“Went to collect shoes at Enfield store had already paid i was told i needed iD passport or drivers license i told the manageress i had neither I’m 65 years old she said you must have a passport i replied sorry no, well I can’t give you your shoes i said i have a bus pass , no not good enough ring this number which i did lady very was very helpful and told me bus pass would be acceptable and doesn’t know why she refused it the other young lady there could not apologise enough.a very bad experience totally uncalled for and very bad attitude”
“I was in swindon & a lovely young girl served me apparently her knickname is Bee she is from lithuania i think her real name is beatrice what a total gem so helpful, lovely girl thankyou so much for helping pick out two pairs of boots i love them so much,and will definitely be back.
Mrs Destro”
“I ordered a pair of coffee brown ankle boots from Deichmann on line a couple of weeks ago. I am pleased with boots, good quality and worth the money I paid. I would definitely recommend.”
“Bad customer service and because I didnt have a Receipt they didn't take back the shoes because they been used and they only lasted me a week I pay All together 76 pounds I have it on my bank statement so won't be going back to this store”
“The pair of shoes I bought was missmatched. I noticed at home. When trying to fix this at their nearest store they sent me back to the initial store, to lose 2 h I did not have. I was supposed to give them as a present later that day.
Shitty management.”
“I have been in Deichmann a number of times, but I don't think I ever bought anything. Today, I was pleasantly surprised when I found two pairs of shoes in my size and on special offer. But the real deal is their customer service. I was served by Sajid at their Walthamstow Mall branch. He was so incredibly helpful, kind and considerate. I'll definitely be shopping there again.”
“I was looking for sandals in your new IPSWICH tavern street store.
A member of your staff called Sarah could see I was struggling to find my shoe size in a particular style. She went out of her way to see if there was a pair. not on display .She went that further mile trying to find an alternative style. What impressed me was when she said I think I have one that would suit you. A very very helpful member of your staff.”
“Visited the Eastbourne store today. Staff were so unhelpful, I Went in and asked a question regarding sizing for my little girls sandals. I’ve never met two employees so disinterested in what they do! Will stick to online purchases in future.”
“Bought first pair of shoes from them for my fussy boy, who wants only school shoes with laces. I couldn't find many options his size. Being only 7 years old, most of the shoes are velcro-type. 've found something in N***, but they are a bit big so I kept them for later on. So I decided to try JUNIOR VTY BLACK LACE-UP TRAINERS from Deichmann. The shoes were bought during half term holiday. Within 2 weeks of wearing them, both soles are broken.”
“Went to the wrexham branch was served by a lovely lady name winnine really helpful and polite git 20%discount nice surprise my sketchers are so comfy second pair I've purchased from deichmann best price brilliant service”
