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Cotton Traders Reviews

2.8 Rating 215 Reviews

45 %

of reviewers recommend Cotton Traders

Company Reviews

2.8

Based on 215 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Cotton Traders 1 star review on 11th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi ordered something from you when I was in hospital. The first call lasted 8 mins. I rang back shortly after which took 10 minsto try and change it. The person said it was too late to change it even though it was only a couple of minutes. I got charge nearly £18 for the two calls. Your company is disgraceful it seems you have an agreement with vodaphone to earn your profits from people trying to support you by buying your products and then charging extortionate fees for the phone calls”

Posted 2 weeks ago

“I ordered 3 items, all allegedly of the colour “Dusky Lilac”. The website wasn’t working properly for me to pay using my account, so I ordered using my phone. Items arrived very quickly- no complaints. However the items were of 3 different colours. I appreciate that different materials cause a variation in shade, but I would have expected them to at least tone. I tried to log in to review the items, but the computer only recognises a previous order from 2021. I would have been prepared to accept the items to use with different accessories, except that on of them did not fit (the most expensive) so I am now expected to pay the return postage for this item and/or contact customer services on a premium number. This is not an acceptable way of doing business.”

Posted 2 months ago

“I ordered 3 pairs of trousers online from Cotton Traders. Unfortunately they were no good. I returned 1 pair and then a 2nd parcel with the other 2 pairs. The trousers cost me £83.04, I have had one refund of £21.70 and have just been advised of the 2nd refund of £51.45 = £73.25, I would never ever have ordered anything from Cotton Traders had I known there was a postage charge for each item returned regardless if they are in the same parcel. I have just lost £9.79 for buying from Cotton Traders. I will never ever buy from them again and the charge of £9.79? I could find nowhere on the website that could explain that amount, I feel cheated.”

Posted 2 months ago

“Really good quality goods at very sensible prices. Prompt delivery and straight forward returns system.”

Posted 8 months ago

“Waiting refund and all I get is automated message saying it’s been processed, taking a very very long time to be processed had to call up today she’s going to chase it up. If I don’t hear anything by Monday I’m going to have to take the matter further by taking to the ombudsman, not what I need when I have other things going on , no one should have to chase up there refund !”

Posted 9 months ago

“I bought a pair of trousers 29 inch inside leg,which they were. but the length between the waist band and the crotch was 12-13 inches so a ridiculous fit. I’m sending them back but not hopeful of getting my money after reading the reviews.it seems the company makes their money by charging for returns and premium phone lines. wouldn’t it be better for everyone including cotton traders to sell a quality product so you get good reviews and sell more clothes. You have got to be aware of the very poor quality of your products.”

Posted 9 months ago

“My elderly mother bought £10 of clothes over the phone and latterly discovered she'd be charged an extra £1.41 in premium rate telephone charges. Hidden in the small print. Profiteering by cotton traders!”

Posted 11 months ago

“Having purchased two pairs of trousers from Cotton Traders, their state after one wash left me disappointed and disgusted in equal measure. They had lost their shape and looked really scruffy, fit only for a scarecrow. This was the first and last time I will ever buy their stuff.”

Posted 1 year ago

“I am a longstanding customer of Cotton Traders. Bought a pair of their cotton trousers and after wearing them for less than an hour the colour faded. from green to gold. Only took them out of the packaging 2 days ago and Cotton Traders refuse point blank to do anything. Beware this is how they treat loyal customers. Shame on you Cotton Traders.”

Posted 1 year ago

“I received my order from Cotton Traders on Thursday of this week.Very pleased with the product but very dissppointed that the dicount and free delivery were not deducted from my bill..Made my purchase considerably more than expected.”

Posted 1 year ago

“I recently treated my husband to the cable knit polo shirt which was supersoft. My husband was over the moon with this gift hoping for more colours in the future. The delivery was super quick and well packaged. We can't wait to order more items shortly that we have our eye on. Thank you so much. We highly recommend this company.”

Posted 1 year ago

“Cotton traders none turn up coller do turn up on long sleeve polo shirts, badly”

Posted 1 year ago

“No one answered the phone, and 4 weeks for delivery, I could walk there and back to pick my purchase up, never again use them again.”

Posted 1 year ago

“Ordered a pair of jeans and thdy fitted like a glove. So happy i ordered another 4 pairs. Out of the 4 pairs 1 pair fit! The others would either fit a circus performer on stilts or an amputee. I gave them away to friends as the cost to send them back was stupid. Never again matey! 😡”

Posted 1 year ago

“Customer service is a joke, not one answering phone, phoned twice, took all my phone time tariff, cost me to top up, I will not be using them again.”

Posted 1 year ago

“Disappointed in the poor quality of the fabric of a skirt I've just purchased, I returned it to Cotton Traders for a refund. I can now cost the exercise - skirt £37.00, delivery £3.99, return £2.95. Total charges equal £6.94 - effectively 10% of the cost of the goods. This is somewhat out of line when compared to most other companies. I am also disappointed that the only available means of communication with the company is via a premium phone line as I a) much prefer to email so that I then have a record of any communication if there's a problem and b) feel exploited if I'm telephoning them in order to sort any difficulties. Fortunately there are many other companies who don't charge so much for such poor service.”

Posted 1 year ago

“Had one of your tartan-type mens dressing gowns for xmas and absolutely fantastic and when this festive season has ended I’m going to purchase two more. Mightily pleased to say the least ! Tony Broster of Ashby de la Zouch, Leicestershire”

Posted 1 year ago

“Cotton Traders used to be the Gold Standard on likes of rugby shirts/tops and other things then tried to get too big for there boots selling all sorts of Tat that was badge sold(bought in from China with there labels)Quality went down quicker than a sub with all hatches open!. They tried selling footwear but never showed soles on outdoor boots you want to see what soles are like for where you want to venture! I called to ask and got some Dippy girl giggling on phone and wasn't interested in even acknowledging limited pics/info. Was just talking about CT earlier and said not seen them around so thought they'd shutdown mind way going they must be tying rope to put round there neck by reading comments on here. Plus using MyHerpes/EVRI(Every Parcel never gets there) they are a dead loos for any company.”

Posted 1 year ago

“Ordered some pillows and a duvet. Specifically ordered the duvet after researching about microfibre and hollowfibre fillings. The description stated 100% microfibre, which us what I wanted. It is not. Its 10% microfibre and 90% hollowfibre. False advertising. Couldn't sent it back as already got rid of my old duvet.”

Cotton Traders 1 star review on 29th November 2022

Posted 1 year ago

“Cotton traders clothing has recently been sub standard being smaller then thier sizing recently I the sizes being sent to me have been less then they where 1 year ago. Is this because CT has sold out to a multi national, I have had to return 5 item to CT as size not correct. They have a premium phone number which cost me over £5 for a 10min call a total rip off I have now gone to Chums”

Posted 1 year ago

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Cotton Traders is rated 2.8 based on 215 reviews