I recently ordered 2 pairs of trainers. One pair arrived by their designated courier, Hermes. The other pair I am still awaiting. I have tried numerous times to telephone Diechmann customer services but it always ends up with an automated message stating all advisors are busy and to email instead. I have emailed twice and received no reply whatsoever. It is very poor customer service and this is my first time shopping with Deichmann, and it will be my last. So now I have to contact my credit card provider and start the refund process for non receipt of goods which I have paid for.