years ago

“Stratford-on-Avon. Arrogant, unprofessional staff. Vile queer given a taste of power barking rules & regulations at customers. Totally unpleasant visit. But they just don't care as plenty of tourists queueing outside.”

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Posted 3 years ago

“Hi there, I'm leaving a poor review because, I found the hygiene unsatisfactory for example the trays hadn't been wiped for how long... Never mind the tables I wouldn't complain normally but with convid19....”

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Posted 4 years ago

“I went to my local Costa as usual. The store was filthy, the workers were rude and the coffee was horrible. Going to Starbucks from now on....”

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Posted 4 years ago

“The store in Walworth Road is absolutely disgusting place, I’m quite a regular( or was ) each and every visit I’m tired of battling with local thieves ( taking items from fridge and displays) likeways tired of attempting to find a seat most of which as an observation seating is used for local riffraff to come in and charge there phones. Have now had enough costa owners take note. Had a African women arrive didn’t make a purchase laid across back seats with her shoes off charging her phone it’s disgraceful especially those purchasing food have to deal with this.”

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Posted 4 years ago

“Rude service from ( Hugo ) in Windsor king Edward court store. Hugo ignored me and walked away while i was still talking to him.”

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Posted 4 years ago

“People who work for costa in particular,seem to think that they can talk to people the way that they like,horrible little madams with mouths like iron traps and the idea that they are something special,and no idea how to deal with people in general and they have no business in retail.”

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Posted 4 years ago

“Their reward card service does not work half the time yet they keep increasing their prices. The level of service has also dropped significantly over the past year and it seems they only employ people who don't actually like coffee. There is almost no difference between their latte and flat white.. and being a flat white drinker there is nothing more upsetting then getting a cup of basically hot milk. I'm now paying close to £3 for someone, who does not care due lack of training, make me a cup of over heated milk that takes something like half an hour to cool down and tastes like a combination of mistakes. Why don't you just slap me across my face, it would be less insulting.”

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Posted 5 years ago

Costa Coffee is rated 3.1 based on 456 reviews