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Costa Coffee Reviews

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst costa experience I’ve ever had. 3 staff and waited 20 minutes to get served. Then made the incorrect drinks. Staff were rude when challenged. Thank goodness this isn’t representative of others Costa Coffees. Cafe Nero from now on when visiting Loughborough.”

Posted 11 months ago

“Rude woman behind the counter in Tesco Dundalk today”

Posted 11 months ago

“member of staff was really rude, poor communication skills, wasn’t the experience i was expecting. won’t be coming here again.”

Posted 11 months ago

“Shutting at 4:30 when it says they’re open till 5 ridiculous door still open just couldn’t be bothered to close on normal time”

Posted 11 months ago

“Staff at the dudley branch are very rude in particular a girl called Amanda would never want to be served by here again very unpleasant”

Posted 11 months ago

“If I had the option to rate this place with 0 stars then I would. Myself and another relative both had food poisoning from eating meat at Costa Coffee Stanley Green Retail Park, Cheadle Hulme, a few weeks ago (April 2023) (Vomiting, diarrhoea, body aches and headache.) I'm Type 1 Diabetic and ended up having to stay in hospital due to the fact I couldn't stop vomiting and had diarrhoea; both of which had a massive impact on my blood sugars. I had a high level of ketones in my blood (ketones are life threatening) so I was put onto 2 different drips. Numerous doctors confirmed I had food poisoning from this Costa due to the symptoms and the fact the food I'd eaten here was meat. After a week of feeling like absolute rubbish, I finally started to feel better. My stomach was still off but I was managing to finally eat small amounts without being sick and having diarrhoea. Myself and my family won't eat/drink at any Costa Coffee anymore as we've been completely put off from this experience”

Posted 11 months ago

“Got a reward saying you have a free drink popcorn Frappe in your Rewards then when you go and try to claim it they tell you need to buy it they tell you it happens to other people turning up to get the embarrassing when everyone is watching you what a joke”

Posted 11 months ago

“The costa attached to the next shop in Bangor Gwynedd. Me and my father with type 2 diabetic went in about 6:08 pm on 20th may. As we were taking about what we wanted the lady behind the till (early 50s) interrupted us abruptly and said "sorry you cant have hot food or cold coffee as we are closing in 30 minutes and all of our machines are off" we were both in shock and annoyed with the way she greeted us. My dad explained "well I need something as I am feeling a little faint with type 2 diabetic and 30 minutes is enough time". She then Said sorry we can't do anything for you but take away hot drinks and cold snacks... We were both disgusted with her manners. We understand they wanted to finish but come on there is a way to talk to people and at least show some empathy. She should not be in a customer facing role with this attitude.”

Posted 1 year ago

“Didn’t serve small coffee at mirdiff mall Dubai. Yesterday evening.13/5.I could see the cups but she said small not available . Had to go for medium . U should allow the customer choose what he wants .”

Posted 1 year ago

“We have just been in costa at stockport it was filthy tables floor and table ware nevet again”

Posted 1 year ago

“Went into Costa in Rochdale today,asked if I could use the toilet while showing my medical card. Was still refused,expected me to buy a coffee before they would allow me. Will be calling head office and reporting them to where I got my card from”

Posted 1 year ago

“Awful place, the staff need training in Customer Services, especially the female employee, I purchased a coffee on the 5th of May, the attitude from the female employee regarding me wanting an extra cup, because my takeaway cup was so hot, I couldn’t hold it, all I got was a dirty look and she said they are double insulated they are okay, really this is the way to treat a customer !”

Posted 1 year ago

“they didn’t let me use the toilet because I wasn’t buying anything, but i was literally bleeding no joke, they were very rude and we told her it’s an emergency but they still said we needed to PAY to use the TOILET?! ridiculous.”

Posted 1 year ago

“If I could rate your Borehamwood Tesco branch a zero I would! Your staff refused to serve my daughter who was trying to order something. I brought this up with Elena the manager and she said that she told her staff not to serve my daughter as apparently she was rude. Give your staff more training to deal with customers if this is how they behave. I would like to see where it says in your policy that you reserve the right not to serve customers. Youre an absolute disgrace!!”

Posted 1 year ago

“Manager in Portlaois was very pleasant one member of staff was extremely rude aggressive in fact obnoxious.I mentioned to the manager that I had a perfectly pleasant interaction with her but not with another member of staff. This member of staff then apperared at the till to interject but I simply walked away.The level of aggression was outrageous”

Posted 1 year ago

“Very stuffy inside, very slow service, after paying for my coffee I was told they had no sugar whatsoever, only sweetener which I don’t want. Apparently not allowed to put a sign up letting people know they had no sugar!”

Posted 1 year ago

“I have just left my local Costa In binley Warwickshire shopping park, I have been there with my dog multiple times because I was told dog's are allowed in not just service dogs other dogs my dog is so friendly alot of the customers and their children come and say hello to him when we are there he looks forward to going there....today the staff member kirsten was so rude to me she proceeded to tell Me on atleast 5 different occassions that only service dogs were allowed this was infront of other customers but I could sit outside although its raining today...having told me there was a bowl for a drink for dogs she then said she couldn't find the bowl because there had been a clear out ....she is a very rude member of your staff to me and other customers and will do nothing for your business except give customers a bad experience she shrugged her shoulders at me when I said does this mean I cant bring him in again suggesting no...itwas a very bad experience”

Posted 1 year ago

“Spent 13 pounds and hot chocolate and coffee were luke warm and even added hot water tasted awful.”

Posted 1 year ago

“Costa Coffee White Rose nearest to the entrance - Mums latte was luke warm and resembled a flat white (normally have this at Kingsgate in Huddersfiled and it is superb) My cappuccino was luke warm and the froth on top, which is normally think and creamy from Kingsgate, was barely there. The coffee was bitter. I wont be back to this one unfortunately.”

Posted 1 year ago

“The service was very substandard. We went at 17.45, we wanted to have a coffee with my husband. The staff did’t like this, they indicated that they would close at 18:00. Closing at 19:00 is stated on the door and on the website. They behaved horribly, prepared the coffees with grimaces on their faces (we wanted flat whites, just got milk instead) and didn't even return our goodbyes. We will never go to Didcot Costa cafe again!!”

Posted 1 year ago

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Costa Coffee is rated 3.0 based on 461 reviews