Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all they gave me a £15 voucher when I asked for £50. No apology or smile just a new voucher. Then I asked for a drink a drink in flat white The 4 people behind were given their orders first. Apparently orders in ‘wrong position.’ Then I was given a take away latte. When I finally got the flat white it was clear only one shot had gone in. Milky and tasteless! This used to be a lovely place. Nice friendly smiling staff. Now it’s an often grubby with dirty tables. One loo always out of action. This Costa is well passed its prime days. The staff here should go Costa In Tesco in New Milton. What a difference in service!”

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Posted 2 weeks ago

“Costa in the glades bromely has to be one of the rudest establishments I’ve been in…the woman who served me didn’t even say hello to me which is feel like is a basic requirement when working in a coffee shop. Didn’t even hand me my receipt either. If you’re going to be an asshole then don’t work a job that includes engaging with customers.”

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Posted 3 weeks ago

“02/10/2025 12:50 - My Girlfriend got trapped in the toilets for 30 minutes after asking a member of staff if the toilet is okay to use. staff were rude and unbothered. kicking on the door and having to be broken out by an external worker, no sort of reparations or any kindness was given , barely an apology. as frequent customers of this costa site , the lack of empathy was shocking and very disappointing”

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Posted 4 weeks ago

“The manager lied about the toilet being the use It was pretty clear it was a lie I got served about 5 to 10 minutes later And said how long have they been in there because I've already been watching for a minute She said it only looks from inside which is not true I know what that lock is She said I've not been watching it so she wouldn't know She seemed pleasant to customers that were there But it looked like both of the staff hated working for her i've heard her be a little bit rude to others. The other staff seemed nice and pleasant you could tell them when quiet clearly not a nice place to work. The lady was rude lied. I think she's Polish blonde hair”

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Posted 1 month ago

“Very inconsistent staff. You ask for a really hot cappuccino and get a Luke warm one. It's an overpriced venue for a cappuccino”

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Posted 1 month ago

“My Mum has got terminal cancer, she can only eat white bread due to fibre being in brown. The staff brought over brown toast and when she said it was wrong they just said “well we didn’t have white”. No offer of money back just literally tutted and stomped off. We waited over an hour for a pasty and toast! Honestly, they were so rude. We went back today and thought it was a one off, the manager told me to eat somewhere else if I didn’t like having to wait or the menu choice, I didn’t even say anything, I was talking to my daughter and she shouted over the counter! She hounded me all the way over to our table, she was saying how short staffed they were etc. It was so embarrassing! This was the Costa in The Range, Turbary Retail Park, Bmth. The place is awful.”

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Posted 1 month ago

“Your staff are either poorly trained or just inconsiderate. I ordered a cappuccino, a flat white coffee and an English breakfast tea. The English breakfast tea had scalding hot water , the staff used only a single paper cup and delivered it Without a protective sleeve … since there was 3 items she did not bother to put the hot tea into a cardboard carrier. I scalded myself with the boiling hot water when I tried to pick up the tea because the poorly placed lid popped off resulting in the water splashing onto my hand. I understand that this is a busy location but this inconsiderate service is unacceptable.”

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Posted 2 months ago

“I visited Costa Coffee (opposite train station-Woking)recently and was disappointed with both the coffee and the customer service. I ordered a regular coffee, expecting a standard-sized cup, but what I received was an unusually large one. There was no clear indication of the actual size, and it felt misleading. The oversized cup diluted the taste of the coffee—too much water or milk completely overpowered the flavour. When I raised this concern, the staff simply replied that it was their “regular” size and made no effort to engage further or offer any solution. I felt ignored and eventually gave up trying to explain. This is not the level of service I expect from Costa. The staff were not attentive or helpful, and overall, it was a disappointing experience. — Ahmet”

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Posted 3 months ago

“The fat sussi that works there, is rude overweight, and looks like comes from a binbag.”

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Posted 4 months ago

“Sweeping and mopping the floor at 4.45 when the shop shut at 7pm”

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Posted 5 months ago

“Worst ever customer service for retailers”

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Posted 8 months ago

“Costa coffee shops are now inundated with dogs, making it not a pleasant experience, the staff stroke the dogs, the place smells of dogs, they even have dog buiscuits and dog toys and water in the cafe. Not a nice experience.”

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Posted 9 months ago

“The service is appalling and has been getting steadily worse for many months. They don’t clear tables, they have no clean cutlery, they have no paper napkins. They don’t seem to have a clue what they should be doing, especially with procedures relating to allergy and cross contamination control. Whoever is responsible for running the Coffee shop in the ‘Next’ store in Merthyr Tydfil needs to get a grip on things as a matter of urgency.”

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Posted 11 months ago

“Costa castlebar disaster and rude lady called kacper so rude”

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Posted 1 year ago

“The outside seating area in Costa Ashton under Lyne Ladysmith shopping centre is really dirty..We use to visit this coffee shop quite often but standards have definitely slipped and the outside area is offputting to say the least.”

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Posted 1 year ago

“George Square Glasgow coffee shop, great coffee, great food, great staff and the most disgusting toilets I have ever had the misfortune to use. Over a period of three months, the gents urinal has been out of action, hand dryer inoperative, no soap, cheese blocking the only working urinal, pool of urine on the floor and an awful stench. Spotted a member of staff unable to wash his hands properly & then serve food to customers!! Reported the toilets to staff early July, no action taken, reported it twice to Costa head office via their app, late July & early August, no response to date. Unless Costa take this issue seriously I would avoid this place for health reasons.”

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Posted 1 year ago

“I just took my disabled wife to Costa and there was water all over the floor and nobody could be bothered to clear it up Staff are very young”

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Posted 1 year ago

“I love Costa coffee… but I’m giving this review as it’s not dog friendly, and I have been told off in many Costa branches no dogs alllowed, it’s happen on 2 shops specially 1) hounslow and 2) Bedfont, even when I have gone to take a take out… where as all other coffee shops in london are dog and pet friendly, my dog is like my child, and if I cannot take my child for a coffee it’s sad. I hope the management looks into this. Thank you”

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Posted 1 year ago

“Costa Coffee in Queen Elizabeth Hospital are not short staffed, however If they talked less and served more our visiting time could be extended by fifteen minutes at least. I will not use this coffee shop again, which is a great shame as I buy it for a patient.”

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Posted 1 year ago

“Whent in Costa at Prittlewell Close, SS0 0RY hospital waiting in the queue for 10 min then when we got serve the girl with big pircings in her ears gave us bit of attitude seed they dint have caramel so my partener made a joke saing she's disappointed me now and after that she gave us iven more attitude after that we waited 15min to get Our 2 coffees really slow customer service,not a care in the worl speaking buy experience as I work at a really busy greggs defently won't be back”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 515 reviews