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Costa Coffee Reviews

3.1 Rating 456 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was stood in the cue waiting to be served dancing a cake with my coffee Then I noticed a fly walking over the cakes in display cabinet That put me off straight away I reported it to staff behind counter but they did nothing about it and just carried on pity the person who purchased the cakes The cake display cabinet should be enclosed so nothing can get in very poor will not be buying anymore cakes from Costa”

Posted 3 weeks ago

“Costa coffee , well I varied it you get a good one one not as to who’s making it . Most of the sandwiches are white bread , there was no brown toast no butter . No healthy meals either . And no pizza beachside it’s seasonal lol 😂 what a shambles”

Posted 3 weeks ago

“Went to Costa in Hanley, Stoke on Trent with my two children. Ordered a Kit Kat Frappe for my 9 year old which the poster advertises as coming with a Free Malteaser Bunny and which cost £4.45 for a small sized one along with 3 portions of toast and 2 other large drinks. When the young girl made the drink I asked where the Bunny was. She said ‘we’ve run out’. I said ‘can my daughter have some marshmallows … please’. She said ‘that will cost extra’. I responded ‘but you’ve run out of the Bunnies surely you can give her some marshmallows’. I said ‘you should have told me when I ordered’. She said ‘I did’. I said ‘what did I say’ as I really hadn’t taken in that information if she had said so. There was no apology, smile, enthusiasm etc. How harsh, uncaring and petty to refuse giving out 2 or 3 marshmallows for my daughter who was disappointed about not getting the chocolate bunny. Maybe they need to stock up better in future! as someone who works in retail myself on the checkouts I make a point of being polite, friendly and apologetic. Usually I find the staff in Costa to be lovely. Not this time!”

Posted 3 weeks ago

“I am a regular customer at Costa and all of the staff members are very friendly and professional. I went in today after work to get a drink and I was served by a blonde girl - I think her name was Rebecca. She gave very unprofessional and unfriendly vibes when I was only greeted with a nasty look with unpleasant expression on her face. I greeted her and I feel as if I was very calm and friendly however she seemed very annoyed and irritated with me and that made me very uncomfortable. I was going to sit in but I decided that I no longer wanted do due to this interaction. I understand that working within the customer service industry can be difficult and customers can especially add to this challenge, I know this given that I currently work with the public too. I don’t want to assume that this worker always behaves like this with her customers - maybe she had an unpleasant experience with another customer before me but there is no need to mistreat any other customers . I am disheartened by this situation as I spent a lot of money at this Costa (Wakefield Westgate) and I don’t appreciate the way I was spoken to and the nasty looks I was given.”

Posted 4 weeks ago

“Have been using Costa for years but strength of coffee seems to have taken a turn for the worse, now wishy washy. Looks like Starbucks here we come. Sorry Costa!”

Posted 1 month ago

“London camberwell branch spent £30 worth food and drink. Forgot one friend vegan ask 1 hot chocolate to change to non dairy,only to be told another 49pence. What a trivule penny pinching establishment Rod”

Posted 3 months ago

“We went to the Leeds trinity Costa store, the place was quite busy, which working in retail I understand, I ordered 2 lattes, plus food, the food was ready long before the drinks, but what I hate more than anything is when they don't place the cup catching the coffee directly under, only one side was going in the cup, the other was going directly down the waste tray, I've told your baristas before about it, only to get an annoyed look from them, this needs sorting.”

Posted 5 months ago

“I am in here every week and I'm so fed up with them never washing the tables. Last week a little girl sneezed and wiped it all over the table with her hand. That family left and another sat there. I thought if only you knew what's all over the table. I rarely see anyone cleaning. I am sitting here now at a dirty table . Also, they run out of things and don't replace them for weeks on end . I like the love bars, but only the fruity one. They've not had them for weeks now, on ly the other flavours.”

Posted 8 months ago

“It took over 20 minutes to be served. We ordered small americanos, we ended up with large. Toilet male and female discussing, should be cleaned on a more regular basis. Struggled with the smell and trying to get toilet paper off my feet. Discussing. Sort it out.”

Posted 8 months ago

“Costa in Great Yarmouth looks great. However, the staff is slow and they prefer to talk to each other instead to speed up making coffee and ordering. Especially in the morning Sunday service with two people in the queue waiting time for coffee was far to slow.”

Posted 8 months ago

“I asked for a decaf oat latte with an extra shot. What I was served, at the branch next to John Lewis in Stratfordwas, way short of what I get at other coffee shops! Did not taste like coffee despite "an extra shot"!. All I could taste was the hideous brand of milk that you use. The two stars are for making it hot as I requested”

Posted 8 months ago

“coffee was okay , but the tea was very weak dont no what tea bags they use would say Costa is over rated there are other chains better than this and cheaper.”

Posted 8 months ago

“I had a lotta very poor taste it was bitter not good stay out of here save your money”

Posted 9 months ago

“First of all the guy making the drinks had in a very dirty top covered in splashes .that didn’t bode well with me . Second of all , The decaf tea was awful. Very bitter I couldn’t drink it . And thirdly , I don’t know what they’ve done to their cheese and ham toasty as it was absolutely disgusting. The cheese looked like sick, and the so called ham looked like a plastic pice of ham . I physically couldn’t eat it . But I didn’t want to seem rude to my guest as they had paid for my meal . I ate the crusts. And left the tea after a few sips . Coming here has reminded me why I don’t like eating here . Never again . Awful . And even the shortbread biscuits were awful .”

Posted 10 months ago

“The cappuccino at Costa is awful! It tastes the same as Gregg's and McDonald 's. There's a right twang to it. Won't be having coffee at any of them again!”

Posted 1 year ago

“As always quality of Costa Coffee is brilliant that’s why I always look for Costa coffee shop in the UK and overseas but quality of service and attitude of barista today Thursday the 6th of April in Clacton-On-Sea is below par. I suggest staff requires retraining on acceptable level of customer service at least. The shop is not that busy; why such ATTITUDE which puts off customer to drink coffee?”

Posted 1 year ago

“Why have Costa started letting in all dogs apart from guide dogs, who generally lay on the floor. Others are carried in and sat up at the table and even allowed on the chairs ? Apart from the hygiene factor are we not able to go and have lunch or coffee without being forced to share with wet dogs on occasions!!”

Posted 1 year ago

“Regular customer at this store in Belper and feel awkward going in as rude service from one particular male individual Not going to put a name to him !! Pity as rest of staff are amazing 😊”

Posted 1 year ago

“The reason for 2 stars is purely for the way the young female manager talks to the staff, if I worked there I'd say shove the job”

Posted 1 year ago

“Such a shame. First time visit to this costa down lotbridge drove. 25 minutes we waited to be served and then to receive a half cooked toasty. Only 2 young girls running the shop and drive threw. Managment needs sorting.”

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Posted 1 year ago

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Costa Coffee is rated 3.1 based on 456 reviews