Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a regular Costa person enjoyed all the food over a long period but today was very disappointed my normal bacon bap as sooooo small with one very small rasher of bacon that was tasteless and I was charged same price as usual very disappointing hope this is not going to be a normal portion not value for money”

Helpful Report

Posted 2 years ago

“I went to Costa at Lombardy Retail Park, Unit 6A. 🤢🤮 Peach iced tea needed more flavour and my Iced Cappuccino was too strong and needed sugar.”

Helpful Report

Posted 3 years ago

“Not very polite and very slow 😒”

Helpful Report

Posted 3 years ago

“Bought coffee and a bite to eat at Costa in Derbion shopping centre, that’s the one on the concourse out in the open. Put my shopping bags down to consume the food when a guy went ballistic at us and threw us out, really rude. So I just moved 2m outside of the Costa boundary and ate there, like a stray animal. Not going shopping again. Higher street is going to die if you carry on treating us like animals. Train your staff to be kinder to people who spend their money at your cafe.”

Helpful Report

Posted 3 years ago

“Poor Management of customers during covid. Waited nearly 20 minutes to get served only to be told there are no seats! Staff allowed customers to walk in and sit down at an empty table without queueing and ordering first.”

Helpful Report

Posted 3 years ago

“My partner and myself visited the camborne costa today we had to ask for more suger and butter for are toast and no napkins on the tray so I had to ask for them very disappointed .The female who was serving was very loud”

Helpful Report

Posted 3 years ago

“I came with a friend today to Costa Coffee in Cheetham Hill branch Manchester as my friend lives in the area. When I went through the door into the cafe to place my order I noticed that none of the staff had any masks or disposable gloves on and I feel if customers are requested to wear masks on entering the cafe (a notice on the door requests that) then why shouldn’t they, I ordered a mango and passion fruit smoothie but they didn’t have any straws so I settled for a strawberry lemonade and my friend had a cheese and tomato toastie and a latte. When the waitress brought our food and drinks to our table outside she still didn’t have either a mask or gloves on and obviously you can’t distance in those circumstances and obviously she’d touched our crockery and cutlery. Before I left I went to the lavatory and the hand drier wasn’t working and there wasn’t a notice on it saying so and no paper towels to dry your hands, surely this should be checked every hour or so. I’m not happy going again to a Costa cafe as I don’t feel very safe which I should do. I’m also sorry to say that my friend messaged me later when we’d both returned home to say that she’d had a tummy upset after our visit.”

Helpful Report

Posted 3 years ago

“The other day i went to your shop to oder a nice refreshing beverage but the level of disrespect coming from person serving me was astronomical. After a long 15 minutes, with my children suffocating in the scorching car, I finally received the smoothie. To my shock, i found a HAIR in my beverage. This ruined my day so i demanded a refund. They refused! I then asked to see the manager but they said he was sick today because of covid! This is not ok as there should always be a manager. Yours sincerely, Karen Sommers xx”

Helpful Report

Posted 3 years ago

“The store in Walworth Road is absolutely disgusting place, I’m quite a regular( or was ) each and every visit I’m tired of battling with local thieves ( taking items from fridge and displays) likeways tired of attempting to find a seat most of which as an observation seating is used for local riffraff to come in and charge there phones. Have now had enough costa owners take note. Had a African women arrive didn’t make a purchase laid across back seats with her shoes off charging her phone it’s disgraceful especially those purchasing food have to deal with this.”

Helpful Report

Posted 4 years ago

“Costa coffee Crewe retail park. We go in every day and enjoy the ambience and friendly staff. Unfortunately there are a few undesirables, in dirty and smelly clothes scratching their filthy hair frequenting the shop, and I'm sorry to say I find it very off putting when they are seated next to you. How is it they can afford Costa prices but not washing or clean clothes?”

Helpful Report

Posted 4 years ago

“Hi there, regular customer at Costa cafe Swiss Cottage/Finchley road. Is there a manager that organised things? As lately, and quite often there is always something missing early in the morning, like butter? Bread? Etc.... it’s a shame really as it’s a pleasant place to go before work, but does the staff in the afternoon not organise what is missing and leave some for the next morning. I guess it’s really bad management, sorry to say. I have managed hotels here and back in Lisbon and I would never let my staff telling a customer, “sorry today we have bread but not butter”!! It’s a shame staff are very friendly but lots of things just don’t work the best and customers always come first, for the best image of a place. Thank you. This review is just to improve Costas service, which I Love”

Helpful Report

Posted 4 years ago

“Costa Birmingham nia. 10:00. 20/01/20 Tables filthy. Coffee like warm requested extra hot. Staff too busy talking to each other.”

Helpful Report

Posted 4 years ago

“Very bisy and chaotic, long time wait, lack of hygiene by staff”

Helpful Report

Posted 4 years ago

“On my past number of visits, I have found the staff to be verging on rude and not listening to orders. The drinks purchased have been below standard as a result.”

Helpful Report

Posted 6 years ago

Costa Coffee is rated 3.0 based on 461 reviews