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Costa Coffee Reviews

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, We called at one of you're express outlets in Ledbury Store 432 Service Station on 28 November 2022. I purchased 2 x Large Coffees , the Coffee was warm and not a full cup , normally I don't have any problems in the Coffee from your machines.i was going to go back in to the store and get new ones but I think they would be just the same . Many Thanks Roger”

Costa Coffee 2 star review on 5th December 2022

Costa Coffee 2 star review on 5th December 2022

Posted 1 year ago

“Costa Aintree Retail Park What is happening at this store lately? Sunday morning 845am 3 customers and yet till shut before change given, coffee waiting on the counter whilst waiting for food, no tray, no knife, no serviette. Luckily I asked for my coffee to be extra hot but found out when I tried it it wasn’t. Absolute shambles.”

Posted 1 year ago

“Almost every time I ask for extra hot it’s just warm and too expensive to leave, just listen to your customers, there why your there!!”

Posted 1 year ago

“Just bought a coffee frappe from your outlet in Hankridge, Taunton. Service was okay, but where’s the coffee in the frappe? Beige sweet flavourless icy slime. I was so disappointed that I actually took it back and asked for another. Not sure what they did this time (actually add shots of coffee??) but it tasted mildly of coffee and no longer sweet, so slightly improved, but £4.55 for this?? Seriously?? Lost my custom. Does this company think we are fools???”

Posted 1 year ago

“So many times going through drive thru and being given wrong or incorrect drink. So frustrating.”

Posted 2 years ago

“Omg whitehaven Costa no bread again, it’s every time I go in and that’s every day there’s never any bread or tea cakes. Not good”

Posted 2 years ago

“Basement full of teenagers. Lie down and feet up on the tables. Loud cell songs eating McDonald’s or drinking red bull…”

Posted 2 years ago

“Very slow service in Chesham. Waited almost 8 mins in the queue for a hot choc :(”

Posted 2 years ago

“Been to local Costa on Middlewood Road Sheffield and sat in between two tables of cusyomers. Staff have swept the floor after they left but not cleaned either table. One table has had two lots of people sat there and crumbs from first customers still on it. During Covid last year they were cleaning tables between customers and placing timers on the tables, you couldn't sit there until it went off. Now they have stopped. Best time to go for a coffee is when they open at 7am as hopefully been cleaned overnight or any covid germs have become inactive. Thinking twice now about visiting again.”

Posted 2 years ago

“I visited Eton branch today. Not impressed. Most if the tables and chairs hadn't been put out in the outside area out the back, which is where many of us prefer to sit at the moment, the person preparing the coffees had his mask UNDER his chin and the other person serving, on some occasions, removed her mask to speak to customers. Also, the hand drier in the toilet wasn't working.”

Posted 2 years ago

“Love the coffee but the lady in Skipton that served and made the coffee today was rude, loud and unfriendly.”

Posted 2 years ago

“Visited Drive through Costa in Lincoln (Outer Circle Road) Staff were laughing behind counter whilst the majority of tables were empty but had trays of used cups on them and had not been wiped down. Sanitiser bottle was empty. Is not a good example for Costa.”

Posted 2 years ago

“I regularly have coffee at various branches of Costa and generally find them pretty good. However their Largs branch is the exception to the rule. They generally get the order correct on the majority of occasions but this morning's visit was the worst ever. Two toastie's handed to me within a few minutes of my order being placed and then had to wait 15 minutes, with the person in the queue behind me being provided with his coffee before me, only to receive coffee's that weren't what I ordered. Complained to the staff only to be told I hadn't been charged for what I'd actually ordered. In the meantime my wife had finished her toastie, mine was now cold and my extra hot coffee's were lukewarm. Worth giving the Largs branch a miss. Outside we noticed the Costa motto "we don't rush out coffee", certainly agree with that lol.”

Posted 2 years ago

“Visited the Harlow town centre and the staff polite but tables uncleared and none wiped and sanitised In these times on Covid and the rise in infections I would like to think you would take this more seriously for the heath and safety of your customers and staff. Will not be back on a hurry as I have not had Covid and don't fancy catching it because of unsanitary / Uncleared tables.”

Posted 2 years ago

“Went to Costa ipswich anglia Park. Asked for a gingerbread latte with the cream and only got half a medium latte and half cream.not on.Always seem to have trouble here. To much in a hurry so you don't get the quality”

Posted 2 years ago

“When you ask costa how many shots of coffee in a large coffee you are told 4 ask staff in store they say 3 someone is lying happening to me all the time sort it out costa”

Posted 2 years ago

“Disappointed with the appearance of my drink. No chocolate sauce was added on top of the cream”

Costa Coffee 2 star review on 14th August 2021

Posted 2 years ago

“Used Gloucester Quays shop this morning. Arrived 10.40 eventualy served at 11.10. Only 1 person making coffee and food orders and 1 cleaning tables. Told more staff not in untill 12 noon. Ordered toast and jam for a child when it came it was toast only as they had no Jam. Toilet facilities out of order as no handle on door. Air con on full blast so place was freezing. (Thank God coffee was hot) staff unable to turn it down. Still huge que 's when i left at 11.55.”

Posted 2 years ago

“Not sure what going on at the moment. One branch has no decaf constantly, its a coffee shop!! Went to another branch who firstly forgot my order then when i eventually got it it was overpacked. It went all over my car then the lid popped off so had to tip most of it out and then spent 10 mins cleaning my car, myself and the cup. Sort it out!”

Posted 2 years ago

“Took far to long from putting order in at drive through to actually picking order up serving staff at window to busy talking to car in front about the weather rather than getting next order ready”

Posted 2 years ago

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Costa Coffee is rated 3.0 based on 461 reviews