Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.05

3.1 Rating 467 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.1

Based on 467 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was nützen Fair Trade wenn alles in Einwegbechern Verkauf wird und den Berg Papier- und Plastikmüll noch größer werden lässt. Alles nur Greenwashing ...”

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Posted 2 years ago

“Very dirty, needs a deep clean”

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Posted 2 years ago

“Staff incredibly miserable takes 25 mins to grab a hot choc at a drive through can’t take a laugh and a joke accused me of being rude when just trying to lighten the shitty situation. Won’t be returning.”

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Posted 2 years ago

“Went to Telford Costa very scruffy shop staff untidy tables left won't be going again”

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Posted 2 years ago

“This morning we stopped at costa drive through leisure park Basingstoke. There were not enough staff, only one person taking orders, we waited a long time to be served. No one said sorry for the wait. The muffins had labels 50% off. So we decided to buy 2. When we got to the counter we seemed to be charged full price! I looked at the receipt and we had paid full price. I asked why this was, at first she said I was wrong and then said that’s a label from last night. No apology at all. Where is the Customer service here. We will not be back.”

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Posted 2 years ago

“I willleave 0 star if I can to. Worst company ever,paying low ,cuting your days off,not enough salary to live a decent life,you need to be an engineer,psycholog and cleaner,matematician or whatever it takes to be good,if you are too good they try to make you leave or make your life a hell. Coffee tastes like water sometime and super lazy baristas.”

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Posted 2 years ago

“The new dairy free milks are disgusting. Pay to have a good coffee, only for the milk to ruin the taste. I bought/given gift cards for Xmas, but I wouldn't have asked for them if I knew that Costa was planning to move to these cheap nasty vegan milks. There are plenty of good manufacturers out there, most supermarket non dairy alternatives taste good but Coca Colas own brand is the worst.”

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Posted 2 years ago

“Costa has been my go to for years, but they’ve changed their alternative milk to a new brand which is revolting. List a customer here Costa”

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Posted 2 years ago

“I asked for a flat white in a take out cup was given in a sitting in cup when I said she changed it the second coffee was a latte she then put that in a cup not a latte glass how hard is it to get 2 coffee orders wrong”

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Posted 2 years ago

“Costa Aviemore - Avoid this branch at all costs! Manager Nicola’s customer service is shockingly bad 🙁”

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Posted 2 years ago

“Waited for 10 minutes to be served at the woolwich arsenal branch. When i did get served, my order was forgotten, but i had to leave without my drink as i was in a hurry. At least i got the points. I use costa a lot and normally the baristas are vey efficient.”

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Posted 2 years ago

“had a coffee at the costa in Hessle ,east yorks The staff are rude to me and the customer next to me, Manageress needs re- training”

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Posted 2 years ago

“HAD A BLACK COFFEE AT THE REDDITCH OUTLET, WORST EVER HAD, NO TASTE AND COULD HAVE BEEN DISHWATER.”

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Posted 2 years ago

“I attended costa in The Avenue Newton mearns. I was instantly approached by an employee Sarah (who I later found out to be the store manager). Sarah was very passive aggressive and raised her voice at me stating “you cannot eat that in here”. I explained that I wished to purchase a tea and coffee and did not intend to eat the sausage roll that I had previously bought from another store and was still in the packaging however I was unable to finish my sentence when again, she said in a raised voice “you can’t eat that in here”. The shop was busy and I felt embarrassed and shocked that an employee would behave in this way, even more so that she is a store manager. I asked for the complaints process and again she was very passive aggressive and said that she “assumed” I was going to eat the sausage roll. She made no attempt to apologise and proceeded to give me the phone number of head office whilst repeatedly saying “wow”. Disgusting service and I will not be back.”

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Posted 2 years ago

“Always found Costa a tad over priced but love the selection of drinks. Staff at our local store are lovely in Llandudno 👍 but sadly you have changed your points to beans 😡 Won't be going back again.”

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Posted 2 years ago

“Went to Costa coffee in Forfar today , noticed tables were not being sanitised after customers left the 2 girls spent most of the time on their phones instead of clearing and cleaning the tables ,a disgrace when covid numbers are high”

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Posted 2 years ago

“They have replaced the points system to bean system what a big disaster that is you know how to drive customers away you have already lost loads of customers and lots of people have lost there points, boycott Costa until they realise there big mistake. They told me that they listen to there customers that is lies no one likes this new system”

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Posted 2 years ago

“Linwood outlet has £100 penalty for staying over 60mins. Avoid and go anywhere else .”

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Posted 2 years ago

“Staff rude and very unhelpful, only came to offer help, as we took the decision to find another venue. Total lack of Customer Service skills, disgusted to find such working for you as front line to your business.”

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Posted 2 years ago

“I purchased a Costa mug and it leaks I returned it to the shop which I purchased it from and they wouldn't replace it they told me to contact customer services, of which I have and I haven't had a reply from them. Mug was purchased on 3 July 2021.”

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Posted 2 years ago

Costa Coffee is rated 3.1 based on 467 reviews