DEICHMANN Reviews

4.2 Rating 208 Reviews
80 %
of reviewers recommend DEICHMANN
4.2
Based on 208 reviews
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Delivery Methods
Courier
On-time Delivery
100%
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Communication Channels
Email, Telephone, Live Chat
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DEICHMANN 1 star review on 22nd August 2022
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DEICHMANN 1 star review on 22nd August 2022
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DEICHMANN 1 star review on 22nd August 2022
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DEICHMANN 1 star review on 22nd August 2022
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DEICHMANN 1 star review on 22nd August 2022
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DEICHMANN 1 star review on 22nd August 2022
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Anonymous
Anonymous  // 01/01/2019
New bag can't be returned! Terrible customer service!! DO NOT BUY at DEICHMANN if you smoke or cook!!!!! My mother can not return her NEW bag,SHE DID NOT USE IT!! She did not like the bag once at home cause the shoulder strap can not be placed strait with the result the bag falls over to the side...so completely new she saved the bag in a plastic bag until i bring my mom from Holland the the shop in Heinsberg Germany to return the bag for another or money back.But NO NO NO not possible !! The bag smells!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The woman in the shop says i used the bag!! I do not smoke!! Although i said the bag is bought by my mom..i do the talking because my german is better and my mom is older and weak..in the meantime my mother is getting very stressed in the shop,she is as i very insulted by the way this employee talks to us! There is nothing to see or smell on the bag! So,with other words the person says i am a lier! It is not acceptable! I contacted Deichmann by email and the whole story took 2 weeks!!!!!! First they wrote me they are sorry and we must find a solution and bla bla bla ...It took days everytime to get an answer and the last answer from them is for me final! "They called the store in Heinsberg" and the employee said the bag smells and can not be sold like that!!!!!!!! Couldn't they have thought off calling that monster the first time i wrote them? It took 2 weeks off writing back again and again to give this as an excuse again??????????????? It is ridiculous!! It is unacceptable how they treat people!! It is a joke ! Everytime someone else answers the emails! And they do not read! Once someone wrote me I could bring the SHOES to Heinsberg!!??? The shoes????A shop like this should not be possible! It should say on the receipt (which we still have) and cash register that you can only return stuff if you keep it in a special secured room with no kitchen or whatever near!With other words: better not come back for returns or we accuse you off whatever we can make up! They are a pathetic company ,i may say liers,scammers,cheaters! I never ever once in my life have experienced such a company who treat people like this ! And it is not an expensive bag,it is more about principles here! Unacceptable criminal behaviour! So be warned!!! It not only happened to my mom ,in the meantime i heard more off these stories!! They just do not want to take back stuff! Van Haren in Holland is also from Deichmann i did read,so be aware!! If you are buying at van Haren you are buying at Deichmann! Never again! And that they sell stuff with the name Graceland is disgusting,it makes me sick! It should be forbidden! I have spend too much time on this,but you can never warn people enough,so therefor i took extra time to warn you!! I have saved all the email contact to proof how bad it is! It is that i already made clear my mom bought the bag or otherwise i would have contacted my lawyer,just out off principle! Just to bother them,to learn the some manners! You can not treat an (older) lady like that! Shame on all responsible at Deichmann!
DEICHMANN 1 star review on 22nd August 2022 DEICHMANN 1 star review on 22nd August 2022 DEICHMANN 1 star review on 22nd August 2022 DEICHMANN 1 star review on 22nd August 2022 DEICHMANN 1 star review on 22nd August 2022 DEICHMANN 1 star review on 22nd August 2022
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Posted 6 months ago
They sold me a shoe cleaner which ruined my real leather shoes. The manager was aware, she promised a replacement pair and took photos of the shoes for head office. But head office are now refusing to replace the shoes, their customer service is terrible.
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Posted 7 months ago
Really great products Customer service in Chester storehouse be better. It was as though they didn't want to help when asked 're sizes.
