I wished to return an item to this company and asked for return label, in less than the 14 days non quibble return period. After several unanswered emails I eventually received one by email which should have opened as an attachment. This failed to open. After more emails and hours on the phone waiting for someone to answer they eventually sent me another one which when I tried to print it said I was outside the return period. Then tried online chat to a very unhelpful person who more or less said "tough" I escalated this to a complaint and received an email asking if I had rerurned the item. Had she read the complaint properly she would have known I hadn't and exactly why. I advised her of this but have received no reply. The service this company provides can only be described as dire.