Honestly- DO NOT BUY FROM HERE. I know starting a message in caps sometimes puts brings authenticity into doubt, however I assure all readers that this is 100% honest and accurate. I purchased a pair of shoes for £160, they were too big so i returned them. (Note there is no way to just request another size you MUST return them). I requested a refund through their system, printed the label off and returned via Yodel. Everything was followed to the letter of their policy. It turns out the refund number they provided me with linked to an incorrect return label with their provider Yodel, ultimately this meant my shoes were somehow sent to a different company. Despite the error being solely on their side, their customer service team (person called Greg) refused to help me at all, despite several attempted calls and detailed emails explaining the issue. I am currently out of pocket £160 with no product to show for it. I am having to go through the arduous process of issuing a small claim against them to get my money back.