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Cotton Traders Reviews

2.8 Rating 212 Reviews

46 %

of reviewers recommend Cotton Traders

Company Reviews

2.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 29th November 2022

Cotton Traders 1 star review on 11th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ended up being £8 out of pocket because they charge for delivery plus returns , they also said they had refunded back into my account but they haven't. I think its poor that you have to pay to return items . I'm still waiting for my refund”

Posted 2 years ago

“Extremely poor customer service a at Cotton Traders in Cardiff. Went into the store to find no assistant present. Walked around for 5 mins, during which time I could have walked away with arms full of stock. Went to another franchise next door, no luck. Tried a further shop and eventually found the assistant chatting in their stock room. Was asked 'why I wanted her!' Strange question to put to a prospective customer. Walking back to the Cotton Traders shop with her, she said it didn't matter that she was absent as they had CCTV. On being asked if she had seen me she replied 'Oh yes'. When then asked why she hadn't, in that case, returned to the shop she informed me it was 'the end of the day' (4.45pm and far from closing time) as if this justified it. Didn't buy in the end and won't be returning.”

Posted 2 years ago

“Faulty fleece arrived. Tried emailing and each time automated message telling me to use alternative email. Talk about given the run around. This was a present for my mum and she really liked it. Ordered another and sent faulty one back for a refund. Last time I will use Cotton Traders”

Posted 2 years ago

“First time buying with Cotton Traders and my last! The item was too big so had to return. I had paid for delivery then they also took nearly £8 off my refund for returning the item. Disgusting.”

Posted 2 years ago

“What a waste of time and money on delivery! Everything I ordered was much too big, and the jeans, which should have been straight leg... Well, they were, but the legs were about 10 inches wide each. These were not what I ordered. Everything went back and never again.”

Posted 2 years ago

“I received a email from cotton traders on the 12th September to say my goods had been dispatched to Hermes, after checking on Hermes tracking on the 14th it showed that they hadn't received the goods. I contacted Cotton Traders customer service who told me quite abruptly that nothing could be done until 5 days after dispatch. Surely she could have checked the system or with the warehouse to find out the position of my order that I had paid them for. I don't call this customer service.”

Posted 2 years ago

“Cotton Traders are not true to size. Size 12 is a size 16!”

Posted 3 years ago

“Ordered a jump suit which took forever to come, in fact asked to review my purchase days before it arrived. So disappointed with it, would have fitted a 7ft giant. This is not the first time their sizing has been way wrong. Still waiting for a refund, but as I paid for delivery and return this awful company has cost me £7.90 for the experience. Would definitely NOT recommend”

Posted 3 years ago

“I bought a pair of so called knee length shorts from this company. When they turned up they were more like flares than snug fitting appalling things. So I sent them back for a refund. I paid out £23. When my refund came it was £15. What a rip off comps this is do t bye from them EVER. P Lequesne”

Posted 3 years ago

“I’ve always been pleased with goods from cotton traders, however was very disappointed with a reversible jacket I ordered, nothing like the picture , infact very poor quality different colour as advertised and finishing was awful, cost £47, has been returned.”

Posted 3 years ago

“I wanted to exchange an article to another size. On the phone (costs 7p per min.) they assured me to send the article with Hermes immediately. ut this did not happen. Although I send the received article back. They substracted 7 Pounds and refunded instead - even without giving me the information that you have to pay delivery costs twice. But most of all against our agreement to exchange the article! I will never by anything from Cotton Traders again.”

Posted 3 years ago

“The items ordered were not delivered and so the courier returned the order to CT. I was credited the cost of the items only as I was charged for the return delivery cost. This was unfair as there seemed to be a problem with the courier used by CT. I will not use CT again.”

Posted 3 years ago

“Gold card received today. As usual items required weren't in stock. Wish you would stop sending me useless catalogues. Stopped using cotton traders a year ago because of nil stocks but thought I would try again. What a joke.should be nil stars .”

Posted 3 years ago

“Too complicated to remember password , telephone no went elsewhere, I really liked the trousers but gave up . I am used to buying online and even though I am 82 have never been so frustrated and disappointed...I eventually gave up,🤬”

Posted 3 years ago

“I bought a pair of walking shoes that have collapsed under the heel, hardly used. Rang up to see if I could replace them, they did not want to know. The shoes are not fit for purpose”

Posted 3 years ago

“Never trust a company that doesn't except paypal”

Posted 3 years ago

“Charged £6. 95 for the pleasure of delivering and returning an item that didn’t fit. 7p a minute to call customer service to complain. Absolutely ripoff . Never again, avoid at all cost !!!!!! Much better companies out there that want customers to return but certainly not cotton traders!!!!”

Posted 3 years ago

“I was deducted £6.94 for post and packaging when I returned an item.A rip - off compared with other companies”

Posted 3 years ago

“Bought 2 heavy outside cardigans. 5 buttons.on each cardigan. ALL 10 FELL OFF On complaining this company was extremely useless. Told me to send back,at MY EXPENSE Avoid... customer service non existent”

Posted 3 years ago

“The worst retail experience ever! Ordered several tee shirts for my husbands birthday back in early July. He usually has M&S but I thought I'd try Cotton Traders as I had been told they were pretty good. What a mistake! Lost parcels, promises of replacements to be sent that never appeared and endless, endless phone calls. in the end i tried their complaints department and even they take 3 days to reply to each response! In the end I even asked for some form of compensation in recognition of all the time and money I have spent trying to chase them, then, after 7 weeks I came home to an answer phone message politely informing me that they could no longer supply large black tee shirts for men... (good luck if you are awaiting anything more complicated than that!) and will need to credit my account. That's it, not even a £10 voucher as a good will gesture... I worked in retail for over twenty years and never experienced so many empty promises. The gentleman on the answer phone ended the message by asking that if the first order SHOULD ever find its way to me, that he would be grateful if I would I be kind enough to let them know so that they might debit my account on delivery! Honestly, and they call this service... Good or bad, I've never felt the need to post a review before, but in this case I thought I'd make the exception and having done so I'm now off to Marks and Spencer's!”

Posted 3 years ago

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Cotton Traders is rated 2.8 based on 212 reviews