Hi, wanted to send praise for a young man named Jamie on the Customer Service team. Spoke to Jamie on 6/11/19 between 10 and 10.15 a.m he was so polite and patient listening to me moan about a previous employee I had spoken to on 5/11/19, who did not keep their promise. Was very disappointed with this lady and vowed never to buy anything else from you again. I decided to try again, and got through to Jamie who was calm and listened to me, he apologised and said he would speak to his supervisor to see what could be done, came back on line and again apologised this time for keeping me waiting. Was so impressed with his professionalism and the way he handled my complaint. Cannot praise him enough, and wish him all the best for the future, feel he can go a long way. Oh yes, Jamie delivered his promise and put my order right. Thank you Jamie and a very Merry Christmas. Delphine Dunne