Anonymous
I went into the Westfield store just to have a look around, I found a pair of children’s shoes I thought were perfect for my daughter but I couldn’t find where they came from. I lined up at the still for 10/15 minutes, when I finally was served I wasn’t greeted with a hello or an apology for the wait, just a stare I then asked the lady if she knew where the shoes came from and if they had a different size. All she said was ‘I don’t know’ The lady next to her wasnt helpful either. She said ‘kids are over there’ and pointed to the back Of the shop. I then asked to see if she would be able to check and see if she could find them or have A look if they had a different size. The other lady just said ‘ they’re over there’ again. I asked her again if she would be able to check.. I got the same reply. The lady who was serving me said she could have a look on the system, I thanked her and the lady next to her said she couldn’t and they will not have another size.. without even bothering to look. In the end I only bought a pair of slippers for my little boy, Even when she told my how much I had to pay, there was no please and no thankyou after. I asked for a bag before she told me how much I would have to pay, even then I got a dirty look and a ‘yep’. If I hadn’t of waiting in the long cue then I wouldn’t have bothered. The staff are very rude and very unhelpful. Might not sound like a lot but I’m apart of management for a retail store and I know how you should treat a customer. No excuses. That was the first and last time I will ever be going into that store.
4 years ago
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DEICHMANN has a 4.2 average rating from 215 reviews

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