Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last straw for Costa! Why does every Costa overfill a Flat White to the point it becomes a latte. Have none of the 'Barista' staff ever questioned the quality of the Flat white they give out? All other coffee outlets, pubs etc serve it in smaller cups, McDonald's has a flat white size cup! Shame on you soo called coffee experts drowning this drink into nothing but dishwasher. You might even save yourselves some expenses on the overuse of milk!”

Helpful Report

Posted 1 year ago

“Very poorly made cappuccino bought at Taunton Deane services. Far too hot and very little foam. Took half an hour to be drinkable by which time all the froth had gone. Complete waste of money. Are the baristas even trained properly?”

Helpful Report

Posted 1 year ago

“Wish I could put zero I would please don't be taken in by the new summer drink showing with strawberries. What you get is a plastic cup filled with ice with strawberry juice n ????apple juice or something. Very weak children disappointed. Never again.”

Helpful Report

Posted 1 year ago

“I never leave reviews, but I was so unhappy with the shocking customer service in Costa bus station in Swansea, I will never frequent a costA again, having spent hundreds of pounds there over many years. So so disappointed..!!!!”

Helpful Report

Posted 1 year ago

“I had a latte in Dee dees in the range chester it was like drinking warm milk when I asked if the coffee machine was working right I was told latte is the weakest coffee da I have never been told that before and lattes in other coffee shops taste of coffee”

Helpful Report

Posted 1 year ago

“Costa up in outlet center in Killarney one member of staff is very rood rest are nice she has black hair and is heavy built she's horrible to customer s”

Helpful Report

Posted 1 year ago

“Unprofessional. Its very important to select your staff because this will represent you. Im talking especially about king hamad hospital. Due to an experience today.”

Helpful Report

Posted 1 year ago

“I was today at 17:14pm I wanted to buy lemon cake, there were two girls one is blond one with black hair , they start talking then one of them said sorry we are closed It is supposed to close at 17:30 not 17:14 and it was take away Be aware about your stuff and obliged then to be professional This is in JD centre huddersfield Costa coffee. You loose your customers with this behaviour.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service”

Helpful Report

Posted 1 year ago

“Hi, i just wanted to complain about one of your staff member at the Birmingham new street station named Tyne who was not only rude but abusive to me. It all started when I miss ordered cookie cream instead of coffee cream. She said ‘go to starbuks’ we don’t have a cookie cream. I told her maybe not but you don’t have to be rude. She went on to say i will do whatever i want to do. Go complain to whoever! She was rude, loud and disrespectful. The worst customer facing person i have seen in the UK. Please make sure that your staff are trained well.”

Helpful Report

Posted 1 year ago

“Horrible customer service from a woman called Ivy watched 5 people who ordered after me get served then asked where my drink was because I was waiting for 15 minutes and responded by silently and sarcastically pointing at the blender and dirty looking me when I responded annoyedly she started trying to argue back. I also asked for no cream and they served my drink with cream.”

Helpful Report

Posted 1 year ago

“Went into my sisters local Costa in Glasgow Sauchiehall Street and was very disappointed with the food that I ordered. When I was collecting my hot chocolate drink from the counter I noticed that the glass was cold! I said to the person that made it that the glas was cold and she replied that it was it would be hot as it's just the glass that was cold. So went over to my table to star eating what I had got and went to drink my HOT drink, it was frigging stone cold! Couldn't be bothered going back up to the counter with it as I didn't like the attitude from her previously. I know this can be a busy shop at times, but she should have a least checked the glass to see how cold it really was! I think she needs to learn about temperatures of serving hot drinks.”

Helpful Report

Posted 1 year ago

“Queued for 15 mins in Costa at Next in kingswood Hull yesterday for what turned out to be a very poor quality flat white with a white blob flourish of milk. Given the price and supposed qualty ethos of the company I am surprised just how appalling it was. I can get much better coffee in the local supermarkets and I might add at half the price. I sort of expect this mediocre product from your multitude of vending machines in garages, motorway services and train stations, but from a "Barista" service area. It has put me off ever going to a Costa again. There are better options on the high street”

Helpful Report

Posted 1 year ago

“We visited Costa in Drake Circus. Right opposite Startbucks. So you'd think the competitiveness the do better wouldn't be better right. Wrong. We sat on outside table. The table was filthy with the previous coffee drinkers mess. As was the other tables. Now, the place wasn't full. Maybe 50% tops. Saturday morning about 10.30. Eventually my wife ventured inside to ask for something to clean the table herself. And instead of appologising, and coming out to clean the tables, she indeed handed my wife a cloth to clean the table herself. Astonishingly badly managed. But still, no one came out. A woman in a wheel chair then stopped at another table. And yes, still not cleaned. My wife went back in and again was given a cloth to go out and she cleaned this woman's table. Costa, get your game face on, and get your sh#t together. Next time I'll be going to Starbucks.”

Helpful Report

Posted 1 year ago

“Very poor service at Costa Minehead resort 🥲☕got order wrong staff wearing face covering clearly affecting hearing”

Helpful Report

Posted 1 year ago

“Stay well aesy from Costa coffee at Torquay retail park to he worst customer service ever experienced and very poor hygiene”

Helpful Report

Posted 1 year ago

“Costa coffee on the A10 retail in Enfield I visited today. The cutlery and coffee cups was filthy. I had no choice but use take away cups. Toilets was very dirty too.”

Helpful Report

Posted 1 year ago

“I ordered a hot chocolate from Costa about an hour ago and when i received my drink it was only half filled with hot chocolate and the other half was froth. Honestly i used to be a regular customer but it seems that the quality has been getting steadily worse. The food is dry and you pay double for the drinks you ordered.”

Helpful Report

Posted 1 year ago

“I wish I could give you zero stars! I asked for small hot chocolate & semi-skimmed milk but you gave me regular with added marshmallows! That’s your way of charging more & more! Shame on you! Also the staff was rude especially the cleaning staff & lady on counter terribly messed up the order. I had no choice but to leave!”

Helpful Report

Posted 1 year ago

“Terrible espresso and overpriced!”

Helpful Report

Posted 1 year ago

Costa Coffee is rated 3.0 based on 503 reviews