Costa Coffee Reviews

Name: Costa Coffee
Rating: 3.04

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

Questions

Metrics

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

Visit Website

Write Your review

Tell us how Costa Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Costa Coffee 5 star review on 1st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are very helpful and kind and there are excellent as their work and they serve you very good I enjoy going to Costa Coffee because the staff so kind and helpful”

Helpful Report

Posted 1 year ago

“The best costa coffe I have ever been! The baristas really know how to make a perfect cappucino and they are always friendly ❤️”

Helpful Report

Posted 1 year ago

“The Team in Stratford Centre is well managed with the manager leading from the front.I go there each morning It does not help when as a company you cannot fix his coffee machine which seem to be always broken.. HELP HIM”

Helpful Report

Posted 1 year ago

“I would just like to make a comment please, I am a regular customer and love to come into store seeing staff happy and smiley. Brook is always very welcoming, always comes out of her way to help us with our tray to the table or even opening the door. Thanks Brook. Keep it up Team Pallion!!”

Helpful Report

Posted 1 year ago

“Fantastic service. Ben and Anaya, in Costa Cullompton, were very friendly and efficient. I felt really at home, and will definitely make this a regular destination when I'm need of a Caffeine boost.”

Helpful Report

Posted 1 year ago

“Great staff, great service and very personable manager at the store who remembered me even though I had not attended the store in months!!”

Helpful Report

Posted 1 year ago

“All ways been good staff are all friendly and like a laugh”

Helpful Report

Posted 1 year ago

“Personale gentilissimo e disponibile. Grazie mille ❤️”

Helpful Report

Posted 1 year ago

“Very enjoyable coffee and cake at Derby Road Burton on Trent. Premises clean and tidy. Place was busy but service was really good considering that. I was serviced by a young lady (think her badge read Tia but writing small with my bad eyesight) who was lovely and friendly whilst ensuring I had everything I needed. I was originally going to drive thru, glad I chose to dine in. Definitely recommend for all the above reasons. Not often you see such a happy team in these stores in my experience”

Helpful Report

Posted 1 year ago

“Fast service and the place is clean”

Helpful Report

Posted 1 year ago

“Great service at costa peterborough brotherhoods great work ellen and Elissa always smiling and helpful 😊😊”

Helpful Report

Posted 1 year ago

“I ask is it possible with lemon my earl grey tea, Nicole first said sorry no but looked around ask me fresh lemon slice with the tea. She made an extra step I was very happy thank you Nicole.”

Helpful Report

Posted 1 year ago

“Staff today very helpfull Ms Elif at till and preparing my cappuccino”

Helpful Report

Posted 1 year ago

“I was served by Rakshit at Costa Heathrow Terminal 2 departure, level 5. He was very kind and helpful. He provided me with excellent customer service.”

Helpful Report

Posted 1 year ago

“The coffee shop is very clean and staff are so attentive. All hot nd cold drinks are fleshly served by their trained staff. The staff name is 'Kiran' she made my day fabulous when I visited yesterday. However, I visit this shop almost 5 days in a week. I will strongly recommend my fnf to visit his shop.”

Helpful Report

Posted 1 year ago

“Everyday I drink a coffee from Edmonton green Costa All staff are very kindly and friendly. They re so quick as well.”

Helpful Report

Posted 1 year ago

“I went to a Costa store in the Kingfisher Centre in Redditch on Sunday 9th January, 2023. The Customer Service I received there was excellent.The store was extremely busy and there were only two members to cope with it all. The two women involved remained so calm and professional and nothing was too many trouble they really were excellent, the coffee was lovely too. It's 5 stars from me!”

Helpful Report

Posted 1 year ago

“Costa Billericay. The service here is unbelievably superb! You are all so very amazingly good at your jobs roles! You are always so very friendly and welcoming! 10 out of 10! I have nothing but my very very top praises for all the crew @ Costa Billericay. Thank you all so very much for always making my visits fantastic! Chris.”

Helpful Report

Posted 1 year ago

“Myself and my partner went in today and the customer service was brilliant and coffees was really nice definitely recommend going here the team was really friendly and welcoming.”

Helpful Report

Posted 1 year ago

“Stafon at the erdington branch makes the most tasteful coffee I have had the pleasure of tasting, all the staff are on it with there full attention. Thanks guys”

Helpful Report

Posted 1 year ago

Costa Coffee is rated 3.0 based on 461 reviews