Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 503 Reviews

46 %

of reviewers recommend Costa Coffee

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Metrics

3.0

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overpriced coffee at £4.20. Cheesecake was supposed to be triple choc....very dry Sausage bap....bap was over warmed up”

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Posted 1 year ago

“I have just had a hot chocolate and it is without a doubt one of the worst I have ever had I expected more of costa it was just like drinking hot water with a vague hint of chocolate awful”

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Posted 1 year ago

“Went to the Costa Coffee in Guisborough, the staff were really friendly, they made me feel really welcome as though I was part of the family. The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

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Posted 1 year ago

“Costa The Maltings Newark Notts. Acting Manager... Acting Manager , OH Dear! A very rude, arrogant and angry individual. Clearly Born To Lead.... Dreadful with Customers and Staff Alike. Did not bother looking at the purchase ticket , and proceeded to use the incorrect milk , that could have made my husband ill. I understood your policy on allergy problems were meant to be stringent.. Sent a member of his staff out to impart the strange news to us that he was the manager.. When asked about this he became very insulting telling me I know your sort.. Of course I intend getting to the bottom of this remark. As It could only mean one thing.. He then barred loyal customers , who have always frequented Costa , and got on great with them. Ask your staff who have always been treated with the greatest respect by us, as they have to us. Until the angry acting manager came along. Barring us throughout Newark stores, and referring to us as Mocha/Skinny couple.... of which I have photo proof Well I am dark skinned and my husband sadly is skinny through a wasting disease.!!!! No point going to the divisional as was informed by a reliable source that I would have to email her, and she would in turn tell me I was barred. Without the truth being brought out in the open. We feel very strongly about this matter, because of the actions and things your acting manager said, even after we left Costa. I also do not appreciate on the group chats that he accused us of being belligerent to him and our customers. I was approached by a customer to say they had heard his behaviour towards me.. Thanks I made a few references to this individual, and it is what the staff dare not say to him, in case of reprisals . Penelope Walker”

Helpful Report

Posted 1 year ago

“Outrageous pricing £3.70 for a regular coffee!!!!!!!!!!!!!! I can buy a jar for that. That's a customer lost.!!!! Cannot recommend to anyone.”

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Posted 1 year ago

“It is unacceptable that emotes at Costa are not allowed NOT to put lids on hot drinks for 'health and safety' reasons. Have you any idea what the long term consequences to health are by the constant use of plastic just to protect us walk a few feet to a table in a Costa shop?. If you have 2,500 outlets in the UK and serve 100 drinks a day that's 1/4 million lids a day just to take a drink to a table. CRIMINAL!!!”

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Posted 1 year ago

“Overpriced, small portions. Mocha just tasted like strong over powering coffee. Ice white chocolate coffee was just ice… Pathetic.”

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Posted 1 year ago

“Ordered a Americano with milk. No milk when got to my table as l was waiting a while for a warm sandwich, went back to add milk as it was left on side and the male member of staff was rather rude to me in front of other customers. Prior to that he moved my tray and spilt the americano all over saucer. This was Anlaby Hull. What a shame as the lady who served me was really nice and friendly. Annelle on receipt.”

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Posted 1 year ago

“Bad customer service”

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Posted 1 year ago

“Due to ill health not been to muy local Costa Coffee in Glastonbury for a while. Today was delighted that despite my disability due to health issues, they were as lovely and helpful as ever. Special mention to young lady, Fayre (?). Apologies if I have spelt name incorrectly... who saw me struggling and came to my assistance... with a lovely smile. Thank you.”

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Posted 1 year ago

“Costa Coffee at Pallion Sunderland . The shop was not that busy. Counter service was quick and efficient . My main reason for giving this shop one star is because there were too many tables requiring to be cleared of dirty crockery and hygienically wiped over. As we left the shop there were only 2 tables occupied md no-one awaiting service at the counter or in the drive through but 6 tables requiring clearing and wiping over . At this point of time 3 members of staff were seen to be in attendance . Must do better !!!!”

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Posted 1 year ago

“Was waiting with family for a table, and when finally got one, a worker came along and forced us to give up our table to someone else or leave so we left and said if you want our table would you want our drinks too. I know where to spend my money from now on. Not costa at galleries.”

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Posted 1 year ago

“I left some feedback on the Costa Coffee contact page on their website which required a response. Suffice to say I did not receive a response. This is is not the first time this has happened!’”

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Posted 1 year ago

“I was stood in the cue waiting to be served dancing a cake with my coffee Then I noticed a fly walking over the cakes in display cabinet That put me off straight away I reported it to staff behind counter but they did nothing about it and just carried on pity the person who purchased the cakes The cake display cabinet should be enclosed so nothing can get in very poor will not be buying anymore cakes from Costa”

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Posted 1 year ago

“Just want to say how great the costa is at Milton Keynes hospital is. Chris and her team are always so welcoming and chatty. They know all the regulars orders and always make the drinks really well, which is not the case at other stores. It’s always nice to sit there before a shift and be calm before a shift”

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Posted 1 year ago

“I had a free drink offer for £2 ,but none of the drinks you offer are this price the member if staff made a mistake on the till and I lost my reward even though it was un spend able any how .”

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Posted 1 year ago

“Costa coffee , well I varied it you get a good one one not as to who’s making it . Most of the sandwiches are white bread , there was no brown toast no butter . No healthy meals either . And no pizza beachside it’s seasonal lol 😂 what a shambles”

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Posted 1 year ago

“Went to Costa in Hanley, Stoke on Trent with my two children. Ordered a Kit Kat Frappe for my 9 year old which the poster advertises as coming with a Free Malteaser Bunny and which cost £4.45 for a small sized one along with 3 portions of toast and 2 other large drinks. When the young girl made the drink I asked where the Bunny was. She said ‘we’ve run out’. I said ‘can my daughter have some marshmallows … please’. She said ‘that will cost extra’. I responded ‘but you’ve run out of the Bunnies surely you can give her some marshmallows’. I said ‘you should have told me when I ordered’. She said ‘I did’. I said ‘what did I say’ as I really hadn’t taken in that information if she had said so. There was no apology, smile, enthusiasm etc. How harsh, uncaring and petty to refuse giving out 2 or 3 marshmallows for my daughter who was disappointed about not getting the chocolate bunny. Maybe they need to stock up better in future! as someone who works in retail myself on the checkouts I make a point of being polite, friendly and apologetic. Usually I find the staff in Costa to be lovely. Not this time!”

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Posted 1 year ago

“Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee.”

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Posted 1 year ago

“I am a regular customer at Costa and all of the staff members are very friendly and professional. I went in today after work to get a drink and I was served by a blonde girl - I think her name was Rebecca. She gave very unprofessional and unfriendly vibes when I was only greeted with a nasty look with unpleasant expression on her face. I greeted her and I feel as if I was very calm and friendly however she seemed very annoyed and irritated with me and that made me very uncomfortable. I was going to sit in but I decided that I no longer wanted do due to this interaction. I understand that working within the customer service industry can be difficult and customers can especially add to this challenge, I know this given that I currently work with the public too. I don’t want to assume that this worker always behaves like this with her customers - maybe she had an unpleasant experience with another customer before me but there is no need to mistreat any other customers . I am disheartened by this situation as I spent a lot of money at this Costa (Wakefield Westgate) and I don’t appreciate the way I was spoken to and the nasty looks I was given.”

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Posted 1 year ago

Costa Coffee is rated 3.0 based on 503 reviews