Returned one pair of Blue Fin Pumps to Leicester store, due to eyelet coming away and insoles. Only worn for three days. Informed by store assistant unable to help, as i had worn them, i politely informed her that these were covered by the sale of goods act. She said she would call the manageress, who informed me i could have another pair or a credit, i informed her i could have my money back, to which she agreed. Dont think i should have to go to this amount of trouble over a £7.99 pair of pumps. Suggest you retrain your staff with regard to the sale of goods act. Wont be shopping Deichmann again,having run my own business for 29 years, the customer is always right.