Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a filter coffee on Lowestoft retail park. Barista dispensed from Machine felt cup and said it's lukewarm and fetched a new bag of coffee to put in machine. Water trickled out of hot water machine added my milk and off I went to drink my freshly made coffee only to find it was just lukewarm again. Had a couple of sips and binned the rest...I suppose I should have returned it but as it was the second attempt I couldn't put my friend through it as she was the one that paid for our coffee and cakes.”

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Posted 4 years ago

“Worst coffee on market.”

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Posted 4 years ago

“Bossy, rude staff in Denton Manchester. Very scary door greeter”

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Posted 4 years ago

“Rude staff and mediocre coffee.”

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Posted 4 years ago

“I been few times on st.anna costa coffee on Harrow was a manager in morning Rajan with no customer service, coffee was disgusting with pre hitting milk and all skimmed milk. When hes working i try to avoid. Others Colleague are ok. Hes need to go back in team member.”

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Posted 4 years ago

“Stratford-on-Avon. Arrogant, unprofessional staff. Vile queer given a taste of power barking rules & regulations at customers. Totally unpleasant visit. But they just don't care as plenty of tourists queueing outside.”

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Posted 4 years ago

“Do not visit costa in bingley. Tables piled up in centre of the cafe. Poor service. Unfriendly manager who refused to let me move to a better table, and barked orders to stand here and move there. Very uncomfortable experience and will not go again.”

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Posted 4 years ago

“🤬🤬🤬🤬🤬. RANT OF THE DAY So some of the good people of Sandwell who have abided by all the “rules” now wonder why they are back on restrictions ??? Well Let me tell you why from a prospective I’ve just witnessed, we have just pulled off the motorway to grab a drink at Costa Drive Through Wednesbury , there are 18 people in this Costa inside area and I was the ONLY ONE person wearing a mask to go to the counter , (now you may answer that there maybe a reason why people do not wear a mask for medical reasons and I agree , but a whole shopful ???). But I wore one to go to the counter, but not one other person bothered, and I watched with great interest which people sanitised their hands - and that was “zilch “, I have my own wipes and sanitiser which I can wipe the table etc because the cloth they are using to wipe down are a disgrace ! When I queried why there was no request for masks to be worn - (unlike at our local Costas where we live ) for people to wear a mask at the counter , the reply was - “ we cor’ mek’ em’ and happily carried on Did I miss something on Monday ??? ..... but there’s part of your reason as why your restrictions are back in place , so what’s the point in us all being penalised because of the stupidity of these kind of people 🤬 so angry Going to see if this is a franchise to complain, because the other Costa where I met with a friend last week in Wednesbury were extremely compliant 😱 and all was good for visitors - this is abysmal in this one ... rant over guys !”

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Posted 4 years ago

“When visiting costa coffee in helensburgh Scotland on saturday my brother in law was asked for an email address. He does not have one so the member of staff accepted his mobile number. When he went in this morning the same thing happened. However he was told it had to be an email address. When he queried this he was told it was costa’s policy. Quite frankly this is a terrible way to treat customers especially at this time when people are being encouraged to eat out and totally against the requirements for track and trace. Needless to say he will not be back.”

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Posted 4 years ago

“Had a mocha in your outlet in Basingstoke Hospital yesterday.I waited outside until there were fewer numbers in store.Hospital staff not observing social distancing,3 of them standing on one circle having a chat.No napkins given at the time of purchase either,I had to queue again to ask for one.Another lady was queuing again for salt.Then to top it all,I had to pay by card as no cash payments being taken.I stayed about Half an hour and no tables were wiped down by any staff,so I wiped my own table and chair when I left.I suggest you have a monitor on the door,who wipes tables and chairs,while advising people to stick to the rules. I will be in touch with the hospital manager to let him know that your outlet is a danger Zone.”

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Posted 4 years ago

“Having Visited this branch at Castle Marina Nottingham on 20.3.20 we went via the drive through and tried to place an order on the intercom, but whoever was manning it could'nt hear me or my wife so we proceeded round to kiosh as we were holding back other customers. Got to kiosh and told them what happens and got a rather rude reply. You cant order here and you will have to drive round and place your order via the intercom as there are customers behind you waiting! Really why is it difficult to take my order there and then when its was only for two coffees, Customer service stinks especially in the Coronavirus scare we are in! needless to say we drove off and went to Starbucks instead really recommend them alot more customer orientated”

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Posted 5 years ago

“Just had the ham and cheese toasted sandwich and can definitely say the worst I have ever had! For the price expected a lot more but was dry beyond belief and zero flavor and non existent fillings.”

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Posted 5 years ago

“Hi there, I'm leaving a poor review because, I found the hygiene unsatisfactory for example the trays hadn't been wiped for how long... Never mind the tables I wouldn't complain normally but with convid19....”

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Posted 5 years ago

“I went to my local Costa as usual. The store was filthy, the workers were rude and the coffee was horrible. Going to Starbucks from now on....”

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Posted 5 years ago

“Rude service from ( Hugo ) in Windsor king Edward court store. Hugo ignored me and walked away while i was still talking to him.”

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Posted 5 years ago

“We bough what was supposed to be hot chocolate ,but was in fact was offul coloured wather . Managers of the company! have you ever try what your company sells?”

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Posted 5 years ago

“Awful,milk was off in my coffee,complained but they weren't interested I'll never use them again”

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Posted 5 years ago

“Was in kings college hospital ( I work on the ambulances ) I took my re useable cup and paid for a latte was met by two woman that was discussed that I hadn’t rinsed it out , one actually said next time rinse it so my reply was , I’m at work no sinks in an ambulance if it’s a problem I will pay for the take away cup . The woman just said no then carried on making my coffee in an unrinsed cup . I had no words except thank you . I have NEVER EVER been asked to rinse it before on the contrary all staff are more than happy to rinse it and send me on my way with the perfect coffee that I crave x2 a day”

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Posted 5 years ago

“People who work for costa in particular,seem to think that they can talk to people the way that they like,horrible little madams with mouths like iron traps and the idea that they are something special,and no idea how to deal with people in general and they have no business in retail.”

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Posted 5 years ago

“costa showcase Winnersh, Reading The positive is that there are no queues, possibly down to the fact there is the new drive through opposite. My coffee was needed this morning ( wipes brow!!) The service staff gave certain customers, seemed too familiar and not very professional, but more to the point the coffee tasted like dishwater! So disappointed this was the one coffee shop brand Ive always relied on to deliver the perfect Latte, flat white etc..”

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Posted 5 years ago

Costa Coffee is rated 3.0 based on 503 reviews