“Really disapointed in the time it is taking for my order to arrive.Was told about the delay after I had placed the order.If I had been told about delay before I had placed my order,wouldn't have bothered as I wanted them for my holiday.I am now off on holiday today without my tops,so will be returning them when I get back.I have been a loyal customer of yours for over 30 years and you'll have to get a better delivery service or you'll be loosing a lot of customers.Not happy!”
“Never received my order and can't get hold your company. Can't get either my order or refund.. I have been scammed. Advertisement was in Motor Trend.”
“Quick service but trousers horrible material so returned immediately without unpacking. Disappointed to be charged £3.99 delivery and then be deducted again to return. Consequently I have paid over £8 just to receive & return with nothing to show for it. Will not be using again!”
“I am very very disappointed with the navy and white patterned trousers # 7190
purchased online from Cotton Traders. They are %100 viscose and after one wash the fabric looks very distressed as I am”
“Hi ordered something from you when I was in hospital. The first call lasted 8 mins. I rang back shortly after which took 10 minsto try and change it. The person said it was too late to change it even though it was only a couple of minutes. I got charge nearly £18 for the two calls. Your company is disgraceful it seems you have an agreement with vodaphone to earn your profits from people trying to support you by buying your products and then charging extortionate fees for the phone calls”
“I ordered 3 items, all allegedly of the colour “Dusky Lilac”. The website wasn’t working properly for me to pay using my account, so I ordered using my phone. Items arrived very quickly- no complaints.
However the items were of 3 different colours. I appreciate that different materials cause a variation in shade, but I would have expected them to at least tone.
I tried to log in to review the items, but the computer only recognises a previous order from 2021.
I would have been prepared to accept the items to use with different accessories, except that on of them did not fit (the most expensive) so I am now expected to pay the return postage for this item and/or contact customer services on a premium number. This is not an acceptable way of doing business.”
“I ordered 3 pairs of trousers online from Cotton Traders. Unfortunately they were no good. I returned 1 pair and then a 2nd parcel with the other 2 pairs. The trousers cost me £83.04, I have had one refund of £21.70 and have just been advised of the 2nd refund of £51.45 = £73.25, I would never ever have ordered anything from Cotton Traders had I known there was a postage charge for each item returned regardless if they are in the same parcel. I have just lost £9.79 for buying from Cotton Traders. I will never ever buy from them again and the charge of £9.79? I
could find nowhere on the website that could explain that amount, I feel cheated.”
“Waiting refund and all I get is automated message saying it’s been processed, taking a very very long time to be processed had to call up today she’s going to chase it up. If I don’t hear anything by Monday I’m going to have to take the matter further by taking to the ombudsman, not what I need when I have other things going on , no one should have to chase up there refund !”
“I bought a pair of trousers 29 inch inside leg,which they were. but the length between the waist band and the crotch was 12-13 inches so a ridiculous fit. I’m sending them back but not hopeful of getting my money after reading the reviews.it seems the company makes their money by charging for returns and premium phone lines. wouldn’t it be better for everyone including cotton traders to sell a quality product so you get good reviews and sell more clothes. You have got to be aware of the very poor quality of your products.”
“My elderly mother bought £10 of clothes over the phone and latterly discovered she'd be charged an extra £1.41 in premium rate telephone charges. Hidden in the small print. Profiteering by cotton traders!”
“Having purchased two pairs of trousers from Cotton Traders, their state after one wash left me disappointed and disgusted in equal measure. They had lost their shape and looked really scruffy, fit only for a scarecrow. This was the first and last time I will ever buy their stuff.”
“I am a longstanding customer of Cotton Traders. Bought a pair of their cotton trousers and after wearing them for less than an hour the colour faded. from green to gold. Only took them out of the packaging 2 days ago and Cotton Traders refuse point blank to do anything. Beware this is how they treat loyal customers.
Shame on you Cotton Traders.”
“I received my order from Cotton Traders on Thursday of this week.Very pleased with the product but very dissppointed that the dicount and free delivery were not deducted from my bill..Made my purchase considerably more than expected.”
“I recently treated my husband to the cable knit polo shirt which was supersoft. My husband was over the moon with this gift hoping for more colours in the future.
The delivery was super quick and well packaged.
We can't wait to order more items shortly that we have our eye on.
Thank you so much.
We highly recommend this company.”
“Ordered a pair of jeans and thdy fitted like a glove. So happy i ordered another 4 pairs. Out of the 4 pairs 1 pair fit! The others would either fit a circus performer on stilts or an amputee. I gave them away to friends as the cost to send them back was stupid. Never again matey! 😡”
