Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.71

2.7 Rating 232 Reviews

42 %

of reviewers recommend Cotton Traders

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Metrics

2.7

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 18th April 2025

WANDA JONES

Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a email from cotton traders on the 12th September to say my goods had been dispatched to Hermes, after checking on Hermes tracking on the 14th it showed that they hadn't received the goods. I contacted Cotton Traders customer service who told me quite abruptly that nothing could be done until 5 days after dispatch. Surely she could have checked the system or with the warehouse to find out the position of my order that I had paid them for. I don't call this customer service.”

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Posted 3 years ago

“Cotton Traders are not true to size. Size 12 is a size 16!”

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Posted 4 years ago

“Ordered a jump suit which took forever to come, in fact asked to review my purchase days before it arrived. So disappointed with it, would have fitted a 7ft giant. This is not the first time their sizing has been way wrong. Still waiting for a refund, but as I paid for delivery and return this awful company has cost me £7.90 for the experience. Would definitely NOT recommend”

Helpful Report

Posted 4 years ago

“I bought a pair of so called knee length shorts from this company. When they turned up they were more like flares than snug fitting appalling things. So I sent them back for a refund. I paid out £23. When my refund came it was £15. What a rip off comps this is do t bye from them EVER. P Lequesne”

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Posted 4 years ago

“I’ve always been pleased with goods from cotton traders, however was very disappointed with a reversible jacket I ordered, nothing like the picture , infact very poor quality different colour as advertised and finishing was awful, cost £47, has been returned.”

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Posted 4 years ago

“I wanted to exchange an article to another size. On the phone (costs 7p per min.) they assured me to send the article with Hermes immediately. ut this did not happen. Although I send the received article back. They substracted 7 Pounds and refunded instead - even without giving me the information that you have to pay delivery costs twice. But most of all against our agreement to exchange the article! I will never by anything from Cotton Traders again.”

Helpful Report

Posted 4 years ago

“The items ordered were not delivered and so the courier returned the order to CT. I was credited the cost of the items only as I was charged for the return delivery cost. This was unfair as there seemed to be a problem with the courier used by CT. I will not use CT again.”

Helpful Report

Posted 4 years ago

“Gold card received today. As usual items required weren't in stock. Wish you would stop sending me useless catalogues. Stopped using cotton traders a year ago because of nil stocks but thought I would try again. What a joke.should be nil stars .”

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Posted 4 years ago

“Too complicated to remember password , telephone no went elsewhere, I really liked the trousers but gave up . I am used to buying online and even though I am 82 have never been so frustrated and disappointed...I eventually gave up,🤬”

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Posted 4 years ago

“I bought a pair of walking shoes that have collapsed under the heel, hardly used. Rang up to see if I could replace them, they did not want to know. The shoes are not fit for purpose”

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Posted 4 years ago

“Never trust a company that doesn't except paypal”

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Posted 4 years ago

“Charged £6. 95 for the pleasure of delivering and returning an item that didn’t fit. 7p a minute to call customer service to complain. Absolutely ripoff . Never again, avoid at all cost !!!!!! Much better companies out there that want customers to return but certainly not cotton traders!!!!”

Helpful Report

Posted 4 years ago

“I was deducted £6.94 for post and packaging when I returned an item.A rip - off compared with other companies”

Helpful Report

Posted 4 years ago

“Bought 2 heavy outside cardigans. 5 buttons.on each cardigan. ALL 10 FELL OFF On complaining this company was extremely useless. Told me to send back,at MY EXPENSE Avoid... customer service non existent”

Helpful Report

Posted 4 years ago

“The worst retail experience ever! Ordered several tee shirts for my husbands birthday back in early July. He usually has M&S but I thought I'd try Cotton Traders as I had been told they were pretty good. What a mistake! Lost parcels, promises of replacements to be sent that never appeared and endless, endless phone calls. in the end i tried their complaints department and even they take 3 days to reply to each response! In the end I even asked for some form of compensation in recognition of all the time and money I have spent trying to chase them, then, after 7 weeks I came home to an answer phone message politely informing me that they could no longer supply large black tee shirts for men... (good luck if you are awaiting anything more complicated than that!) and will need to credit my account. That's it, not even a £10 voucher as a good will gesture... I worked in retail for over twenty years and never experienced so many empty promises. The gentleman on the answer phone ended the message by asking that if the first order SHOULD ever find its way to me, that he would be grateful if I would I be kind enough to let them know so that they might debit my account on delivery! Honestly, and they call this service... Good or bad, I've never felt the need to post a review before, but in this case I thought I'd make the exception and having done so I'm now off to Marks and Spencer's!”

Helpful Report

Posted 4 years ago

“Placed an order online on April 30 and received emails for order confirmation and then stating that the order was on its way. On May 27 I received an email stating 'sorry, sometimes things just don't quite work out' with no other explanation and stating that I would receive a refund. However, my card was charged $70.45 for the purchase but the refund given was $60.50. Did they charge for the emails???”

Helpful Report

Posted 5 years ago

“I ordered men's work pants before the covid shutdown. They were sized like womens with a very short zipper, unable to be worn by men. I returned them on March 16th. I have a receipt that confirms they rec'd the pants and a refund would be sent soon. I am owed $58.50 and have not seen $1. I will never be ordering from this company again and I warn you not to.”

Helpful Report

Posted 5 years ago

“Website needed too many details date birth when not asking for credit Phoned through staff unhelpful listed to covid advise after being switched to voicemail whilst in middle of an order Rang back and gave up will send my money elsewhere”

Helpful Report

Posted 5 years ago

“Ordered on 2 different occasions online., on both would not take payment details so had to ring. Then got a bill for £10 on my phone tariff for making 2 orders by phone - a rip off.”

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Posted 5 years ago

“Editions of your catalogues often contain misleading product information. For example, in your June catalogoue on page 43 you advertise sandals as being made of real leather - but the small print confirms that they are not. The design of three pairs of trousers I recently ordered are now high-waisted - an important factor that was not referred to in the product details. I have been a customer of Cotton Trafers for over ten years but probably won't continue if standards continue to fall.”

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Posted 5 years ago

Cotton Traders is rated 2.7 based on 232 reviews