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Costa Coffee Reviews

3.1 Rating 456 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Americano with milk. No milk when got to my table as l was waiting a while for a warm sandwich, went back to add milk as it was left on side and the male member of staff was rather rude to me in front of other customers. Prior to that he moved my tray and spilt the americano all over saucer. This was Anlaby Hull. What a shame as the lady who served me was really nice and friendly. Annelle on receipt.”

Posted 1 day ago

“Bad customer service”

Posted 1 week ago

“Costa Coffee at Pallion Sunderland . The shop was not that busy. Counter service was quick and efficient . My main reason for giving this shop one star is because there were too many tables requiring to be cleared of dirty crockery and hygienically wiped over. As we left the shop there were only 2 tables occupied md no-one awaiting service at the counter or in the drive through but 6 tables requiring clearing and wiping over . At this point of time 3 members of staff were seen to be in attendance . Must do better !!!!”

Posted 2 weeks ago

“Was waiting with family for a table, and when finally got one, a worker came along and forced us to give up our table to someone else or leave so we left and said if you want our table would you want our drinks too. I know where to spend my money from now on. Not costa at galleries.”

Posted 2 weeks ago

“I left some feedback on the Costa Coffee contact page on their website which required a response. Suffice to say I did not receive a response. This is is not the first time this has happened!’”

Posted 3 weeks ago

“I had a free drink offer for £2 ,but none of the drinks you offer are this price the member if staff made a mistake on the till and I lost my reward even though it was un spend able any how .”

Posted 3 weeks ago

“Costa Coffee in Alton. Hampshire. Popped in earlier this week and a absolute disgrace. Really tatty soft chairs all dirty and with stuffing poking out a lot on arms. Gone down hill big time since Esquire opened opposite 4 months ago. Toilets dirty as usual and dirty crocks laying around. Doubt I will go there on my next visit as hygiene disgusting it really is. Only took 1 photo will try and show !!”

Costa Coffee 1 star review on 21st March 2024

Posted 1 month ago

“As a regular customer of Costa canvey island retail park we came to the shop last week and was told paper cups only as the dishwasher was broken thats fine but more than a week on still using paper cups but the dishwasher is now up and running glass cups all on top of coffee machine manager will not let anyone have a glass other staff told us it is working we all pay over the top for this service but are expected to pay the same price for a paper cup what I don't get is that when the dishwasher was broken you still gave plates with food and cutlery so how were those being cleaned not impressed at all”

Posted 1 month ago

“We used Costa coffee in faro airport on Saturday 24th February. The cup was only half full and very weak. We complained to the staff to no avail. We have since complained by email to the company, who said they were sorry. That's the level of the company care you can expect”

Posted 2 months ago

“My visit on Thurs 25/1/2024 to Havant branch inside big store, at 4:15pm - the queue was long about 6 people in front of me and store was full - 3 staff only one making coffee another running round the back out of sight a lot the other was counting tea bags and doing a stock take- took 15 minutes to get served - I thought you should know this - quite a stupid use of staff - surely stock take is done when closed or nearer closing time not at the expense of queuing customers? I only popped in for 2 quick espresso to take away, but turned into a major visit - unhappy as nobody apologised for the delay, it was uncaring of the customer and focused on the staff needs far above -”

Posted 3 months ago

“Used Costa in next Hedge end Hampshire, ask for 3 cappuccinos cups not put on saucers but when I got to table 2 hardly had froth on them and the 3 was like a flat white with chocolate on top, I'm a regular user of Costa but this was definitely the worst visit ever, queue was to long for me to stand in to complain at the time of being there”

Posted 3 months ago

“Toilets blocked all empty tables not cleaned, place in Waterford Cork Road near homestore or more is filthy. Staff were made aware but just ignored it. Will not call again :(”

Posted 3 months ago

“Costa bomb coffee is not great coffee at all”

Posted 4 months ago

“Wouldn’t go back ever. Super rude”

Posted 5 months ago

“I’m a regular customer at this particular West Ealing @costacoffee, and I feel very sorry for this lady and her 3-year-old autistic son who had a bad experience on October 26th, 2023. They were discriminated against because of her autistic son, who was called a 'naughty boy' and a 'bad boy'. He can’t defend himself, so his mom stepped in, and the manager Alexandra couldn’t handle it. As a result, his mom was banned from this Costa franchise. Alexandra called the police because this lady and her son didn’t want to leave the shop immediately, which was over the line. Alexandra only made her son even more frustrated when the police arrived. It was absolutely disgusting behavior from the manager! Since Alexandra started managing this particular Costa, everything has gone downhill. She is moody, never smiles, and is not friendly. In general, you feel like you are in Alexandra’s way. I wish the lady and her son all the best and a warm welcome in other coffee shops where they don’t discriminate against customers.”

Posted 5 months ago

“? Just waste of money”

Posted 5 months ago

“Costa coffee riverside tesco dundee. The were short staffed so tbere were no cups. Jad to suffer sitting down to a carry out paper cup. Not the best wayto drink coffee its not the same as a cup. It was terrible like drinking liquorice. Costa now owned by Coka cola. They have changed the coffee. I Had stomach pains after drinking it. Never going back”

Posted 6 months ago

“Dreadful coffee possible the worst I've ever tasted.”

Posted 6 months ago

“Costa, East Port, Dunfermline. The toulet is out of order AGAIN for rhe third time in 2 months. It is absolutely unacceptable. GET A PLUMBER OUT IMMEDIATELY. The store has already lost most of its regulars and is in danger of losing more if this issue is not resolved IMMEDIATELY.”

Posted 6 months ago

“Awarded one star because it wouldn't allow me to review without a rating. Just called into Costa Coffe in Bowness for a drink. Whilst my colleague purchased the drinks I went to use the bathroom . What a state it was in. Blocked, smelly and water?? all over the floor. Absolutely disgraceful. When I asked the staff if I could use the upstairs bathroom because of the state of the downstairs toilet they said no it was closed off. I reported to them the state of the downstairs toilet you'd have thought I was speaking in foreign language, not one of them went to look and close it off. Total disinterest. For a holiday destination and the fact they weren't even busy, be ashamed of yourselves.”

Posted 6 months ago

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Costa Coffee is rated 3.1 based on 456 reviews