Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you ask costa how many shots of coffee in a large coffee you are told 4 ask staff in store they say 3 someone is lying happening to me all the time sort it out costa”

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Posted 3 years ago

“Disappointed with the appearance of my drink. No chocolate sauce was added on top of the cream”

Costa Coffee 2 star review on 14th August 2021

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Posted 3 years ago

“Used Gloucester Quays shop this morning. Arrived 10.40 eventualy served at 11.10. Only 1 person making coffee and food orders and 1 cleaning tables. Told more staff not in untill 12 noon. Ordered toast and jam for a child when it came it was toast only as they had no Jam. Toilet facilities out of order as no handle on door. Air con on full blast so place was freezing. (Thank God coffee was hot) staff unable to turn it down. Still huge que 's when i left at 11.55.”

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Posted 3 years ago

“Not sure what going on at the moment. One branch has no decaf constantly, its a coffee shop!! Went to another branch who firstly forgot my order then when i eventually got it it was overpacked. It went all over my car then the lid popped off so had to tip most of it out and then spent 10 mins cleaning my car, myself and the cup. Sort it out!”

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Posted 3 years ago

“Took far to long from putting order in at drive through to actually picking order up serving staff at window to busy talking to car in front about the weather rather than getting next order ready”

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Posted 3 years ago

“As a regular Costa person enjoyed all the food over a long period but today was very disappointed my normal bacon bap as sooooo small with one very small rasher of bacon that was tasteless and I was charged same price as usual very disappointing hope this is not going to be a normal portion not value for money”

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Posted 3 years ago

“I went to Costa at Lombardy Retail Park, Unit 6A. 🤢🤮 Peach iced tea needed more flavour and my Iced Cappuccino was too strong and needed sugar.”

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Posted 3 years ago

“Not very polite and very slow 😒”

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Posted 3 years ago

“Bought coffee and a bite to eat at Costa in Derbion shopping centre, that’s the one on the concourse out in the open. Put my shopping bags down to consume the food when a guy went ballistic at us and threw us out, really rude. So I just moved 2m outside of the Costa boundary and ate there, like a stray animal. Not going shopping again. Higher street is going to die if you carry on treating us like animals. Train your staff to be kinder to people who spend their money at your cafe.”

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Posted 4 years ago

“Poor Management of customers during covid. Waited nearly 20 minutes to get served only to be told there are no seats! Staff allowed customers to walk in and sit down at an empty table without queueing and ordering first.”

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Posted 4 years ago

“My partner and myself visited the camborne costa today we had to ask for more suger and butter for are toast and no napkins on the tray so I had to ask for them very disappointed .The female who was serving was very loud”

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Posted 4 years ago

“I came with a friend today to Costa Coffee in Cheetham Hill branch Manchester as my friend lives in the area. When I went through the door into the cafe to place my order I noticed that none of the staff had any masks or disposable gloves on and I feel if customers are requested to wear masks on entering the cafe (a notice on the door requests that) then why shouldn’t they, I ordered a mango and passion fruit smoothie but they didn’t have any straws so I settled for a strawberry lemonade and my friend had a cheese and tomato toastie and a latte. When the waitress brought our food and drinks to our table outside she still didn’t have either a mask or gloves on and obviously you can’t distance in those circumstances and obviously she’d touched our crockery and cutlery. Before I left I went to the lavatory and the hand drier wasn’t working and there wasn’t a notice on it saying so and no paper towels to dry your hands, surely this should be checked every hour or so. I’m not happy going again to a Costa cafe as I don’t feel very safe which I should do. I’m also sorry to say that my friend messaged me later when we’d both returned home to say that she’d had a tummy upset after our visit.”

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Posted 4 years ago

“The other day i went to your shop to oder a nice refreshing beverage but the level of disrespect coming from person serving me was astronomical. After a long 15 minutes, with my children suffocating in the scorching car, I finally received the smoothie. To my shock, i found a HAIR in my beverage. This ruined my day so i demanded a refund. They refused! I then asked to see the manager but they said he was sick today because of covid! This is not ok as there should always be a manager. Yours sincerely, Karen Sommers xx”

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Posted 4 years ago

“The store in Walworth Road is absolutely disgusting place, I’m quite a regular( or was ) each and every visit I’m tired of battling with local thieves ( taking items from fridge and displays) likeways tired of attempting to find a seat most of which as an observation seating is used for local riffraff to come in and charge there phones. Have now had enough costa owners take note. Had a African women arrive didn’t make a purchase laid across back seats with her shoes off charging her phone it’s disgraceful especially those purchasing food have to deal with this.”

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Posted 5 years ago

“Costa coffee Crewe retail park. We go in every day and enjoy the ambience and friendly staff. Unfortunately there are a few undesirables, in dirty and smelly clothes scratching their filthy hair frequenting the shop, and I'm sorry to say I find it very off putting when they are seated next to you. How is it they can afford Costa prices but not washing or clean clothes?”

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Posted 5 years ago

“Hi there, regular customer at Costa cafe Swiss Cottage/Finchley road. Is there a manager that organised things? As lately, and quite often there is always something missing early in the morning, like butter? Bread? Etc.... it’s a shame really as it’s a pleasant place to go before work, but does the staff in the afternoon not organise what is missing and leave some for the next morning. I guess it’s really bad management, sorry to say. I have managed hotels here and back in Lisbon and I would never let my staff telling a customer, “sorry today we have bread but not butter”!! It’s a shame staff are very friendly but lots of things just don’t work the best and customers always come first, for the best image of a place. Thank you. This review is just to improve Costas service, which I Love”

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Posted 5 years ago

“Costa Birmingham nia. 10:00. 20/01/20 Tables filthy. Coffee like warm requested extra hot. Staff too busy talking to each other.”

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Posted 5 years ago

“Very bisy and chaotic, long time wait, lack of hygiene by staff”

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Posted 5 years ago

“On my past number of visits, I have found the staff to be verging on rude and not listening to orders. The drinks purchased have been below standard as a result.”

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Posted 7 years ago

Costa Coffee is rated 3.0 based on 499 reviews