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Costa Coffee Reviews

3.1 Rating 456 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to ill health not been to muy local Costa Coffee in Glastonbury for a while. Today was delighted that despite my disability due to health issues, they were as lovely and helpful as ever. Special mention to young lady, Fayre (?). Apologies if I have spelt name incorrectly... who saw me struggling and came to my assistance... with a lovely smile. Thank you.”

Posted 1 week ago

“Just want to say how great the costa is at Milton Keynes hospital is. Chris and her team are always so welcoming and chatty. They know all the regulars orders and always make the drinks really well, which is not the case at other stores. It’s always nice to sit there before a shift and be calm before a shift”

Posted 3 weeks ago

“Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee.”

Posted 4 weeks ago

“Amazing place , very good coffee , friendly staff and the best Italian coffee Costa Warwick”

Costa Coffee 5 star review on 1st April 2024

Posted 4 weeks ago

“I go to my local Costa Coffee, Tscos Extra, Purley most days and just wanted to say how fab the staff are. They make the best coffee my drink is always made to perfection and I am fussy but they always get it right Staff are always friendly, polite and really care about their customers. Costa Coffee Tesco Purley you are doing a fantastic job and we really appreciate all you do.”

Posted 1 month ago

“braintree town costa is the cleanest in the area, specially the toilets. Staff are helpful, know their customers, a happy place to go.”

Posted 1 month ago

“Today I have visited the branch in St James street, east London. I was served by Saikota and I think she deserves a huge shout out. 🌟🌟🌟🌟🌟”

Posted 2 months ago

“I visited the Costa inside Pembury hospital tunbridge wells this morning (saturday 20th jan ) and what a credit to costa are the 2 lads working there this morning, remained calm and polite on what can only be described as a nightmare opening morning, tills not working as a power cut the night before. The politeness of them both was outstanding even when everything seemed to go wrong, well done both of you.”

Posted 3 months ago

“I regularly visit the Castle Street, Edinburgh store. The staff are very friendly. They always remember my order which I find amazing and it really makes my day. I bring my own cup for my coffee and also bring another cup for ice which they fill for me and I just add water.”

Posted 3 months ago

“I would like to say a very big thank you to the lovely Grace who served me at Costa Aintree drive thru yesterday, she didn't know it but i'd had a bit of a bad day, and after she passed me my hot chocolates she said these are my Christmas presents to you no payment needed, and she changed the whole day for me, so thanks again Grace, you were a little star for me yesterday.”

Posted 4 months ago

“Always happy to visit Daleside Road, Colwick Costa.Best one in Nottingham, staff are always cheerful and polite. And will always go the extra to keep customers happy”

Posted 4 months ago

“I have to say staff at 123 allerton road Liverpool were quite brilliant today when a customer suffered a suspected stroke ; after they called for an ambulance the manageress Nicky after putting the lady on the floor in the recovery position gave c p r when the lady’s breathing stopped which I’m sure saved the lady’s life while waiting for the ambulance to arrive.all staff were superb in dealing with can only be called a very traumatic experience.”

Posted 4 months ago

“My wife and I have been Costa customers for many years. Our visit to Sleaford today was a particularly good experience. A smile and a wave from Vicky was our welcome. The speed of making and serving the coffee was very quick, as usual. The tables were all kept clear and wiped quickly by Harrison, when customers finished their visit. Thank you, Costa.”

Posted 4 months ago

“Great coffee so well made by staff at Costa Team Valley Gateshead. I just love this place so everyone so helpful and friendly Thank you.”

Costa Coffee 5 star review on 30th November 2023

Posted 4 months ago

“Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great”

Posted 5 months ago

“Asda Newton Abbot Costa are superb - you wait a while as its busy but its worth waiting for”

Posted 5 months ago

“I'm in asda Llantrisant just ordered two coffees and one teacake in costa the teacake was dry only two butters given so asked for another had to pay 55p for it so all in all came to over ten pounds also the lady that served me with glasses was miserable from start to finish”

Posted 5 months ago

“Lovely place for coffee at Loughborough town centre and Leicester city centre hay market venture Leicester good coffees and friendly staff and clean place 10 /10 and friendly atmosphere from Garry whiting”

Posted 5 months ago

“Lovely place warm welcome and clean and friendly staff in Loughborough and Leicester and good coffees from Garry whiting from Leicester”

Posted 6 months ago

“friendly staff/good coffe,easy 5 star from me Thank YOU”

Posted 6 months ago

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Costa Coffee is rated 3.1 based on 456 reviews