Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.06

3.1 Rating 456 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a busy morning but was so happy with the great service I received by Scott from the BOD costa what a welcoming gentleman and great customer service. So pleasant to have a happy, polite individual serving me. Thank You Scott u made my day”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“Hub and i visit our local Costa 5 or 6 days a week for coffee and cakes, staff are friendly and attentive.. Atmosphere is mostly good when there's no noisy kids running around using it as a Crèche. Just Lately alot of people on Laptops working and using the coffee shop as an office to use the Internet, buying one drink and hogging the best seats for long periods..can be 6 laptop users at a time, there really should be a time limit for these people..spoils it for everyone else.”

Helpful Report

Posted 9 months ago

“costa coffee in chichester hospital was supposed to be open until 6 pm it was 4.45 pm it was already closed”

Helpful Report

Posted 10 months ago

“Come here many times, the stuff is always friendly and helpful, they always cleaning the tables after customers have left. The coffee and the food is good. But I don't like it when they use always the same cloth to clean the machine where they froat the milk for the drinks. That's really a bacteria breader!”

Helpful Report

Posted 11 months ago

“My favourite Costa Coffee is London Road Twickenham. Special mention for Manageress Gosha. She creates chilled atmosphere and great ambience. She is always friendly to see her customers. She makes my day every times and always serves with a big smile which makes my day. The service is outstanding. She is the best manageress by country mile. Without her the place would go downhill. Sushil”

Helpful Report

Posted 1 year ago

“We visited the new Costa just opened at Somerford, near Christchurch today. It’s a new, fresh store which was very pleasant as was the staff. However, it seemed to take ages waiting for the actual order. Not sure if this was because of the drive in?? Fortunately, we had time to spare but there were quite a few customers getting quite agitated by the waiting time for their orders (presumably because they were workers etc..) shame because in every other sense, the experience was good.”

Costa Coffee 4 star review on 5th July 2022

Helpful Report

Posted 1 year ago

“Good Coffee!”

Helpful Report

Posted 1 year ago

“Really love visiting Costa for a treat. Being a wheelchair user always find their facilities very good. However today visited Costa at Meadowhall, sheffield my carer always has a hot chocolate tried new Kit Kat one today. did not like it at all. was bitter and left a horrible taste in mouth afterwards. Not a good choice of flavours made by costa.”

Helpful Report

Posted 2 years ago

“Mathew and Holly at the Snipe shop in Audenshaw were really helpfel and friendly”

Helpful Report

Posted 2 years ago

“My family and I regularly visit the Costa in Nantwich. Dan, who is an employee of the Nantwich Costa is excellent. His customer service is amazing and he always engages well with my daughter. Dan is warm in his interactions and has a great sense of humour. Dan, is an asset”

Helpful Report

Posted 2 years ago

“Crouch end costa staff are fantastic”

Helpful Report

Posted 2 years ago

“I love the coffee at Costa at the Chelsea & Westminster Hospital. The staff are amazing and very friendly.”

Helpful Report

Posted 2 years ago

“Nice to see the gentleman back in costa in maghull today.great customer service and very cheerful.glad to see the shop looking great.love the coffee so glad they doin takeaway now an keeping us all safe.”

Helpful Report

Posted 3 years ago

“Delicious food everytime”

Helpful Report

Posted 3 years ago

“the almond milk latte and mango/passion fruit cooler is great, in my opinion better than other places for example starbucks. the ham & cheese toasties are delicious, there’s 2 costa’s quite near me, i like the cosy decor and the staff are nice. apart from it being expensive i would recommend costa coffee.”

Helpful Report

Posted 4 years ago

“Sometimes they need to have someone clearing the tables!”

Helpful Report

Posted 4 years ago

“Often go to costa. Love the flat white coffee. Staff are usually very friendly.”

Helpful Report

Posted 5 years ago

“Love the Costa Coffee club, always nice to get free coffee from buying coffee! Also like the convenience of the Costa's with drive throughs”

Helpful Report

Posted 5 years ago

“Consistently good coffee and always have service with a smile.”

Helpful Report

Posted 5 years ago

Costa Coffee is rated 3.1 based on 456 reviews