Your staff are either poorly trained or just inconsiderate. I ordered a cappuccino, a flat white coffee and an English breakfast tea. The English breakfast tea had scalding hot water , the staff used only a single paper cup and delivered it Without a protective sleeve … since there was 3 items she did not bother to put the hot tea into a cardboard carrier. I scalded myself with the boiling hot water when I tried to pick up the tea because the poorly placed lid popped off resulting in the water splashing onto my hand. I understand that this is a busy location but this inconsiderate service is unacceptable.