Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.70

2.7 Rating 234 Reviews

42 %

of reviewers recommend Cotton Traders

Company Reviews

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Metrics

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cotton Traders 1 star review on 18th April 2025

WANDA JONES

Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

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“I returned a skirt, which was sent badly creased and discoloured. It had obviously been worn by someone else, yet they still sent it. It has been ages now and no refund is forthcoming. I will never buy from this company again.”

Helpful Report

Posted 2 years ago

“I made several purchases from Cotton Traders over the previous year and only just realised from a recent purchase that I have been charged over £30 by my telephone provider for a recent order placed. Telephone calls to Cotton Traders are ALL premium rated calls and this fact is hidden in their small print instead of making this fact clear to all potential telephone enquiries. A totally unscrupulous practice! My recent order necessitated making three phone calls after submitting my order to clarify the size of the garments ordered. For this small issue I was penalised to the tune of over £30.00 on my monthly telephone bill for making these few calls. I will naturally not be dealing any further with this company and have asked my details be removed from their customer data base. This is altogether an unscrupulous practice which I and no doubt many other customers have been totally aware of. When premium rate telephone calls are charged there is an obligation to inform the recipient that this is the case. This company doesn’t do this because they are benefiting from the excessive telephone charges. A totally unscrupulous practice which is deceiving.”

Helpful Report

Posted 2 years ago

“Still waiting for refund off this company. Disgusting customer care . When you complain the care assistant laughs at you down the phone . Waiting for a call off their Finance dept . Not holding my breath”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with cotton traders, returned some shoes through Evri and they have charged me £6.94 to have them returned. I don’t see any info on their website about the extra money for a refund through evri. I won’t be ordering through cotton traders again!”

Helpful Report

Posted 3 years ago

“Ordered item on 27 August. Paid for express delivery. Now 2 September and still waiting. Each time Evri say delivering but don’t deliver. Phoned 1September and helpful lady said Customer Services would ring me - still waiting . Phoned again and assistant talked about geofencing. I asked what he meant and he said I lived in a gated community - I do not! He didn’t know what he was talking about. Gave me refund of £2 as paid express delivery - big deal! I shall be cancelling and asking for refund but disappointed I haven’t received the trousers for my holiday.”

Helpful Report

Posted 3 years ago

“Why do you use Evri to deliver? They claimed to have been to mine but couldn't get an answer, it's a B____Y LIE. I have been sat outside with friends waiting for my delivery and the driver never came. God knows when I will get my delivery now. I will not use Cotton Traders again.”

Helpful Report

Posted 3 years ago

“Never used Cotton Traders before, and never will again!”

Helpful Report

Posted 3 years ago

“Ordered two items that were poor quality and ill fitting. Very irritated to be charged for delivery and return. Then 3 weeks later received unsolicited a Cotton Traders catalogue which to my knowledge I had not requested. Rang on their premium contact number and was told online orders are added to mailing list automatically, and even though I requested cancellation I would receive at least 3 more copies of catalogue. Ridiculous waste. Will not be using this company again.”

Helpful Report

Posted 3 years ago

“I'm waiting on refund for returns I made”

Helpful Report

Posted 3 years ago

“I needed to exchange an item for a smaller size. The invoice gave a phone number to ring to make the exchange process simpler, and avoid repeat P&P. Just got my EE phone bill and discovered that phone call cost a whopping £15!!!! Certainly not worth it for the value of the item, which seemed completely mis-sized anyway. It’s put me off shopping there again. Whatever else you do, please stop using ridiculous premium rate numbers!”

Helpful Report

Posted 3 years ago

“I ordered two pairs of shorts three weeks ago i returned them two weeks ago via post office customer relations got in i done a survey with them I’m in my third week and still my name is Mr Norman cummings I paid £41-99 through my marks and Spencer’s card”

Helpful Report

Posted 3 years ago

“I have returned to pairs of trousers £24 each I paid for them to be returned by Evri,my refund amounts to £20 05p,how they came up with this figure I don't know. On refunding money you should get an email itemising the refund .”

Helpful Report

Posted 3 years ago

“Would give them no stars if possible returned tracked item no refund claimed not received, gave up after three phone calls”

Helpful Report

Posted 3 years ago

“I was going to write a review, not looks like all the awful reviews on here hit the nail on the head!! All of them! PLEASE REFUND ME FOR MY SHIRT I SENT BACK TO YOU! I HAVE TRACKING. YOU'VE RECEIVED IT BACK.”

Helpful Report

Posted 3 years ago

“Like another customer below I returned some items via Evri (Hermes) which I thought was 'free', but expected it to cost £2.95. But when I had my refund another charge of £3.99 has been added to RETURN items!! So shopper beware - I didn't see this in the fine print - I won't be buying on-line from them again. Also I seem other companies are now doing this ..... perhaps to force everyone back to the High Street?!”

Helpful Report

Posted 3 years ago

“The items did not arrive the company uses Hermes. Tried twice. Still no delivery. I have been a customer for years and service quality has plummeted. Customer services is worse than useless. Will have to cancel my order and will delete them from my mailing list. If this is not resolved .”

Helpful Report

Posted 3 years ago

“Postal costs are deducted from your refund. Also you pay expensive postage at the outset and that is not refunded. I won’t buy from them again.”

Helpful Report

Posted 3 years ago

“Was under the impression if you returned an item via Hermes you would not have to pay a fee also delivery charge would be refunded,instead it has cost me £6.95 to try a bra on absolutely disgusting, will never use company again most certainly will not be recommending it”

Helpful Report

Posted 3 years ago

“The shorts I ordered were fine but the charges are a rip off, £3.99 delivery and £2.95 to return an item! I will not be using them again. No mention of the cost to return an item.”

Helpful Report

Posted 3 years ago

“Returned items refunds take a long time and you do not make it clear you have to pay for returning items.”

Helpful Report

Posted 3 years ago

Cotton Traders is rated 2.7 based on 234 reviews