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Anonymous
False CPO Advertising – Proceed with Caution I was very interested in a 2021 Mercedes-Benz GLE 450 advertised as a Certified Pre-Owned vehicle by this dealership. When I initially contacted the salesperson, I was told the car had already passed inspection, had new tires and brakes, and was fully certified under the Mercedes-Benz CPO program. I made a fair and firm out-the-door offer and was ready to finalize the deal. However, after further back-and-forth, multiple salespeople admitted that the vehicle was not yet certified, and that they were still “waiting on the tech” to complete the process. This contradicts what I was told, what was listed online, and what’s required by Mercedes-Benz USA for a car to be marketed as CPO. I also noticed an unexplained $495 fee labeled as “Financed Aftermarkets” for a used car I didn’t request any extras on — another red flag. This dealership listed a car as CPO, confirmed verbally that it was CPO, and then changed the story once I started asking questions. This kind of misrepresentation wastes buyers’ time and undermines trust in the Mercedes-Benz brand. I walked away from the deal — not because I didn’t want the car, but because I refuse to do business with a dealership that isn’t transparent. I hope Mercedes-Benz USA takes note, and I encourage other buyers to ask for written CPO documentation before agreeing to anything.
1 month ago
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Dick Dyer Mercedes-Benz has a 4.6 average rating from 163 reviews