Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Wednesday this week I travelled from Hull Station x I called in at the Costa Coffee and was greeted by Will with a good morning and a happy smile . I enjoyed a croissant with butter and jam which he heated for me as requested plus an orange juice and tea . All of which I really enjoyed . As I was sat for a while waiting for my train I observed how Will greeted everyone with the same happy smile x he knew a few of the regular customers . He made my visit a pleasurable experience.”

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Posted 1 month ago

“They have delicious food and they have really good coffee, I really recommend it for you to come here to eat and drink coffee there”

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Posted 1 month ago

“What a great experience, went into high wycombe, high Street store this morning, service was great, staff so friendly and welcoming especially Jade, smile on her face and very helpful. Cannot fault this store”

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Posted 2 months ago

“Always happy 😊 when I come to Costa as staff are very welcoming especially jade who always has a laugh and banter .she is my favourite as she is always smiling and happy what an asset she is .”

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Posted 2 months ago

“The high wycombe store in the high Street, Jade is so professional and polite. Drinks are made quickly and no waiting time. I would definitely recommend this store.”

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Posted 2 months ago

“Megan at Riverside Retail Park Taunton is a credit to Costa Coffee 🌟👍🏼”

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Posted 3 months ago

“Costa are missing a big opportunity in Hulme Manchester it's a vibrant diverse area close to the city with student accomdation and appartment culture but it's lacking cafe bars places to sit & enjoy cafe link ups great opportunity for Costa & Hulme .”

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Posted 3 months ago

“Since Costa came to my town I've visited so about 15 years, my Costa in forge retail park has a great staff. They are a great bunch always say hello and goodbye lovely bunch, unlike the other Costas in my area”

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Posted 5 months ago

“The Costa shop kiosk at Hastings train station have extremely friendly and helpful staff. Very good service clean tables. Seem to be right on top of doing everything right . A great coffee experience.”

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Posted 6 months ago

“Great coffee, lovely surroundings. Nice festive drinks options”

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Posted 7 months ago

“I go into Costa on Westgate Guisborough nearly every day and the staff make all us regulars feel like one big happy family, we all know the names of the staff and they are just lovely to deal with and of course they know us by name, if someone hasn't been in for a couple of days the staff ask about to see if anyone knows if they are ok so we all feel like they look out for us. If anyone deserves a pay rise it's the staff at this store!!. I love the welcome I get and the service is spot on. Keep up the good work girls.”

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Posted 9 months ago

“Staff at Straiton, Edinburgh provide great customer service. They make my coffee to my specific request which is why I go there most days. Special shout out to Mo who is very welcoming & a great barista.”

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Posted 10 months ago

“Thank you Mr.Mohammed Redowan from Costa NGHA Jeddah new branch for welcoming me with smile and serving me with a nice ice chocolate. Will definitely repeat again ;-)”

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Posted 11 months ago

“Excellent service today at Watford Gap Services Ruby & Ollie were both friendly & cheery especially for a dull Saturday morning 10/10 thank you 😊”

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Posted 1 year ago

“Costa Northam Canes lovely Laura Jackson tended to my husbands leg after he fell over outside on the pathway. She and her colleagues were very attentive and very professional doing the first aid. Amazing staff a real credit to Costa. Also service very slick”

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Posted 1 year ago

“The staff well mannered smiling and welcoming and I always get my excellent americano in a glass with hot milk on the side”

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Posted 1 year ago

“HAYLEY and JESS, very professional and service with a smile. Thanks. J.”

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Posted 1 year ago

“Branch at Madinah Train station very helpfull. Staff Mahmoud and Staff Rudy.most welcoming customer.imform me about apps costa coffee”

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Posted 1 year ago

“Went to the Costa Coffee in Guisborough, the staff were really friendly, they made me feel really welcome as though I was part of the family. The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

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Posted 1 year ago

“Due to ill health not been to muy local Costa Coffee in Glastonbury for a while. Today was delighted that despite my disability due to health issues, they were as lovely and helpful as ever. Special mention to young lady, Fayre (?). Apologies if I have spelt name incorrectly... who saw me struggling and came to my assistance... with a lovely smile. Thank you.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 503 reviews