Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.01

3.0 Rating 515 Reviews

46 %

of reviewers recommend Costa Coffee

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3.0

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good day, I went to get my morning coffee at Costa at the Mall of Sofia in Bulgaria earlier today. The customer service was abysmal. The barista said her name is Svetlozara and she also said she's the manager. Very rude and disrespectful service, so much so, that I would not visit that location ever again.”

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Posted 2 years ago

“If you ever want a miserable cup of coffee go to Costsa at Basildon hospital at the cardio centre The coffee is great !!!! ....it’s just that the staff are so miserable, no smiles, nothing’ they make you feel like your inconveniencing them”

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Posted 3 years ago

“I wanted to post about the poor service I received at Scunthorpe Retail Park Costa yesterday. I went in with my daughter, son in law & baby granddaughter at just gone 3pm. We put in our order to be told its take away only, there were other people sat at tables enjoying their coffees so we asked why, to which we got shrug of shoulders from the 2 ladies that were serving and a we don't know you'll have to ask the manager, who was at the back of the store cleaning. The manager kept his head down and did not acknowledge us, and the staff did not offer to get him. We did order some drinks, 3x frappes, I asked for 1 without coffee. When we got outside and tasted our drinks the other 2 did not have coffee, so my daughter took them back in, the attitude of the lady serving was very off hand, she made new drinks but when they were done she just banged them down and did not say a word. The service was disgraceful we had gone in to sit down as I have disabilities and need to sit down and take medication and the baby needed feeding, I would have understood if it was close to closingtime, but there was an hour and half left. I can honestly say that this is the worst customer service I have experienced in a long time!!!!”

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Posted 3 years ago

“Long queues at Costa Pipps Hill Basildon. three drinks ordered but the americano was the worst i have ever had. latte almost cold as was the not so hot chocolate and the member of staff taking orders did not understand what we asked for.”

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Posted 3 years ago

“What happened today is Horrible. I want to Unit 8, Brent Cross Shopping Park, NEXT, Brent Cross, London NW2 1LS I was shopping in Next, and had to use the toilet because of medical reasons, i had surgery 10 days ago and at one point i didn't feel well, i need to use the toilet and wash my face. The Waiter said No ! i can use the toilet only if i get something from the shop, i said that im was shopping at the moment on the same floor and it is Emergency i need to use the toilet, i ask her very nicely and i was polite. Still she didn't let me. I understand tthat they're having a rules, but sometimes you need to make exceptions l, you need to be a Human. I was disappointed how people can be so Robotic and rude without any feelings about others! I will never go there! STOP SUPPORTING THE BIG COOPERATIONS LIKE COSTA! Suport the small local business instead!”

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Posted 3 years ago

“Last Tuesday/ and last Wednesday my partner and myself went to your Luton branch, brought 2 large Lattes and two toasted cheese and tomato sandwiches, which coast me £17.49, by the time they brought them over to our table the coffee was cold, and as for the sandwiches they were horrible because they were cold and rubbery. We did call someone over to the table but got ignored. And because we are disabled were unable to carry our tray back to the counter. So on Thursday we thought we would try again, so order 2 large Lattes, a cheese and tomato panini, a toasted cheese and ham toasted sandwich, and I said can you please make sure they are all hot not like the cold stuff we were served up the day before. This meal cost me £21.00 , I went to my table and waited 20 minutes for someone to bring our coffees and food over. And I can tell you the coffee was lukewarm, and as for the pannie, sandwich they were cold. Tried to get attention of someone behind the counter, but they were all busy laughing and talking between themselves, and completely ignoring customers. So in the end we just left the shop. And I can tell you that we will never return. Because I think if you spend money for drinks and food you expect them to be hot.”

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Posted 3 years ago

“I burnt my mouth of the hot chocolate”

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Posted 3 years ago

“It is not the first time that Costa in Tesco Superstore Burnage in Manchester only offer take away service because they are closing, I can understand this if the close time is arriving but we have arrived 40 minutes before the close time. When the barista told us is only take away service, I asked him, sorry what time are you closing and he did not want tell me what time they close. Fortunately the other barista a very kind girl, told me no worries you can sit to eat and drink until 5.”

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Posted 3 years ago

“Visited Costa Coffee , top of Next, Caernarfon Road, Bangor, North wales. A horrific experience. FILTHY, every table was cluttered, shabby , broken furniture slow slow service, the place was smelly, sticky, downright dirty. Almost every chair was cut , tables were filthy. I stood in the queue for a while and left, no thank you!!!!!”

Costa Coffee 1 star review on 22nd August 2022

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Posted 3 years ago

“Visoted Townsmoor Retail Park opens at 9.30... but no! We were sent away to wait till 9.40....then asked for an iced white mocha but apparently at this one costa coffee shop they dont do it!!! although we order this coffe regularly eleswhere??? Staff were MUCH more interested in reading their text messages and were quite rude!”

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Posted 3 years ago

“Costa Brooklands Square, Milton Keynes. Very disappointed with the service. I asked for mango frappe medium and they served me in small cup saying that medium cup is finished. Staff were very rude as well. Never recommend to anyone.”

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Posted 3 years ago

“No frappes delivered which was available until 4 weeks ago . Cakes csn be stale . Hot chocolate and ruby frappes no taste .”

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Posted 3 years ago

“No manager it seems, kids pretending to clean or moving sandwiches about. One woman taking all the orders and one making coffee. Loads of us walked out after 30 minutes with hardly any coffee being made.”

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Posted 3 years ago

“Popd into bishopbriggs at retail..to be honest wouldnt be back felt filthy ...tables dirty ..maybe short staffed as staff havent stopped but wouldnt go back”

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Posted 3 years ago

“New diary free milks are disgusting. Silty with a metallic taste. Worst chain for coffee now if you are vegan or lactose intolerant.”

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Posted 3 years ago

“The new soya milk is undrinkable. Most vegans are avoiding them now.”

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Posted 3 years ago

“This is not the first time I have visited the store on Leeds road Huddersfield near the football ground today the store was quiet we ordered four drinks and three sandwiches which took fifteen to twenty minute to be ready as the two staff were talking to what seemed to be a friend the drinks order was a skinny latte and a latte and two other but didn’t tell us which drink was which between the lattes”

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Posted 3 years ago

“Dodgy store staff, poor quality of food and drink The middle aged man with long hair and glasses has very bad personal hygiene, smells and seems to have an unhealthy interest in the children going there Food was cold when served and drinks tasteless, very unimpressed”

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Posted 3 years ago

“Was nützen Fair Trade wenn alles in Einwegbechern Verkauf wird und den Berg Papier- und Plastikmüll noch größer werden lässt. Alles nur Greenwashing ...”

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Posted 3 years ago

“Very dirty, needs a deep clean”

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Posted 3 years ago

Costa Coffee is rated 3.0 based on 515 reviews