Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for 10 minutes to be served at the woolwich arsenal branch. When i did get served, my order was forgotten, but i had to leave without my drink as i was in a hurry. At least i got the points. I use costa a lot and normally the baristas are vey efficient.”

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Posted 3 years ago

“had a coffee at the costa in Hessle ,east yorks The staff are rude to me and the customer next to me, Manageress needs re- training”

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Posted 3 years ago

“HAD A BLACK COFFEE AT THE REDDITCH OUTLET, WORST EVER HAD, NO TASTE AND COULD HAVE BEEN DISHWATER.”

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Posted 3 years ago

“I attended costa in The Avenue Newton mearns. I was instantly approached by an employee Sarah (who I later found out to be the store manager). Sarah was very passive aggressive and raised her voice at me stating “you cannot eat that in here”. I explained that I wished to purchase a tea and coffee and did not intend to eat the sausage roll that I had previously bought from another store and was still in the packaging however I was unable to finish my sentence when again, she said in a raised voice “you can’t eat that in here”. The shop was busy and I felt embarrassed and shocked that an employee would behave in this way, even more so that she is a store manager. I asked for the complaints process and again she was very passive aggressive and said that she “assumed” I was going to eat the sausage roll. She made no attempt to apologise and proceeded to give me the phone number of head office whilst repeatedly saying “wow”. Disgusting service and I will not be back.”

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Posted 3 years ago

“Always found Costa a tad over priced but love the selection of drinks. Staff at our local store are lovely in Llandudno 👍 but sadly you have changed your points to beans 😡 Won't be going back again.”

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Posted 3 years ago

“Went to Costa coffee in Forfar today , noticed tables were not being sanitised after customers left the 2 girls spent most of the time on their phones instead of clearing and cleaning the tables ,a disgrace when covid numbers are high”

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Posted 3 years ago

“They have replaced the points system to bean system what a big disaster that is you know how to drive customers away you have already lost loads of customers and lots of people have lost there points, boycott Costa until they realise there big mistake. They told me that they listen to there customers that is lies no one likes this new system”

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Posted 3 years ago

“Linwood outlet has £100 penalty for staying over 60mins. Avoid and go anywhere else .”

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Posted 3 years ago

“Staff rude and very unhelpful, only came to offer help, as we took the decision to find another venue. Total lack of Customer Service skills, disgusted to find such working for you as front line to your business.”

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Posted 3 years ago

“I purchased a Costa mug and it leaks I returned it to the shop which I purchased it from and they wouldn't replace it they told me to contact customer services, of which I have and I haven't had a reply from them. Mug was purchased on 3 July 2021.”

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Posted 3 years ago

“I was hassled by 3 members of staff who told me to aggressively track and trace before I was getting my coffee, whilst I was waiting for my coffee the. Twice whilst I was drinking my coffee. I was then asked by an impatient fourth member of staff whilst sitting peacefully drinking my coffee to produce evidence. Are these kids on commission? Edinburgh Bruntsfield”

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Posted 3 years ago

“Stood queuing for 20 mins only to be told they sold out of frostinies. They should have put up a sign. The place is very dirty and toilets bad and bad service.”

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Posted 3 years ago

“Went to Costa Coffee at Junction 27 Tiverton to purchase a mango and passion fruit cooler. The store was busy and there was long queue waiting whilst 2 servers tried to get the orders out as quickly as possible. I paid for my drink and waited patiently for my order only to still be waiting whilst they filled the cups, fetched more toasties, cooked toasties and filled the next customers order whilst I was still standing there. By this time two extra members of staff came out and I had to remind them they had not filled my order otherwise I would have still be standing. When she did fill my order she give me my cooler proudly saying I’ve given you the next size up due to the wait. Whoopee do, that was what I had paid for in the first place. When I started to drink the dam thing, I found in her haste to make the drink she hadn’t blitzed it properly and ice lumps got continually stuck in the straw which ended up a useless soggy mess but by this stage I was too far away to bring it back. Note to costa, when you are busy you should have enough servers on duty to cope with the demand and at these times you need to have a system in place so customers orders are not overlooked.”

