Cotton Traders Reviews

Name: Cotton Traders
Rating: 2.73

2.7 Rating 230 Reviews

43 %

of reviewers recommend Cotton Traders

Company Reviews

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Metrics

2.7

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Cotton Traders 1 star review on 18th April 2025

WANDA JONES

Cotton Traders 1 star review on 29th November 2022

Les

Cotton Traders 1 star review on 11th March 2022

Jayne C Greer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience they charge you to return the items and they charge you when they send the items and deduct this from any refund lost 8 pounds on the £50 coat not good cotton traders you must try harder will never use you again”

Helpful Report

Posted 6 years ago

“I ordered a top for my son in law. I saw that there was 20 % off and free delivery. I did not see ( in teeny writing) that this was for orders over £35. Throughout the checkout process the website showed that the discount code was applied. After paying I realised it wasn't. I rang the customer service dept straightaway at 7 pm and was told to ring back in a couple of hours , to give my order chance to come on the system. When I asked what time they closed they said 8 pm! So I rang back at 7.50 and got a message saying there were technical problems that the engineers were trying to fix and to try again another time. So, I sent an email and got an answer back saying that I needed to spend over £35. So, I sent an email asking for my money back and to cancel my order as I found their website misleading. I got another emails saying sorry, this couldn't be done and they hope I will be happy with my purchase when I get it. Phew! This has become a chore...terrible customer service . I made a mistake by not noticing the £35 rule but they do not care. Take the money and run is their philosophy. I have shopped on line but more often in their local shop. I will never buy anything from them again.”

Helpful Report

Posted 6 years ago

“This company provides the worst online service I have ever used. In the last month I have made two separate orders which I had to return because the sizes were far too large. I am still awaiting the refund after 10 days. DREADFUL”

Helpful Report

Posted 6 years ago

“Not happy in any way. Terrible customer service”

Helpful Report

Posted 7 years ago

“Customer service, non delivery, no contact or courtesy email saying why late, been waiting 5 weeks and only received part orders.”

Helpful Report

Posted 7 years ago

“The managing staff are very rude and were no help to anyone in store. They sat on there phones behind the till the whole time i was in the shop. In the hermitage store there was a big blonde lady and was very rude to the staff member working. The stock has gone up loads in the price but the quality has got worse than it used to be!”

Helpful Report

Posted 7 years ago

Cotton Traders is rated 2.7 based on 230 reviews