“Avoid the Westfield Stratford London store at all costs. The customer service there is appauling beyond belief. Rude, biased and discriminatory treatment.”
“I had the worst shopping experience ever in this shop. After waiting half an hour to be serviced found that the plastic shoes I had bought couldn't be returned when had been just bought two hours before. I will never buy anymore in this shop and hope that nobody does as shoes quality is really bad as well”
“I am writing to formally raise a serious concern regarding a transaction at your Bromley store today at 1:05 PM UK time.
My wife paid with two £50 notes and received £0.01 change.
After questioning this, I spoke with Olivia and her manager Monica.
The police attended the store but stated they could not verify the notes without confirmation from staff.
Following this, my wife returned the shoes, and you refunded £70, leaving us £30 short. This is not about the amount—it is about the integrity and ethics of your store’s handling of customers. The situation raises serious concerns about transparency and trust.
I will escalate this matter to Consumer Protection and pursue all available channels to ensure accountability.”
“Chesterfield store.
After ordering a pair of shoes online to collect from store and they didn't fit we were disappointed as really liked the shoes.
The member of staff went above and beyond to locate shoes from another store for us.
Very polite and professional. Great customer service. Thankyou. Very happy.”
“I visited this store recently and was left feeling deeply uncomfortable and humiliated. I was carrying an oversized bag with a cushion inside—nothing suspicious, just part of my day. While browsing, I overheard the manager instruct a colleague to “be aware” of me. I hadn’t done anything to warrant suspicion, and the implication that I was a shoplifter was incredibly upsetting.
There was no apology or explanation, just a quiet assumption that I might be doing something wrong based solely on how I looked or what I was carrying. This kind of behaviour is not only unprofessional—it’s damaging. I believe customers deserve to be treated with basic dignity and respect, and unfortunately, that was not my experience here.”
“Went into the shop, asked staff for a pair of shoes in size 9 , was asked to wait for 15 minutes while they get 8 cage's of shoes out as only one member of staff in the shop, so much for customer services, escalator not working, spent almost 40 mins in inese”
“Deichmann at via Etnea in Catania, Italy, sold me 2 right leg women slippers brand PUMA, and when I returned to Sofia I wrote to the customer service of Deichmann, and they, being completely uncooperative, did not respond at all despite that it was their fault. Deichmann Bulgaria told me they can not ship the left slipper because it is too expensive which means that they will sell 2 left slippers which remained in the shop to another customer. Complete disappointment - please do not waste yopur money on buying footware from this shop as it is very likely they will amke a mistake and will not correct it.”
“Went into Crystal Peaks Sheffield branch. Served by a lovely lady called Gemma. I asked if I could return a pair of shoes I bought for a wedding that I hadn't worn. Gemma very kindly said no problem. The service I received was 1st class. Thankyou.”
“Recently went to Birkenhead store to return shoes as heal and sole had come apart. Spoke to lovely assistant Sam who was so friendly and polite and really helpful very person centred she showed us some shoes that she thought we may like. She was very supportive in making sure we were happy with the service we received. She kindly changed our shoes and we were so pleased with how we were treated. A real asset to the company with a real professional approach. Thank you Sam”
“I found the boots I had searched Meadowhall for i was highly delighted the shop assistant was highly delightful she offered me a treatment to protect the boots I left the shop a very happy customer the assistant name was Karen she is a great asset to your store”
“I bought shoes in store after a very long search. It's a good discount store but for people with a larger feet size (6.5), it's difficult to find shoes that are a right fit. I went once and left empty handed after a long time searching. Today I went again and experienced the same issue. The size 7 or 8 is too big in the back but the size 6 is too tight in the front. There needs to be a size 6.5 as I could find a single shoe with this size.
Nevertheless, I finally found a 'casual trainer' shoe instead of the open shoe style I typically purchase in size 41 (7). Please consider my suggestion and introduce size 6.5 so I never have to experience this difficult situation again if I choose to purchase from this store again”
“New bag can't be returned! Terrible customer service!! DO NOT BUY at DEICHMANN if you smoke or cook!!!!! My mother can not return her NEW bag,SHE DID NOT USE IT!! She did not like the bag once at home cause the shoulder strap can not be placed strait with the result the bag falls over to the side...so completely new she saved the bag in a plastic bag until i bring my mom from Holland the the shop in Heinsberg Germany to return the bag for another or money back.But NO NO NO not possible !! The bag smells!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The woman in the shop says i used the bag!! I do not smoke!! Although i said the bag is bought by my mom..i do the talking because my german is better and my mom is older and weak..in the meantime my mother is getting very stressed in the shop,she is as i very insulted by the way this employee talks to us! There is nothing to see or smell on the bag! So,with other words the person says i am a lier! It is not acceptable! I contacted Deichmann by email and the whole story took 2 weeks!!!!!! First they wrote me they are sorry and we must find a solution and bla bla bla ...It took days everytime to get an answer and the last answer from them is for me final! "They called the store in Heinsberg" and the employee said the bag smells and can not be sold like that!!!!!!!! Couldn't they have thought off calling that monster the first time i wrote them? It took 2 weeks off writing back again and again to give this as an excuse again??????????????? It is ridiculous!! It is unacceptable how they treat people!! It is a joke ! Everytime someone else answers the emails! And they do not read! Once someone wrote me I could bring the SHOES to Heinsberg!!??? The shoes????A shop like this should not be possible! It should say on the receipt (which we still have) and cash register that you can only return stuff if you keep it in a special secured room with no kitchen or whatever near!With other words: better not come back for returns or we accuse you off whatever we can make up! They are a pathetic company ,i may say liers,scammers,cheaters! I never ever once in my life have experienced such a company who treat people like this ! And it is not an expensive bag,it is more about principles here! Unacceptable criminal behaviour! So be warned!!! It not only happened to my mom ,in the meantime i heard more off these stories!! They just do not want to take back stuff! Van Haren in Holland is also from Deichmann i did read,so be aware!! If you are buying at van Haren you are buying at Deichmann! Never again! And that they sell stuff with the name Graceland is disgusting,it makes me sick! It should be forbidden! I have spend too much time on this,but you can never warn people enough,so therefor i took extra time to warn you!! I have saved all the email contact to proof how bad it is! It is that i already made clear my mom bought the bag or otherwise i would have contacted my lawyer,just out off principle! Just to bother them,to learn the some manners! You can not treat an (older) lady like that! Shame on all responsible at Deichmann!”
“They sold me a shoe cleaner which ruined my real leather shoes. The manager was aware, she promised a replacement pair and took photos of the shoes for head office. But head office are now refusing to replace the shoes, their customer service is terrible.”
“Husband purchased pair of shoes at Ipswich store in September. He went into the store 22nd April as uppers coming apart from soles. Member of staff told nothing could be done as they only offer 3 months guarantee on there shoes !
Love the shop but won't purchase anything from them again. Buyers beware!”
“The staff at the Deichmann store in Galeria Krakowska (Krakow, Poland) are too busy talking to each other, so they don't have time for customers. And don't you dare interrupt them, otherwise they will let you know that you are not welcome here.”
