Cotton Traders dreadful company good luck if you expect a refund Just reading many posts below l can see I’m not alone in not being given a refund but told it has been paid into my account!!!! Day 1 l phoned and spoke to advisor after ten days passed when my Royal Mail returns label from cotton traders invoice showed delivered to them but no refund showed in my account Told it had been paid but to give it another two days for it to show in my account Phoned two days later still no refund spoke to Liam and explained again said two days passed still no refund.. He said will pass it to refund dept they will call me back in 24 hrs really!!! .. 24 hrs passed no call back so phoned again Liam answered again he said give it another 24 hrs he will definitely get someone to call me l asked to be put through to that department he said he wasn’t able to do that.. ok l said l want to speak to manager he said no manager available ( how convenient) 24 hrs later still no refund or call also note the they charge you for delivery £3.99 again for returns £2.95 total almost £7.00 .YOU OWE ME A REFUND Cotton Traders ...will never use again and tell my friends not to either all out there beware you could be next just read posts of all the others not given refunds