“From the very beginning, communication was clear and consistent. The team responded quickly to my questions and made sure I understood each part of the process. Their guidance turned what could have been an overwhelming experience into something manageable and reassuring. I truly appreciated their honesty and dedication.”
“I ordered two items, 2 weeks apart and returned both.
I phoned once and was told to wait.
Eventually upon checking a month later they had part-refunded 1 item. I had to phone again to get the first refund adjusted as they had taken outgoing postage and return postage off the refund. And, I had to get the second refund amount agreed during this call as well over a month after returning it!
I am suspicious of this lot. They are selling to people who are getting old and forgetful. Definitely 'skimming' the fair-play rules here. Avoid! I used Freeman and they were spot on.”
“What a JOKE of a company. I ordered two pairs of Chinos of which i wished to return. I was informed to enclose the delivery note, plus receipt for goods and use a return label. IMPOSSIBLE BECAUSE PACKAGE DID NOT INCLUDE ANY OF THEM. Tried direct on line but info used would not work. Awaiting a response from a manager.”
“About 4 weeks ago I inadvertently re-ordered a blouse that I had already returned. I rang customer services about an hour later to try and cancel but was told it was already being packed. I was told to return the blouse when I received it and I would be re-imbursed my delivery charge. I have checked my account every week but nothing is showing up on my account. Can someone please sort this out for me.”
“Haven’t received refund yet 1 week later. Some snotty woman told me I had to wait 10 working days. Happy to take your money but reluctant to give it back. Absolute nonsense it takes 10 working days to get a refund. I’ve been refunded within 2 days from other companies. Bank also confirmed there is no need to wait 10 working days. Won’t be buying from them again.”
“I ordered a Denim skirt which I love, but it's too big, just wanted to exchange for a smaller size. I've called several times (855 246-3333 and 855-753-4444) and a recording comes on, beeps, then disconnect. I've emailed and it comes up with unable to find my email or product number. I'm taking the information directly off my invoice.”
“Never put money into this! This outfit will steal your money, block any attempts to return it, and demand that you continue to pay "taxes." Don't ever provide them with the details of your bank account. They take. Fortunately, AIXALTD.COM was discovered, and I was able to trust them right away. They returned all of my prizes and money in a couple of days, going above and above in their service.”
“When you place an order and then decide to cancel it , they make you wait an hour to phone back to “ cancel “ , and after the hour , the order has went through and processed already , then you have to beg for a refund which they try their best not to do , and if they do refund , they make you return the item back through evri and pay for the return . They do not appreciate their customer at all , greed for money . Scammers . Do not buy from them .”
“Still waiting for a refund from Cotton Traders from early October, 3 conversations with 'Customer Services' all promising a credit within 3-5 working days - purely lies. Even no response from a letter to the CEO with all back up documentation attached. Never had this issue with any other company - DO NOT BUY from them.”
“I have tried to make a return and cannot get assistance from customer service after days of trying. I have to assume I will just have to write off the purchase of an item that didn't work for me. I will never order from Cotton Traders again. Buyer beware.”
“took a long time to deliver i have now checked with refund for skirt and i find you have taken out delivery and retun charge this is appauling very disappointed with time and cost it was supposed to be free delivery i will never again shop with you”
“All my clothes are 2XL but I ordered a 3XL because I wanted to wear it over a jumper but I can't even do the zip up wearing a Tshirt under it! and the return policy is unfair because I have to pay the return postage even though its clearly badly sized. This is the first item I have ordered from Cotton Traders and will be the last.”
“My last order approx£100 was sent by CT and Evri to an address 200 miles from home. I’ve regularly contacted CT during the last 12 yrs to ensure this does not happen yet it makes no difference. They’ve assured me they’ll return the item but haven’t, and lately have asked me to contact the property they’ve sent my order to. Ie sort it out yourself.
That is the last time I’ll use this inept uncaring company. Keen to take your order and money, not so keen to follow the contract through. Their ‘ customer service’ has been no help.”
“Never received my order and can't get hold your company. Can't get either my order or refund.. I have been scammed. Advertisement was in Motor Trend.”
“Hi ordered something from you when I was in hospital. The first call lasted 8 mins. I rang back shortly after which took 10 minsto try and change it. The person said it was too late to change it even though it was only a couple of minutes. I got charge nearly £18 for the two calls. Your company is disgraceful it seems you have an agreement with vodaphone to earn your profits from people trying to support you by buying your products and then charging extortionate fees for the phone calls”
“I ordered 3 pairs of trousers online from Cotton Traders. Unfortunately they were no good. I returned 1 pair and then a 2nd parcel with the other 2 pairs. The trousers cost me £83.04, I have had one refund of £21.70 and have just been advised of the 2nd refund of £51.45 = £73.25, I would never ever have ordered anything from Cotton Traders had I known there was a postage charge for each item returned regardless if they are in the same parcel. I have just lost £9.79 for buying from Cotton Traders. I will never ever buy from them again and the charge of £9.79? I
could find nowhere on the website that could explain that amount, I feel cheated.”
