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Costa Coffee Reviews

3.0 Rating 461 Reviews

46 %

of reviewers recommend Costa Coffee

Company Reviews

3.0

Based on 461 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Costa Elgin Retail park Edgar Road Wow what a welcome we got. They were friendly and nothing was too much bother. one of the best Costa we have been in. The Store was clean and the tables were cleared and sanatised quickly. It was very busy on the monging we went in, but the wait was not too long and the coffee was excellent so thank you to Claire for the amazing cortardo and the perfect latte. |If you want great service, friendly staff and personalised service please do visit The Coast at the Retail Park, Edgar Road, the best in Moray.”

Posted 1 year ago

“Today we have served an amazing delicious Costa coffe made by April and Bashal from Queen Elizabeth hospital Costa shop. Thank you guys. You're amazing 👏 💖 🙏💖☕️”

Posted 1 year ago

“It's so delicious and it's a milkshake never goes wrong with me. Lovely staff”

Posted 1 year ago

“Costa is my go to coffee shop chain. Quality always high and consistent and staff very patient and friendly.”

Posted 1 year ago

“Tescos ,Costa,The Maybird ,Stratford upon Avon. Lovely staff,always enjoy going into this Costa ,Thankyou a kaz, Dot and everyone who walks there”

Posted 1 year ago

“Costa coffee in Chandler's Ford is excellent. They want to satisfy their customers. The coffee is great; they remember what your usual order is, they are quick and efficient. Since the pandemic I have got to know them pretty well and could not have survived without them. Mary, Becky, Mia and Co are a pleasure. Quality service. Thank you!”

Posted 1 year ago

“Brilliant service staff and coffee at Reigate and a lovely atmosphere”

Posted 1 year ago

“I visited the Costa outlet at Tesco's in Braintree on 20 September with my daughter, after we had sat down my daughter was called away to deal with something for her son and her coffee was getting cold. I asked the barista Cathy if she could pop the coffee in the microwave for my daughter, she asked her colleague Emily who said she couldn't do this for health and safety reasons but she would do a fresh coffee for my daughter instead. When my daughter texted to say she was on her way back Emily very kindly did a fresh cup of coffee and put it in a takeaway cup because we didn't have time for her to drink it in the coffee shop. They were so kind and to my shame I intended to post this review when I returned home to Staffordshire and I forgot but Cathy and Emily I did remember eventually and once again thank you.”

Posted 1 year ago

“ESME one of your baristas in HRI Huddersfield. Sorry, l forgot, but here is a tribute to you! This is in regard to an incident at the Huddersfield Royal Infirmary costa outlet a few weeks ago. My wife had broke her wrist and we were at H.R.I for treatment. We were getting a drink from the Costs outlet next to the reception, l was “taken short” and had to dash to the nearest facilities (you don’t need to know) but it’s part of the explanation! I didn’t think l would be long. (Haha, no pun intended) but, there was a queue, I left my wife 2nd person in the queue. When l got back to the refreshment area my wife was sat down with 2 teas and 2 pieces of cake on the table in front of her. I asked her how she had managed the purchase, she told me that a really lovely barista had taken pity on her and had delivered all of the tea and cakes to the table for her because of her broken hand. This has to be ABOVE and BEYOND what we should expect? So here is a big THANK YOU to ESME for her help. When l asked Esme her name l think she thought she was in trouble? It makes me wonder if all the baristas carry out this act for injured people (in the hospital)?? Wow they would be busy Soooooo Esme, thank you, again, for the wonderful act of kindness that you did for my wife. 👍. ⭐️⭐️⭐️⭐️⭐️ KnP nuts”

Posted 1 year ago

“Today 24/9/22 had more than outstanding service in Costa Esher, absolutely excellent. I always ask for weak hot chocolates etc and instead of being forgotten by the barista, he let me know how many spoonfuls he normally used, so I could choose an exact amount, told me to let him know if it was too late and then brought it to our table. I noticed the lady barista was doing this too. He also checked we wanted the vegan ham and cheese sandwich - which we didn’t! Absolutely outstanding service and the best kind service ever in a costa or other coffee shop. Thank you, you made this a great experience”

Posted 1 year ago

“Efficient and pleasant”

Posted 1 year ago

“Oh what a service last evening on my way back from London!!! At 21:34, a young lady named Hannah exercised exceptional customer care service. Though being late in the night, she was as bright, jolly and helpful in her service at the Moto M40 Jct 10 branch. Good on you Hannah for enhancing my Costa experience 👏 .”

Posted 1 year ago

“Stuffs are very friendly and quick and coffee quality is great. I used to go at London Bridge costa every Friday and Saturday. Happy ambience.”

Posted 1 year ago

“Today I was sat with a freind behind us in retail park Malvern link costa it was a young ladies birthday she was with two older ladies well lady from costa brought there drinks out young birthday girl 21or 22 ask costa girl (Chloe) to take pictures wich she did so out of ten she is a ten well done costa girl”

Posted 1 year ago

“I was at Ealing Common costa and I can proudly say that I had the best coffee of the week, also very friendly and nice ladies.especially the lady with headscarf. Sorry I forgot your name, well done guys..I will also say that Wembley Central Costa is the worse one I have ever seen..”

Posted 1 year ago

“I love Costa latte I don’t like strong coffee so I get a I shot which is perfect I don’t like all their coffees though some are too strong but a lot of people love strong coffee their selection of sandwiches could be better the marks ones are not as nice as the original ones”

Posted 1 year ago

“Costa Coventry Airport Retail Park….The staff are always friendly and welcoming, they provide an excellent service on every occasion that I visit, keep up the good work team.”

Posted 1 year ago

“Olga was very helpful”

Costa Coffee 5 star review on 3rd June 2022

Posted 1 year ago

“Aberdare Costa must have the friendliest happiest staff of them all ( and I’ve been to few!) Always smiling and helpful and the service is quick and efficient- had an especially good latte today made by Johnny Cheers to all at Aberdare”

Posted 2 years ago

“Just been in to your Newton Aycliffe branch and what a lovely welcoming from the three ladies who were serving very smile and happy 1/5/22 will definitely be going back if this is welcoming you receive”

Posted 2 years ago

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Costa Coffee is rated 3.0 based on 461 reviews