Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Costa Coffee , top of Next, Caernarfon Road, Bangor, North wales. A horrific experience. FILTHY, every table was cluttered, shabby , broken furniture slow slow service, the place was smelly, sticky, downright dirty. Almost every chair was cut , tables were filthy. I stood in the queue for a while and left, no thank you!!!!!”

Costa Coffee 1 star review on 22nd August 2022

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Posted 2 years ago

“Visoted Townsmoor Retail Park opens at 9.30... but no! We were sent away to wait till 9.40....then asked for an iced white mocha but apparently at this one costa coffee shop they dont do it!!! although we order this coffe regularly eleswhere??? Staff were MUCH more interested in reading their text messages and were quite rude!”

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Posted 2 years ago

“Costa Brooklands Square, Milton Keynes. Very disappointed with the service. I asked for mango frappe medium and they served me in small cup saying that medium cup is finished. Staff were very rude as well. Never recommend to anyone.”

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Posted 2 years ago

“No frappes delivered which was available until 4 weeks ago . Cakes csn be stale . Hot chocolate and ruby frappes no taste .”

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Posted 2 years ago

“No manager it seems, kids pretending to clean or moving sandwiches about. One woman taking all the orders and one making coffee. Loads of us walked out after 30 minutes with hardly any coffee being made.”

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Posted 3 years ago

“Popd into bishopbriggs at retail..to be honest wouldnt be back felt filthy ...tables dirty ..maybe short staffed as staff havent stopped but wouldnt go back”

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Posted 3 years ago

“New diary free milks are disgusting. Silty with a metallic taste. Worst chain for coffee now if you are vegan or lactose intolerant.”

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Posted 3 years ago

“The new soya milk is undrinkable. Most vegans are avoiding them now.”

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Posted 3 years ago

“This is not the first time I have visited the store on Leeds road Huddersfield near the football ground today the store was quiet we ordered four drinks and three sandwiches which took fifteen to twenty minute to be ready as the two staff were talking to what seemed to be a friend the drinks order was a skinny latte and a latte and two other but didn’t tell us which drink was which between the lattes”

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Posted 3 years ago

“Dodgy store staff, poor quality of food and drink The middle aged man with long hair and glasses has very bad personal hygiene, smells and seems to have an unhealthy interest in the children going there Food was cold when served and drinks tasteless, very unimpressed”

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Posted 3 years ago

“Was nützen Fair Trade wenn alles in Einwegbechern Verkauf wird und den Berg Papier- und Plastikmüll noch größer werden lässt. Alles nur Greenwashing ...”

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Posted 3 years ago

“Very dirty, needs a deep clean”

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Posted 3 years ago

“Staff incredibly miserable takes 25 mins to grab a hot choc at a drive through can’t take a laugh and a joke accused me of being rude when just trying to lighten the shitty situation. Won’t be returning.”

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Posted 3 years ago

“Went to Telford Costa very scruffy shop staff untidy tables left won't be going again”

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Posted 3 years ago

“This morning we stopped at costa drive through leisure park Basingstoke. There were not enough staff, only one person taking orders, we waited a long time to be served. No one said sorry for the wait. The muffins had labels 50% off. So we decided to buy 2. When we got to the counter we seemed to be charged full price! I looked at the receipt and we had paid full price. I asked why this was, at first she said I was wrong and then said that’s a label from last night. No apology at all. Where is the Customer service here. We will not be back.”

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Posted 3 years ago

“I willleave 0 star if I can to. Worst company ever,paying low ,cuting your days off,not enough salary to live a decent life,you need to be an engineer,psycholog and cleaner,matematician or whatever it takes to be good,if you are too good they try to make you leave or make your life a hell. Coffee tastes like water sometime and super lazy baristas.”

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Posted 3 years ago

“The new dairy free milks are disgusting. Pay to have a good coffee, only for the milk to ruin the taste. I bought/given gift cards for Xmas, but I wouldn't have asked for them if I knew that Costa was planning to move to these cheap nasty vegan milks. There are plenty of good manufacturers out there, most supermarket non dairy alternatives taste good but Coca Colas own brand is the worst.”

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Posted 3 years ago

“Costa has been my go to for years, but they’ve changed their alternative milk to a new brand which is revolting. List a customer here Costa”

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Posted 3 years ago

“I asked for a flat white in a take out cup was given in a sitting in cup when I said she changed it the second coffee was a latte she then put that in a cup not a latte glass how hard is it to get 2 coffee orders wrong”

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Posted 3 years ago

“Costa Aviemore - Avoid this branch at all costs! Manager Nicola’s customer service is shockingly bad 🙁”

Helpful Report

Posted 3 years ago

Costa Coffee is rated 3.0 based on 503 reviews