Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.75

2.8 Rating 227 Reviews

43 %

of reviewers recommend Cotton Traders

Company Reviews

Questions

Metrics

2.8

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cotton Traders made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you place an order and then decide to cancel it , they make you wait an hour to phone back to “ cancel “ , and after the hour , the order has went through and processed already , then you have to beg for a refund which they try their best not to do , and if they do refund , they make you return the item back through evri and pay for the return . They do not appreciate their customer at all , greed for money . Scammers . Do not buy from them .”

Helpful Report

Posted 1 week ago

“Still waiting for a refund from Cotton Traders from early October, 3 conversations with 'Customer Services' all promising a credit within 3-5 working days - purely lies. Even no response from a letter to the CEO with all back up documentation attached. Never had this issue with any other company - DO NOT BUY from them.”

Helpful Report

Posted 2 weeks ago

“I ordered some trousers to wear to a family event and selected 2 day express delivery. The trousers were dispatched the same day but never arrived. I contacted customer services who told me it was my fault as i should have ordered earlier. Even now 5 days after I ordered, the courier Evri has not received the trousers - according to them. To cap things, i tried to contact Cotton Traders via their website. After filling in their form for 15 minutes with all the details, the site crashed. Not impressed.”

Helpful Report

Posted 3 weeks ago

“I have tried to make a return and cannot get assistance from customer service after days of trying. I have to assume I will just have to write off the purchase of an item that didn't work for me. I will never order from Cotton Traders again. Buyer beware.”

Helpful Report

Posted 3 weeks ago

“took a long time to deliver i have now checked with refund for skirt and i find you have taken out delivery and retun charge this is appauling very disappointed with time and cost it was supposed to be free delivery i will never again shop with you”

Helpful Report

Posted 3 weeks ago

“All my clothes are 2XL but I ordered a 3XL because I wanted to wear it over a jumper but I can't even do the zip up wearing a Tshirt under it! and the return policy is unfair because I have to pay the return postage even though its clearly badly sized. This is the first item I have ordered from Cotton Traders and will be the last.”

Helpful Report

Posted 1 month ago

“My last order approx£100 was sent by CT and Evri to an address 200 miles from home. I’ve regularly contacted CT during the last 12 yrs to ensure this does not happen yet it makes no difference. They’ve assured me they’ll return the item but haven’t, and lately have asked me to contact the property they’ve sent my order to. Ie sort it out yourself. That is the last time I’ll use this inept uncaring company. Keen to take your order and money, not so keen to follow the contract through. Their ‘ customer service’ has been no help.”

Helpful Report

Posted 1 month ago

“Really disapointed in the time it is taking for my order to arrive.Was told about the delay after I had placed the order.If I had been told about delay before I had placed my order,wouldn't have bothered as I wanted them for my holiday.I am now off on holiday today without my tops,so will be returning them when I get back.I have been a loyal customer of yours for over 30 years and you'll have to get a better delivery service or you'll be loosing a lot of customers.Not happy!”

Helpful Report

Posted 1 month ago

“Never received my order and can't get hold your company. Can't get either my order or refund.. I have been scammed. Advertisement was in Motor Trend.”

Helpful Report

Posted 1 month ago

“Terrible company, no goods and no refund”

Helpful Report

Posted 2 months ago

“I ordered £43 worth of jumpers,am waiting for a refund, the time is running out, send it out ASAP. Really disappointed with cotton traders.”

Helpful Report

Posted 2 months ago

“Quick service but trousers horrible material so returned immediately without unpacking. Disappointed to be charged £3.99 delivery and then be deducted again to return. Consequently I have paid over £8 just to receive & return with nothing to show for it. Will not be using again!”

Helpful Report

Posted 3 months ago

“I am very very disappointed with the navy and white patterned trousers # 7190 purchased online from Cotton Traders. They are %100 viscose and after one wash the fabric looks very distressed as I am”

Helpful Report

Posted 3 months ago

“Hi ordered something from you when I was in hospital. The first call lasted 8 mins. I rang back shortly after which took 10 minsto try and change it. The person said it was too late to change it even though it was only a couple of minutes. I got charge nearly £18 for the two calls. Your company is disgraceful it seems you have an agreement with vodaphone to earn your profits from people trying to support you by buying your products and then charging extortionate fees for the phone calls”

Helpful Report

Posted 5 months ago

“I ordered 3 items, all allegedly of the colour “Dusky Lilac”. The website wasn’t working properly for me to pay using my account, so I ordered using my phone. Items arrived very quickly- no complaints. However the items were of 3 different colours. I appreciate that different materials cause a variation in shade, but I would have expected them to at least tone. I tried to log in to review the items, but the computer only recognises a previous order from 2021. I would have been prepared to accept the items to use with different accessories, except that on of them did not fit (the most expensive) so I am now expected to pay the return postage for this item and/or contact customer services on a premium number. This is not an acceptable way of doing business.”

Helpful Report

Posted 6 months ago

“I ordered 3 pairs of trousers online from Cotton Traders. Unfortunately they were no good. I returned 1 pair and then a 2nd parcel with the other 2 pairs. The trousers cost me £83.04, I have had one refund of £21.70 and have just been advised of the 2nd refund of £51.45 = £73.25, I would never ever have ordered anything from Cotton Traders had I known there was a postage charge for each item returned regardless if they are in the same parcel. I have just lost £9.79 for buying from Cotton Traders. I will never ever buy from them again and the charge of £9.79? I could find nowhere on the website that could explain that amount, I feel cheated.”

Helpful Report

Posted 6 months ago

“Really good quality goods at very sensible prices. Prompt delivery and straight forward returns system.”

Helpful Report

Posted 1 year ago

“Waiting refund and all I get is automated message saying it’s been processed, taking a very very long time to be processed had to call up today she’s going to chase it up. If I don’t hear anything by Monday I’m going to have to take the matter further by taking to the ombudsman, not what I need when I have other things going on , no one should have to chase up there refund !”

Helpful Report

Posted 1 year ago

“I bought a pair of trousers 29 inch inside leg,which they were. but the length between the waist band and the crotch was 12-13 inches so a ridiculous fit. I’m sending them back but not hopeful of getting my money after reading the reviews.it seems the company makes their money by charging for returns and premium phone lines. wouldn’t it be better for everyone including cotton traders to sell a quality product so you get good reviews and sell more clothes. You have got to be aware of the very poor quality of your products.”

Helpful Report

Posted 1 year ago

“My elderly mother bought £10 of clothes over the phone and latterly discovered she'd be charged an extra £1.41 in premium rate telephone charges. Hidden in the small print. Profiteering by cotton traders!”

Helpful Report

Posted 1 year ago

Cotton Traders is rated 2.8 based on 227 reviews