Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.03

3.0 Rating 522 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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3.0

Based on 522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was always a Starbucks fan untill I met up with a friend at Costa Newport road in cardiff . The best flat white extra hot extra shot … great service very clean .. thank you India xx I will be back”

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Posted 1 month ago

“Marlene, the manager at Minehead’s Costa, made me feel so welcome, after a traumatic journey this morning through floods. -it made all the difference to my day. Thank you !🙏”

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Posted 2 months ago

“My wife and I travel to Newtown Wales every 4 weeks or so to visit my 95 year old sister in her nursing home. We take her in her wheelchair to the Costa in the main street. On our latest visit the male manager greeted us and made room for the wheel chair so my sister is comfortable. Consider we are not that regular visitors the staff remember the drinks we usually order. Even held up proceedings on one occasion because my sister could not make up her mind tea or coffee. Nothing is too much trouble for the two female and male (manager). In this day and age it is so refreshing to be treated with such genuine caring, courtesy and politeness. Please pass on our sincere thanks for all staff at Costa Newtown.”

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Posted 3 months ago

“The no1 dog 🐕 friendly The well oiled dream machine that are the coffee pots star players. Ian, Mel, Rihanna,Kyle & Abigail are Grangemouth Costas Dream team /the service is 2nd to none & they keep the cafe spotlessly clean-they make everyone feel welcome & treat them well -even my wee dog🐶 Heidi gets a puppaccino from Mel -I visit Costa grangemouth every day -for coffee ☕cake 🍰 & a relaxing seat -the staff have created a community atmosphere that you just can’t beat .”

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Posted 4 months ago

“The Costa Coffee at Harwich is fabulous, we go there every day, the staff are brillant always are lot of banter with them. We cannot praise them enough.”

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Posted 4 months ago

“Visited Whiteley Costa Roberto the manager is always talking to the customers making them feel at home, it’s the first time I have known a manager to be hands on he is great running around clearing tables,Filling up chill cabinet he does what ever it takes to run a tight shop. Costa your LUCKY TO HAVE HIM YOU SHOULD LOOK AFTER HIM”

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Posted 4 months ago

“Myself and three friends visited Costa at Edenbridge today. The service from kaylyn and Kate was excellent and the coffee and toasted sandwich was enjoyable.”

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Posted 7 months ago

“Costa lime trees Bristol. Great team work today. Everybody happy and smiling. What a lift to the start of the week!”

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Posted 8 months ago

“On Wednesday this week I travelled from Hull Station x I called in at the Costa Coffee and was greeted by Will with a good morning and a happy smile . I enjoyed a croissant with butter and jam which he heated for me as requested plus an orange juice and tea . All of which I really enjoyed . As I was sat for a while waiting for my train I observed how Will greeted everyone with the same happy smile x he knew a few of the regular customers . He made my visit a pleasurable experience.”

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Posted 9 months ago

“They have delicious food and they have really good coffee, I really recommend it for you to come here to eat and drink coffee there”

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Posted 9 months ago

“What a great experience, went into high wycombe, high Street store this morning, service was great, staff so friendly and welcoming especially Jade, smile on her face and very helpful. Cannot fault this store”

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Posted 11 months ago

“Always happy 😊 when I come to Costa as staff are very welcoming especially jade who always has a laugh and banter .she is my favourite as she is always smiling and happy what an asset she is .”

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Posted 11 months ago

“The high wycombe store in the high Street, Jade is so professional and polite. Drinks are made quickly and no waiting time. I would definitely recommend this store.”

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Posted 11 months ago

“Megan at Riverside Retail Park Taunton is a credit to Costa Coffee 🌟👍🏼”

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Posted 11 months ago

“Costa are missing a big opportunity in Hulme Manchester it's a vibrant diverse area close to the city with student accomdation and appartment culture but it's lacking cafe bars places to sit & enjoy cafe link ups great opportunity for Costa & Hulme .”

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Posted 11 months ago

“Since Costa came to my town I've visited so about 15 years, my Costa in forge retail park has a great staff. They are a great bunch always say hello and goodbye lovely bunch, unlike the other Costas in my area”

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Posted 1 year ago

“The Costa shop kiosk at Hastings train station have extremely friendly and helpful staff. Very good service clean tables. Seem to be right on top of doing everything right . A great coffee experience.”

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Posted 1 year ago

“Great coffee, lovely surroundings. Nice festive drinks options”

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Posted 1 year ago

“I go into Costa on Westgate Guisborough nearly every day and the staff make all us regulars feel like one big happy family, we all know the names of the staff and they are just lovely to deal with and of course they know us by name, if someone hasn't been in for a couple of days the staff ask about to see if anyone knows if they are ok so we all feel like they look out for us. If anyone deserves a pay rise it's the staff at this store!!. I love the welcome I get and the service is spot on. Keep up the good work girls.”

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Posted 1 year ago

“Staff at Straiton, Edinburgh provide great customer service. They make my coffee to my specific request which is why I go there most days. Special shout out to Mo who is very welcoming & a great barista.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 522 reviews