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Costa Coffee Reviews

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude staff and terrible manager I have been in costa coffee in Manchester arndale shopping centre which based behind the lift opposite the sport direct the staff are very very very rude specially store management and girl working there with red hair, she charged me two times and gave me one receipt she scanned my card few times and she said your card didn’t go through after 10 minutes I backed to her and I complained and I said you took money two times from my account, even I have shown her my account but she passed me to another person and that person passed me to someone else the store manager, from 17 of march till now I still didn’t get my money back. Just look after your money when you go there just pay them cash their card machine is not safe at all. I think this job is too big for store manager which already managing the store. Cost coffee was one of my favourite coffee shops but not any more Date of experience: 21 March 2023”

Posted 1 year ago

“We got 3 small drinks £10… that’s a joke but inflation and all that.. but every single cup was broken the lid wouldn’t stay on and we each burned ourself lol 😂 clown planet mate.”

Posted 1 year ago

“The slowest and most chaotic service I have ever experience in my life.4 stuff behind a counter ,two customers on front of me and awaiting time for coffee 25 min.nightmare.Costa in Newry beside McDonald's. Do not recommend this place.”

Posted 1 year ago

“This is the second time in a week I have been in here. I have been hassled for money by a homeless man, who is allowed to sit in here for long periods. If I come in a third time to this situation I shall look elsewhere for my morning break”

Posted 1 year ago

“I just went to costa with my wife and the manger asked him if he had left feedback about her which he did a couple of weeks ago as she pulled him aside saying he made staff feel uncomfortable which is not true as he gets on with all the staff she then told him today he was banned from the store which I feel is disgusting just because he left feedback about how she treated him.”

Posted 1 year ago

“Went to costa at Neasden in London Saturday morning and ask for black americano. I was told they don’t do americano instead I can have double expresso. So how hard is to convert expresso to americano??”

Posted 1 year ago

“Don't buy a voucher and send them to Northern Ireland to your family as they don't work and then when you contact customer services they don't help you and don't come back to you and guess what all communication is via email so they can just mug you off.”

Posted 1 year ago

“Seemed as an open shop on Foody, today, order got accepted and over an hour and a half later received an email that shop was closed for holidays!!!!”

Posted 1 year ago

“We requested cappuccino at Jumeirah Centre Branch. There is only one barista. Very bad service.”

Posted 1 year ago

“Worst coffee...worthless ..........”

Posted 1 year ago

“I was in Costa Chipping Norton on Saturday 10th December waiting for my 17 year old daughter to finish her shift at 2pm she finished at 2:10 her supervisor called her over and shouted at her in-fount of customers as she had forgotten a resit from m&s and today Sunday 11th I walked in to her crying on me from the same supervisor that she is working with she has purple hair and goes by the name of Dee I’m not happy about this as it’s the only job my daughter has been happy doing now she hates it”

Posted 1 year ago

“I have been using this branch in cheriton Folkestone for a couple of years now and to be honest worst ever visit no customer engagement coffee when made just dumped on the counter no thank you no eye contact. The baristas using dirty jugs over and over hot chocolate jugs were thick with hard chocolate on them the girl called Haley I think itching inside her ear never washed her hands after it made me feel sick with the state of the place got my coffee and left thrown it in the bin did not dear drink it these 2 members should be re trained in all areas in hygiene and customer service I will not revisit if these 2 people are on shift I have given 1 as there is no option to go lower”

Posted 1 year ago

“Costa Castle Marina. They seem to hire many students and their attitude at times is below acceptable. If you can not be Polite to your customers you shouldn’t be working in hospitality. It’s a shame as most Costas you get really good service.”

Posted 1 year ago

“No sugar, no toilet paper, no towels or hand drier in toilet. Costas in Buchanan Galleries”

Posted 1 year ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

Posted 1 year ago

“I’m a regular customer at Costa who spends on average about £30 a week in Costa franchises. On Saturday 5th November I went to the Costa in Moto services, Birch Eastbound off the M62 and I asked their arrogant employee for a salted caramel latte (which I order every time I visit Costa with no issues). First of all I was told that she did not have salted caramel syrup which was a lie, I could see the bottle behind her. She then said this is only for cold refreshments we do not offer salted caramel lattes. When I confronted her on this point she says it’s against Costa policy to serve hot salted caramel lattes? Again a complete fabrication. When I pleaded with her to make it, she put hardly any syrup in the cup, burnt the coffee and pretty much launched the coffee across the counter, I’ve never seen such rudeness and disrespect towards a customer in ten years shopping on Costa stores. It was so foul I had to throw it away. I received a weak apology from the store and as a result refuse to shop there again”

Posted 1 year ago

“Good day, I went to get my morning coffee at Costa at the Mall of Sofia in Bulgaria earlier today. The customer service was abysmal. The barista said her name is Svetlozara and she also said she's the manager. Very rude and disrespectful service, so much so, that I would not visit that location ever again.”

Posted 1 year ago

“If you ever want a miserable cup of coffee go to Costsa at Basildon hospital at the cardio centre The coffee is great !!!! ....it’s just that the staff are so miserable, no smiles, nothing’ they make you feel like your inconveniencing them”

Posted 1 year ago

“I wanted to post about the poor service I received at Scunthorpe Retail Park Costa yesterday. I went in with my daughter, son in law & baby granddaughter at just gone 3pm. We put in our order to be told its take away only, there were other people sat at tables enjoying their coffees so we asked why, to which we got shrug of shoulders from the 2 ladies that were serving and a we don't know you'll have to ask the manager, who was at the back of the store cleaning. The manager kept his head down and did not acknowledge us, and the staff did not offer to get him. We did order some drinks, 3x frappes, I asked for 1 without coffee. When we got outside and tasted our drinks the other 2 did not have coffee, so my daughter took them back in, the attitude of the lady serving was very off hand, she made new drinks but when they were done she just banged them down and did not say a word. The service was disgraceful we had gone in to sit down as I have disabilities and need to sit down and take medication and the baby needed feeding, I would have understood if it was close to closingtime, but there was an hour and half left. I can honestly say that this is the worst customer service I have experienced in a long time!!!!”

Posted 1 year ago

“Long queues at Costa Pipps Hill Basildon. three drinks ordered but the americano was the worst i have ever had. latte almost cold as was the not so hot chocolate and the member of staff taking orders did not understand what we asked for.”

Posted 1 year ago

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Costa Coffee is rated 3.0 based on 461 reviews