Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.84

2.8 Rating 212 Reviews

46 %

of reviewers recommend Cotton Traders

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2.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one answered the phone, and 4 weeks for delivery, I could walk there and back to pick my purchase up, never again use them again.”

Helpful Report

Posted 1 year ago

“I returned a skirt, which was sent badly creased and discoloured. It had obviously been worn by someone else, yet they still sent it. It has been ages now and no refund is forthcoming. I will never buy from this company again.”

Helpful Report

Posted 1 year ago

“Why do you use Evri to deliver? They claimed to have been to mine but couldn't get an answer, it's a B____Y LIE. I have been sat outside with friends waiting for my delivery and the driver never came. God knows when I will get my delivery now. I will not use Cotton Traders again.”

Helpful Report

Posted 1 year ago

“I ordered two pairs of shorts three weeks ago i returned them two weeks ago via post office customer relations got in i done a survey with them I’m in my third week and still my name is Mr Norman cummings I paid £41-99 through my marks and Spencer’s card”

Helpful Report

Posted 1 year ago

“Like another customer below I returned some items via Evri (Hermes) which I thought was 'free', but expected it to cost £2.95. But when I had my refund another charge of £3.99 has been added to RETURN items!! So shopper beware - I didn't see this in the fine print - I won't be buying on-line from them again. Also I seem other companies are now doing this ..... perhaps to force everyone back to the High Street?!”

Helpful Report

Posted 1 year ago

“Goods returned 3 weeks and 3 calls later still no refund very poor”

Helpful Report

Posted 2 years ago

“My wife and I bought trainers from Cotton Traders last year but due to covid restrictions we have only been wearing them for about a month. We are very disappointed with the quality of the soles which are already wearing through, even though we don't wear them every day and they only have had light use. Why are Cotton Traders selling this rubbish?”

Helpful Report

Posted 2 years ago

“Had sales pamflet delivered ,decided to buy to items gold member, cotton traders said 8 weeks for delivery, it's not good enough cotton traders your letting me down, stopped the order not acceptable to wait 8 weeks, gold member ??”

Helpful Report

Posted 2 years ago

“I added the Cotton Traders app to my phone Sunday 11 April 2021. I set up a password and gave my email address. Both were rejected several times - so annoying. I haven't shopped with Cotton Traders for at least 5 years. After many attempts trying to order 3 ladies tops - I just gave up. This morning I phoned Cotton Traders, ordered my goods, but explained to three people that I had had problems ordering (I spoke to three people because they said that they couldn't help me - it was like pass the parcel!!)I really don't think that I will be reordering any goods from Cotton Traders. My shopping experience was appalling!”

Helpful Report

Posted 3 years ago

“I've ordered 2pairs of trousers for my husband 48 waist 27length his first pair have come 40 waist and they are sending the other pair at 40 waist hope you can change this can't get through on phone the name is Mrs scott”

Helpful Report

Posted 3 years ago

“I dont have any complaints with the products themselves, overall they are of satisfactory quality. My issue is that I have (apparently) been a loyal gold customer with CT for ten years, and as a result I was sent a voucher which gave me a discount of 20% if i spent £30 + before 7th April. So when I rang Customer Services to query why the system would not accept the 20% discount code on my order totalling £39.20, I was told i could only apply this code if i was buying full price items, and not sale items which I had in fact selected to buy. So in a nutshell I could pay full price and get 20% off or just rip up this "wonderful loyalty voucher" for being an "extra special one in a million CT Gold customer" and just buy goods on offer at 50% discount in the current sale which are offered to anyone and everyone on the Planet Earth! Can someone (anyone!) please explain to me what I am missing here because it seems to me that this useless Voucher is just not worth the paper it is written on. The young girl I spoke to at CT was only doing her job bless here but the "explanation/justification" was pretty rubbish and quite frankly a waste of my time. The bonus should be given to customers as a thank you for being a loyal customer, over and above what other discounts are offered and not instead of, otherwise it's not a reward for being a life long customer for goodness sake Thank you for reading my rant .”

Helpful Report

Posted 4 years ago

“I sent in review to CT of poor quality, thin cotton tshirts. They used to be heavier, better quality cotton. Also the dark band inside back neck shows through on right side. They never printed my review on the website. When I sent in another review they said I had already submitted a review. In other words - the reviews on CT site are not trustworthy as they must screen out at least some negative reviews.”

Helpful Report

Posted 4 years ago

“Have used C.T. for a good few years. Everything seems to be ok. Tried to cancel a order this morning (goods not yet dispatched). Order can't be a cancelled. WHY NOT. This afternoon received a email goods have been dispatched. I have to pay to send them back (from Ireland). Not happy. Don't think I will use them again.”

Helpful Report

Posted 5 years ago

“I ordered 2 rugby style shirts for my husband. One was out of stock, the first arrived promptly but unfortunately was far too long for my husband. He compared it to a similar item bought from M&S and it was considerably longer. Not happy with the length and also the poorer quality of the fabric we then found that we would have to pay £2.95 to return the item when other clothing companies do not make a charge for returns. The nearest store is 22 miles away so not worth the drive. Consequently I am very disappointed with my first and most likely only purchase from this company.”

Helpful Report

Posted 5 years ago

“There is always a delay on orders and delivery is with Hermes who are poor”

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Posted 6 years ago

“My goods were on waitlist....for 7 weeks. I accepted that but think it was wrong that cotton traders took the money from my bank account straight away.”

Helpful Report

Posted 6 years ago

Cotton Traders is rated 2.8 based on 212 reviews