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Posted 3 years ago

“After many many years of praising Costa Coffee today was a horrendous experience at their Terminus Road, Eastbourne house. This is not to be confused with the newer establishment opposite Eastbourne Railway Station. Over the visits you expect to have a few words with the staff and we have always found them to be friendly and with great customer service skills. Today we placed our order and were chatted to by the lady barista. My wife is very unsteady and in unable to carry the drinks so I always do it.. The coffee house was nearly empty so she headed towards the rear of the house. The male assistant pulled a chair ahead of her to block her path. He then instructed her to sit at a table closer to the counter. This was done in such a loud way I thought someone was shouting at her for some reason. The same man throughout our visit was literally shouting at customers to avoid the area he was concerned with. I noted that despite the female staff member being really bust and taking order and payment and serving the refreshments the male just continued shouting. As the toilets were in the no go area I asked if it was okay to walk down the right hand side of the restaurant. He then shouted, "use the second toilet on the right" I said to him, 'Thank you. I know and so does everyone else in here now'. We were amazed that two children were in the area that was clear of customers until we realised they were his children. He asked the female staff member to provide drinks for 'his little ones'. We had decided that instead of a relaxing time over coffee this man thought it was fine to shout his head off. We even know he had bet £50 today for England to with against Scotland with a score of 3-0. This was the worst experience of Costa Coffee and in fact any coffee establishment it was appalling! After all these years we have decided to take our custom elsewhere. I have given one star for the service at the time of ordering. This male staff member needs to be aware that some people are slow moving and mat be disabled. He obviously either thinks customers are deaf or are interested in listening to him tell his children and customers off and for him to share his knowledge with everyone when most people just want to enjoy a relaxing few minutes with a good coffee. Time for us to move on. I stress the lady in Costas was friendly and ensured we had complied with their Covid requirements.”

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Posted 4 years ago

“I am becoming increasingly upset by the attitude of Costa staff in how rude they are at telling customers to stand on the 2meters floor labels or worse still ‘go and wait outside’ until less customers are in the store . We have found the staff at your Redditch Kingfisher store , Longbridge store and Hereford store very very rude, there are ways of asking people nicely and sadly Costa staff are anything but nice , we have found them to be very very rude and abrupt. The Longbridge store didn’t have any staff on the door checking numbers and there was nothing displayed on the door to advise of a number limit making it impossible to know if we were allowed to enter or not until we were shouted out from the cashier to get out . I totally understand the seriousness of this situation but please tell your staff to be pleasant to customers when requesting adherence to the in store COVID regulations. I have been a customer of Costa for many years but I no longer feel my custom is valued”

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Posted 4 years ago

“Had to give it a star but doesn’t deserve it drive from berkhamsted to Amersham whilst out with the family looked online before hand and a store in berkhamsted HP4 state it closes at 6.30pm yet the sign on the shop states closure as 5pm so went to one in Amersham as I was heading that sort of way and it tell you online it closes at 7pm yet again the sign state it closes a 5pm when tables chairs and other Costa items are still outside at almost 6pm”

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Posted 4 years ago

“Called in Costa near KFC and Tesco in Chesterfield a few days ago , 3 women behind the counter all busy , but not one of them even acknowledged the fact that I was stood there waiting over 5 minutes , and people who know me can vouch I'm far from being invisible.Would you not think that at least 1 out of the 3 would have had the common decency to say " Sorry we're a little busy someone will be with you shortly " ? No such luck. Was it because I wasn't wearing a suit and was in green cargo pants and green tee shirt ? Needless to say I just walked out. If this is how they treat people I will never go there again.”

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Posted 4 years ago

“I visited Costa coffee shop in Next Camberley the medows. The person who served me was wearing a mask so it was not ear what she said. Suddenly I heard someone shouting at me in a very rude manner. He seemed to be Manager of the shop and was very rude. Not a very good experience.”

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Posted 4 years ago

“walked in and saw too many woman employed- fuming not coming back!!!!!!”

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Posted 4 years ago

“i was absolutely disgusted by the treatment i was given by the door greeter, he gave me a dirty look, flipped me off and told me a dishwasher joke , extremely offended never visiting again !”

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Posted 4 years ago

Costa Coffee is rated 3.0 based on 503 reviews