Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Costa Coffee Reviews

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Needed to use the facilities and was assured we didn’t have to buy anything. However we wanted tea/coffee etc and the lady preparing the coffee was so efficient she served me whilst the person on the till was serving the customer before me. All very professional. Don’t understand the low overall score.”

Posted 10 months ago

“The staff were so attentive, and friendly, and the tables were cleared, as soon as the customers left. I actually will say.. I usually use Costa, but this one was absolutely faultless. Even the Toilet area. Member of staff who deserves a mention..Hannah. Definitely Costa for me.”

Posted 10 months ago

“Regular customers here and the service is amazing like always, the staff is so kind and helpful. Coffee always made with precision. Highly recommend”

Posted 10 months ago

“This coffee shop ( 253 Edgware Road ) is my favorite place. I really like this place so relaxing atmosphere, and the staffs are highly capable. Well done, guys! Keep making great coffee, especially my favourite coffee- white Americano-”

Posted 10 months ago

“Brilliant friendly staff great food”

Posted 10 months ago

“Went into Costa at Paddington Station near the canal entry and was greeted by Rita. A breath of fresh air. Rita was the most wonderful person we have met in any store in London. Helpful, funny and full of energy. Coffee and the toastie were excellent as well.”

Posted 11 months ago

“They made my drink just the way I like it, I love the staff as they have such a bubble sprit towards everyone that they serve. Thanks is Kara and Pup they did an amazing job in creating such an experience that I can’t forget.”

Posted 11 months ago

“Very friendly, and nice atmosphere . Will visit again 🩵”

Posted 11 months ago

“The tea is lovely - best English breakfast tea from any tea/coffee shop”

Posted 11 months ago

“I come here in northwitch in the town centre most days the girls here are amazing service 5 star plus plus coffee made to perfection food always fresh and well presented. They cheer me up with their service they know their regulars looks like mainly everyone that walks in x”

Posted 11 months ago

“Best Costa ever !!! Staff is amazing and so friendly, always feel very welcome as they have massive smiles. I can Only recomend a bit of love to decoration inside a bit of refresher.”

Posted 11 months ago

“I was served by Laicee, who was Professional and very helpful. She is an Ambassador for your branch here Llansamlet. Please pass on a BIG THANK YOU to this staff member”

Posted 11 months ago

“Paulina in Costa in Borehamwood so very helpful . She went out of her way to help.”

Posted 11 months ago

“Fantastic coffee experience here at the drive thru by far the best coffee made to costa standards every time, staff so friendly store always spotlessly clean”

Posted 11 months ago

“I've been to a few of these but thus was by far the best they didn't have the wee brownie bits but the flavour of my brownie frape was amazing so sweet and caffinated love you Costa ❤️”

Posted 1 year ago

“Nice coffee excellent staff can't fault.”

Posted 1 year ago

“Always a warm welcome, lovely atmosphere and never fail with recommendations.”

Posted 1 year ago

“Polite professional service from staff. Commendable”

Posted 1 year ago

“Visited Godalming Costa great service, polite server, store was clean *****”

Posted 1 year ago

“I had a KitKat hot chocolate, with whipped cream. It was good and the staff were friendly.”

Posted 1 year ago

«
1
2
3
4
5
»

Costa Coffee is rated 3.0 based on 461 reviews