Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 499 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 499 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always quality of Costa Coffee is brilliant that’s why I always look for Costa coffee shop in the UK and overseas but quality of service and attitude of barista today Thursday the 6th of April in Clacton-On-Sea is below par. I suggest staff requires retraining on acceptable level of customer service at least. The shop is not that busy; why such ATTITUDE which puts off customer to drink coffee?”

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Posted 2 years ago

“Why have Costa started letting in all dogs apart from guide dogs, who generally lay on the floor. Others are carried in and sat up at the table and even allowed on the chairs ? Apart from the hygiene factor are we not able to go and have lunch or coffee without being forced to share with wet dogs on occasions!!”

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Posted 2 years ago

“Regular customer at this store in Belper and feel awkward going in as rude service from one particular male individual Not going to put a name to him !! Pity as rest of staff are amazing 😊”

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Posted 2 years ago

“The reason for 2 stars is purely for the way the young female manager talks to the staff, if I worked there I'd say shove the job”

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Posted 2 years ago

“Such a shame. First time visit to this costa down lotbridge drove. 25 minutes we waited to be served and then to receive a half cooked toasty. Only 2 young girls running the shop and drive threw. Managment needs sorting.”

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Posted 2 years ago

“Hi, We called at one of you're express outlets in Ledbury Store 432 Service Station on 28 November 2022. I purchased 2 x Large Coffees , the Coffee was warm and not a full cup , normally I don't have any problems in the Coffee from your machines.i was going to go back in to the store and get new ones but I think they would be just the same . Many Thanks Roger”

Costa Coffee 2 star review on 5th December 2022

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Posted 2 years ago

“Costa Aintree Retail Park What is happening at this store lately? Sunday morning 845am 3 customers and yet till shut before change given, coffee waiting on the counter whilst waiting for food, no tray, no knife, no serviette. Luckily I asked for my coffee to be extra hot but found out when I tried it it wasn’t. Absolute shambles.”

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Posted 2 years ago

“Almost every time I ask for extra hot it’s just warm and too expensive to leave, just listen to your customers, there why your there!!”

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Posted 2 years ago

“Just bought a coffee frappe from your outlet in Hankridge, Taunton. Service was okay, but where’s the coffee in the frappe? Beige sweet flavourless icy slime. I was so disappointed that I actually took it back and asked for another. Not sure what they did this time (actually add shots of coffee??) but it tasted mildly of coffee and no longer sweet, so slightly improved, but £4.55 for this?? Seriously?? Lost my custom. Does this company think we are fools???”

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Posted 2 years ago

“So many times going through drive thru and being given wrong or incorrect drink. So frustrating.”

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Posted 3 years ago

“Omg whitehaven Costa no bread again, it’s every time I go in and that’s every day there’s never any bread or tea cakes. Not good”

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Posted 3 years ago

“Basement full of teenagers. Lie down and feet up on the tables. Loud cell songs eating McDonald’s or drinking red bull…”

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Posted 3 years ago

“Very slow service in Chesham. Waited almost 8 mins in the queue for a hot choc :(”

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Posted 3 years ago

“Been to local Costa on Middlewood Road Sheffield and sat in between two tables of cusyomers. Staff have swept the floor after they left but not cleaned either table. One table has had two lots of people sat there and crumbs from first customers still on it. During Covid last year they were cleaning tables between customers and placing timers on the tables, you couldn't sit there until it went off. Now they have stopped. Best time to go for a coffee is when they open at 7am as hopefully been cleaned overnight or any covid germs have become inactive. Thinking twice now about visiting again.”

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Posted 3 years ago

“I visited Eton branch today. Not impressed. Most if the tables and chairs hadn't been put out in the outside area out the back, which is where many of us prefer to sit at the moment, the person preparing the coffees had his mask UNDER his chin and the other person serving, on some occasions, removed her mask to speak to customers. Also, the hand drier in the toilet wasn't working.”

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Posted 3 years ago

“Love the coffee but the lady in Skipton that served and made the coffee today was rude, loud and unfriendly.”

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Posted 3 years ago

“Visited Drive through Costa in Lincoln (Outer Circle Road) Staff were laughing behind counter whilst the majority of tables were empty but had trays of used cups on them and had not been wiped down. Sanitiser bottle was empty. Is not a good example for Costa.”

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Posted 3 years ago

“I regularly have coffee at various branches of Costa and generally find them pretty good. However their Largs branch is the exception to the rule. They generally get the order correct on the majority of occasions but this morning's visit was the worst ever. Two toastie's handed to me within a few minutes of my order being placed and then had to wait 15 minutes, with the person in the queue behind me being provided with his coffee before me, only to receive coffee's that weren't what I ordered. Complained to the staff only to be told I hadn't been charged for what I'd actually ordered. In the meantime my wife had finished her toastie, mine was now cold and my extra hot coffee's were lukewarm. Worth giving the Largs branch a miss. Outside we noticed the Costa motto "we don't rush out coffee", certainly agree with that lol.”

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Posted 3 years ago

“Visited the Harlow town centre and the staff polite but tables uncleared and none wiped and sanitised In these times on Covid and the rise in infections I would like to think you would take this more seriously for the heath and safety of your customers and staff. Will not be back on a hurry as I have not had Covid and don't fancy catching it because of unsanitary / Uncleared tables.”

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Posted 3 years ago

“Went to Costa ipswich anglia Park. Asked for a gingerbread latte with the cream and only got half a medium latte and half cream.not on.Always seem to have trouble here. To much in a hurry so you don't get the quality”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 499 reviews