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Posted 10 months ago
Husband purchased pair of shoes at Ipswich store in September. He went into the store 22nd April as uppers coming apart from soles. Member of staff told nothing could be done as they only offer 3 months guarantee on there shoes ! Love the shop but won't purchase anything from them again. Buyers beware!
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Posted 10 months ago
The staff at the Deichmann store in Galeria Krakowska (Krakow, Poland) are too busy talking to each other, so they don't have time for customers. And don't you dare interrupt them, otherwise they will let you know that you are not welcome here.
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Posted 11 months ago
Went to collect shoes at Enfield store had already paid i was told i needed iD passport or drivers license i told the manageress i had neither I’m 65 years old she said you must have a passport i replied sorry no, well I can’t give you your shoes i said i have a bus pass , no not good enough ring this number which i did lady very was very helpful and told me bus pass would be acceptable and doesn’t know why she refused it the other young lady there could not apologise enough.a very bad experience totally uncalled for and very bad attitude
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Posted 1 year ago
I was in swindon & a lovely young girl served me apparently her knickname is Bee she is from lithuania i think her real name is beatrice what a total gem so helpful, lovely girl thankyou so much for helping pick out two pairs of boots i love them so much,and will definitely be back. Mrs Destro
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Posted 1 year ago
I ordered a pair of coffee brown ankle boots from Deichmann on line a couple of weeks ago. I am pleased with boots, good quality and worth the money I paid. I would definitely recommend.
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Posted 1 year ago
Bad customer service and because I didnt have a Receipt they didn't take back the shoes because they been used and they only lasted me a week I pay All together 76 pounds I have it on my bank statement so won't be going back to this store
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Posted 1 year ago
Brilliant customer service from start to finish. Very attentive, knowledgeable helpful staff. Good quality boots purchased.
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Posted 1 year ago
Thank you to Tanya and Elle from Trinity walk Leeds shop for all their help solving problem excellent customer service
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Posted 1 year ago
There was a problem with a shoe and they refunded me no quibbles. I will buy again as the shoes are nice and price fair
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Posted 1 year ago
Staff to busy talking to each other to serve customers Chesterfield branch
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Posted 1 year ago
Price and really helpful staff
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Posted 1 year ago
All good except got home to find only one shoe in the box
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Posted 1 year ago
The pair of shoes I bought was missmatched. I noticed at home. When trying to fix this at their nearest store they sent me back to the initial store, to lose 2 h I did not have. I was supposed to give them as a present later that day. Shitty management.
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Posted 1 year ago
I have been in Deichmann a number of times, but I don't think I ever bought anything. Today, I was pleasantly surprised when I found two pairs of shoes in my size and on special offer. But the real deal is their customer service. I was served by Sajid at their Walthamstow Mall branch. He was so incredibly helpful, kind and considerate. I'll definitely be shopping there again.
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Posted 1 year ago
I was looking for sandals in your new IPSWICH tavern street store. A member of your staff called Sarah could see I was struggling to find my shoe size in a particular style. She went out of her way to see if there was a pair. not on display .She went that further mile trying to find an alternative style. What impressed me was when she said I think I have one that would suit you. A very very helpful member of your staff.
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Posted 1 year ago
Visited the Eastbourne store today. Staff were so unhelpful, I Went in and asked a question regarding sizing for my little girls sandals. I’ve never met two employees so disinterested in what they do! Will stick to online purchases in future.
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Posted 1 year ago
Bought first pair of shoes from them for my fussy boy, who wants only school shoes with laces. I couldn't find many options his size. Being only 7 years old, most of the shoes are velcro-type. 've found something in N***, but they are a bit big so I kept them for later on. So I decided to try JUNIOR VTY BLACK LACE-UP TRAINERS from Deichmann. The shoes were bought during half term holiday. Within 2 weeks of wearing them, both soles are broken.
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Posted 1 year ago
DEICHMANN is rated 4.2 based on 208 reviews